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Reviews of Best Western Plus Kelly Inn & Suites

2.5 out of 5
Best Western Plus Kelly Inn & Suites
1767 S 44th St, Fargo, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Cleanliness
Property getting old. They gave us a pet friendly suite on first floor and didnt tell us. Wasnt great for our allergies. Someone down the hall left dog alone. Barked from 730am for an hour no doubt while the owners went and had their continential breakfast
Stayed 2 nights in Apr 2024
Response from Erin on Apr 22, 2024
Thank you for letting us know about your stay. I apologize for the misunderstanding, we are a fully pet friendly hotel and they are allowed in all of our guest rooms. I am very sorry that someone's dog was barking so early in the day. Safe travels.

10/10 Excellent

brandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were right above the pool, it was quiet by 11:30. If we were there and needed it super quiet it might have been a problem.
Stayed 1 night in Apr 2024
Response from Erin on Apr 22, 2024
Thank you! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful and polite
Stayed 1 night in Mar 2024
Response from Erin on Apr 17, 2024
Thank you! We're glad you enjoyed your stay with us and we hope to see you again soon! Safe travels!

8/10 Good

Sheldon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tWO THUNMBS UP
Stayed 2 nights in Apr 2024
Response from Erin on Apr 16, 2024
Thank you! Travel safe and we hope to see you again soon!

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service
The breakfast "management" was okay a little rude the pool was good they do have a hot tub. The pool is more for kids but still is fun! Rooms were clean would stay again!😁
Stayed 1 night in Mar 2024
Response from Erin on Apr 12, 2024
Thank you. We're so glad that you enjoyed your overall stay with us and we hope to see you again soon! Safe travels!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Erin on Apr 15, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon. Safe travels!

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing swimming area for my small children and a working hot tub for myself! Clean and amazing staff. 15/10
Stayed 1 night in Apr 2024
Response from Erin on Apr 10, 2024
Thank you! We are so glad that you enjoyed your stay with us! Travel safe and we hope to see you again soon!

8/10 Good

Jeff

Stayed 2 nights in Mar 2024
Response from Erin on Apr 10, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we look forward to seeing you again.

10/10 Excellent

Duayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk when we checked in was extremmely helpfull when asked questions about Fargo seemed like they was well trained
Stayed 1 night in Apr 2024
Response from Erin on Apr 4, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to food and shopping. Nice and clean with a good pool area.
Stayed 1 night in Apr 2024
Response from Erin on Apr 4, 2024
Thank you! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Quinn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Had a room with outside access, cold wind whistled through the door. Fridge froze everything no matter how low it was turned down.
Stayed 3 nights in Mar 2024
Response from Erin on Apr 2, 2024
Thank you for letting us know about your stay with us. We'll have our maintenance department take a look at the settling of the door and the fridge in that room. Safe travels and we do hope to see you again soon!

10/10 Excellent

Heinrich

Traveled with family
Liked: Cleanliness, staff & service
It was great The only thing that needs attention is the elevator
Stayed 2 nights in Mar 2024
Response from Erin on Mar 29, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Shannon

I love that our room has an exterior door for ease of loading and unloading.
Stayed 1 night in Mar 2024
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin on Mar 25, 2024
Thank you! We're so glad you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No appealing
Stayed 1 night in Mar 2024
Response from Erin on Mar 20, 2024
Thank you. We're glad you enjoyed your stay with us. We hope to see you again soon! Safe travels.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Erin on Mar 15, 2024
Thank you. We're glad that you enjoyed your stay with us and we hope to see you again!

8/10 Good

Brittany

Traveled with family and small children
Liked: Amenities
👍
Stayed 1 night in Mar 2024
Response from Erin on Mar 13, 2024
Thank you! Safe travels!

10/10 Excellent

Erica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're so glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Corey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! Safe travels and we hope to see you again soon!

10/10 Excellent

Garnet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times never disappointed
Stayed 1 night in Mar 2024
Response from Erin on Mar 11, 2024
Thank you! We're so glad you've always enjoyed your stays with us and we sure hope to see you again soon!

10/10 Excellent

Roger

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient for shopping and eating
Stayed 3 nights in Feb 2024
Response from Erin on Mar 6, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon!

4/10 Poor

Kathleen

Traveled with family
Disliked: Staff & service, amenities
Seems like there was not enough staff…check in took forever and they were very busy hotel was full. Difficult if not impossible to get service for extra towels at pool excetra! My son’s girlfriends car got hit in parking lot and they had no cameras to see what happened.
Stayed 2 nights in Mar 2024
Response from Erin on Mar 4, 2024
Kathleen - I am very sorry about your experiences during your recent stay with us. Sometimes during high occupancy weekends it can be a bit of a struggle to keep up with high demand items like pool towels, but our staff does try their best to make sure they are available. We certainly hope you'll give us another chance to provide the excellent service we pride ourselves on. Safe travels and we hope to see you again.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Mar 6, 2024
Thank you! We're so glad that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Mar 4, 2024
Thank you, we're so glad that you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Jeffery

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Feb 26, 2024
Jeffery - Thank you for your feedback. I am sorry that there seems to have been an issue during your stay. We certainly hope that you'll give us another chance to provide the service we pride ourselves on. Safe travels.

10/10 Excellent

Jonny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility offers only in-room coffee would like to see tea being offered as well.
Stayed 2 nights in Feb 2024
Response from Erin on Feb 26, 2024
Jonny - I am so sorry, we do offer in room tea as well. It seems it must have been missed by housekeeping. I will mention to them to make sure that tea is available in all of their rooms. However, we do always have a selection of teas available in the breakfast area that you are welcome to take up to your room. Safe travels!

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice.. Loved there was a restaurant right next door. Super clean rooms. Great experience.
Response from Erin on Feb 26, 2024
Theresa - Thank you so much! We're so glad to hear that you had such a nice time here! We certainly hope to see you again soon! Safe travels!

2/10 Terrible

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Tried checking in early, but they said they were busy. Verified my phone number and said they would call or text when room was ready. At 6:00pm we couldn’t wait anymore, so went back to hotel. They got defensive and said it was the other girl who forgot to call, not them. They wanted to get my address and license plate. I said can they get my info from my rewards account, and they said they can’t use my rewards account if I don’t book directly with the hotel. So even though I paid and stayed at the hotel, I don’t get credit for staying there.
Stayed 1 night in Feb 2024
Response from Erin on Feb 21, 2024
Paul - I do apologize for your experience at our property. Unfortunately, early check ins are not guaranteed and are often not available. It is possible that your room wasn't ready until our guaranteed check in time of 4pm., in which case we wouldn't have called as that is our standard arrival time. I do apologize for the miscommuncation. Unfortunately all 3rd party reservations do not qualify for reward points. To qualify for reward points all reservations need to be made either directly with the hotel or through Best Western, either via the 1-800 number or using their direct website. Again, I do understand the frustration and I apologize. I do hope the rest of your stay was comfortable. Safe travels and we hope to see you again in the future.

8/10 Good

Jacob

Stayed 2 nights in Feb 2024
Response from Erin on Mar 22, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on Feb 21, 2024
Thank you. I'm so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Alica

Stayed 1 night in Feb 2024
Response from Erin on Mar 22, 2024
Thank you! We're so glad that you enjoyed your stay with us! Safe travels and we hope to see you again soon!

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water play area for kids was gret
Stayed 2 nights in Feb 2024
Response from Erin on Feb 16, 2024
Thank you! We're so glad you and your kiddos enjoyed your stay with us. Travel safe and we hope to see you again soon!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Feb 2024
Response from Erin on Feb 16, 2024
Thank you! Travel safe and we hope to see you again soon!

10/10 Excellent

Elcheva

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is unique to us, never having traveled to Midwest. Staff were nice, and efficient. Room was clean, plenty of food options close by. Social hr was good. Good experience.
Stayed 1 night in Feb 2024
Response from Erin on Feb 8, 2024
Thank you! We're so glad that you enjoyed your stay with us. Safe travels and we hope to see you again soon!

2/10 Terrible

Brianna

Disliked: Cleanliness, property conditions & facilities
When we got there. We pulled out blanket back and found a dirty bed. Covered in dog hair! Black dog hair. All over our “clean” bed. I will never stay here again.
Stayed 1 night in Feb 2024
Response from FOM on Feb 6, 2024
Brianna -I sincerely apologize for your experience, one of our housekeepers made an error and didn't open up the fold out while cleaning and the old sheets on the bed were missed. We have spoken to the girl who cleaned that room that morning and she was highly apologetic and feels terrible for her error. We have reiterated the need for her to make sure she is always opening the sofa sleepers. I am, however, glad that our evening staff was able to immediately remedy the situation with clean sheets for you. I also hope that the 60 discount on the room made up for our error. Safe travels.

8/10 Good

Cassy

Stayed 1 night in Feb 2024
Response from Erin on Mar 20, 2024
Cassy - Thank you. We're glad you enjoyed your stay with us. We hope to see you again soon! Safe travels.

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff beautifully designed building and we loved the theme throughout the entrance, eating area, pool and rooms. Great pool for younger kids not ready for massive slides. Great breakfast as well
Stayed 2 nights in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint, nice stay.
Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

6/10 Okay

Daren

Traveled with partner
Liked: Staff & service, amenities
The property was easy to get to from I-94. It was also conveniently close to Scheel's Arena. My main complaint is that we were placed in a handicapped accessible room without being asked first. This wouldn't have been terrible, except the shower was just a big open area in the bathroom with no curtain or anything for privacy. Also, the handicapped restroom had very limited counter space. It is my opinion that these rooms should be reserved only for people who request and need them.
Stayed 1 night in Jan 2024
Response from Lisa Amann on Jan 23, 2024
DarenThank you for staying with us. We are sorry the room you booked on Travelocity was a accessible room. This does happen once in a while as the room descriptions are similar to our standard king room. Sorry for the confusion

10/10 Excellent

steven, Delano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Dawn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The outside door has a thin opening so the cold air and snow was coming in. Also, a rug at door would be nice since floors are all wood. Know where to set wet shoes. overall comfortable place.
Stayed 2 nights in Jan 2024
Response from Erin on Feb 6, 2024
I will definitely mention this to maintenance and make sure the weather stripping around that door is replaced. I'll also pass along to upper management that rugs would be helpful in the rooms. Thank you for staying with us and we hope to see you again!

6/10 Okay

Moses

Business traveler, Traveled with family
The hotel itself was average. The rooms & building were clean, but definitely dated. However it was really close to a lot of good restaurants.
Stayed 2 nights in Jan 2024
Response from Erin on Feb 6, 2024
Thank you for staying with us, we're sorry that we didn't quite meet your expectations, we do hope you'll give us another chance to provide the excellent service we pride ourselves on.

10/10 Excellent

Holli

Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

David A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
After a long day of travelling we were so relieved to stop at the Best Western to receive great service and then followed to find a clean and comfortable room. My family also really enjoyed the pool and continental breakfast the next morning.
Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Willie

Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

David, Killdeer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Lisa Amann on Jan 23, 2024
James Thank you for rating your stay with us five out of five.

8/10 Good

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Only downside was terrible shower head in bathroom.
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you! We're so glad you enjoyed your stay with us and we'll make sure maintenance takes care of the shower head. We hope to see you again soon!