Ratings based on 353 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Easy check in. Decent room. The pub was disappointing, but the staff was nice.
Comment from Hotel Management
Oct 17, 2017 by Director of Sales, Hotel Management
We appreciate your feedback regarding the Country Pub. We regret to hear your experience did not meet your expectations. We have shared your comments to ensure that outstanding service and presentation is delivered.
4 out of 5
Recommended
for Everyone
by A verified traveler

Phone charger

Posted Oct 14, 2017
Pros: The friendliness from your staff great job
There where no USB to charge our phone this I'm not use to anymore
Comment from Hotel Management
Oct 16, 2017 by Director of Sales, Hotel Management
Thank you for taking the time to review our property. We are glad to hear you enjoyed our friendly staff during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Sep 9, 2017
We picked this hotel as my grandpuppy was welcome to come visit.
Comment from Hotel Management
Sep 11, 2017 by Director of Sales, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel and the accommodations we offer our guest.. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bismarck, ND

Posted Sep 1, 2017
Pros: Very comfortable beds, spacious room, great full breakfast instead of pure carbohydrates.
Location: Good Fargo location
Easy check-in, personable staff, convenient, spacious room, very comfortable beds with three pillows. it was just what we needed!
Comment from Hotel Management
Sep 5, 2017 by Director of Sales, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your bed in your room as well as the location of our hotel. We look forward to your next stay.
2 out of 5
by A verified traveler from Canada

Staff and room smelt

Posted Aug 23, 2017
Pros: The hotel seemed quite clean and the shuttle service to MOA was really good. If we needed a ride back to the hotel we could just call the front desk.
Cons: Parking lot had beer cans laying there for the 4 days we stayed. Should be cleaned more often.
Location: Location was great, right by the Mall of America.
We booked a king size executive room with a hide a bed but the hide a bed wasn't very big or comfortable even with 4 blankets underneath the sheet. We went down that evening and asked if we could change rooms to a 2 double bed room and the girls said for sure but to come down the next morning right away and let the morning staff know. We went down in the morning and spoke to one bearded gentleman and he said that there were no rooms available and that we would need to wait until after 11 to see. We went and had a coffee and came back and spoke to a different gentleman and he said there were lots of rooms available and that we could switch right away. The first person was not very helpful and didn't even check the computer to see if any rooms were open. Our room also had a bit of an unpleasant odor, we didn't complain about that we just seemed to get used to it once we got into the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Staff needs lessons in customer service

Posted Aug 22, 2017
On the second day one key stopped working and when we went to front desk to reactivate she told us the key did not belong to the hotel. When we produced the second identical key saying that is what we were given the night before she rolled her eyes and gave us two new ones with the hotel name.
Comment from Hotel Management
Aug 28, 2017 by Director of Sales, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Good location. Comfortable room. Great staff. I would recommend this hotel to all travelers.
Comment from Hotel Management
Aug 23, 2017 by Director of Sales, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location and comfort of our hotel.. We look forward to your next stay.
2 out of 5
by A verified traveler from Minnesota

Posted Aug 21, 2017
The room was not up to my expectations, Bathroom was not clean up to the expectations that I look for in a hotel room. The bed was very disappointing to say the least. The staff was very accommodating and pleasant to work with but the accommodations were disappointing to say the least. I don't think I will ever stay at another Country Inn and Suites if they are like this one.
Comment from Hotel Management
Aug 23, 2017 by Director of Sales, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and bathroom. We will review the conditions of rooms with our staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.We hope you will give us another chance if you are in the area again.
2 out of 5
by Kelly

Filthy hotel

Posted Jul 12, 2017 on Hotels
The bed was broken, dirty towels were left behind the door from previous guest. The room was filthy, the maids don't know they are supposed to dust. Trash from previous guest left in drawer. Air conditioner did not work so we were hot all night while sleeping. After driving 16 hours we were exhausted and didn't want to argue over a room so we just stayed. I will never stay with this hotel again!
4 out of 5
by Michael

Good Place To Stay

Posted Jul 11, 2017 on Hotels
The Comfort Inn & Suites is a nice hotel. We slept well, as the room was very comfortable. The carpets could use a good cleaning, & the staff was very nice.