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Reviews of Staybridge Suites Fargo, an IHG Hotel

3 out of 5
Staybridge Suites Fargo, an IHG Hotel
4300 20th Ave S, Fargo, ND

Reviews

8.4

Very Good

Rating 10 - Excellent. 251 out of 487 reviews" "
Rating 8 - Good. 150 out of 487 reviews" "
Rating 6 - Okay. 37 out of 487 reviews" "
Rating 4 - Poor. 26 out of 487 reviews" "
Rating 2 - Terrible. 23 out of 487 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location provided quick access to I-94 and there was plenty of dining and shopping choices nearby. The facility was clean and modern, and the breakfast had lots of options and was well stocked.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear David,Thank you so much for the five-star rating! It warms our hearts to know that our amazing location, clean accommodations, and more all added up to a great stay. Please consider coming back to join us again soon for another amazing visit.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Zixu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway. Friendly staff.
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

We got here. Our first room was not clean. Beds were not made and dishes in the sink. They did upgrade to a nice room but have also billed me twice along with expedias billing. So far I have been charged 3x for a one night stay. Not happy and waiting for an answer from the front desk as to what happened.
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the 2 bedroom suite for our family. However, I was disappointed that there is no longer a pool or hot tub as listed on the amenities. No ice machine available and the ice maker in the freezer was turned off.
Stayed 2 nights in Mar 2024

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the location at the check-in time of 3PM, but our room was not ready at the check-in time. When we were finally informed that a room was ready 1 hour and 30 minutes later, the room we got was not ready (beds not made, bed sheets on the floor, dirty towels left in the bathrooms, garbage and empty boxes not disposed). Other issues: pool not working, no working waffle iron at breakfast, very rude when I requested a receipt at checkout. My family and I were very disappointed with our stay and we will no longer patronize this hotel when staying in the Fargo, ND area.
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was a great stay, no issues . Yea the hotel furniture is out dated but overall still good
Stayed 2 nights in Mar 2024

4/10 Poor

Kimi, fairfax

Stayed 1 night in Mar 2024

6/10 Okay

Aiejaie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff are amazing, they did a great job of give a great service and made our stay as good as possible under the conditions they were ubder. They were severely understaffed which delayed check in for almost 2 hours. I loved how they handled everything considering they were unfairly understaffed while having a fully booked hotel. I would definitely come back again
Stayed 1 night in Feb 2024

2/10 Terrible

Rudy

Disliked: Staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Bethany

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great service, quiet, clean. Only complaint is that the pool was out of service and it didn't say it was when i booked the room. My kiddos were very disappointed.
Stayed 1 night in Feb 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Room was terrible. Broken cabinet doors, smelled like smok smoke, popcorn on the floor under beds, couch in living space broken down so badly couldn't be comfortably at while visiting

6/10 Okay

Mark

Nice room. Nothing was stocked. No towels, no dishes or pans and no silverware.
Stayed 2 nights in Jan 2024

2/10 Terrible

Tracy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entry into the hotel room, it was apparent that my hotel room was not cleaned. There was Froot Loops all over the floor, and in the drawers, none of the surfaces were wiped down, appeared the hard surfaces were not swept/vacuumed, hairballs in the shower, pull out sofa still had very dirty sheets on it. We ended up leaving the hotel the next day, and the hotel manager did comp us for the night. I was very appreciative ended up cleaning my hotel room the night that we had to stay in it as all the other hotel rooms were at capacity. The hotel manager was just as dissatisfied as we were. They were honestly genuine in their response. The stairs did have crumbs up and down the stairway. The breakfast was good and the breakfast server was very nice and very clean. I also had family member staying in a different hotel room, who did have a clean hotel room. The pool was out of service and we were not informed prior to staying. Overall, it was a very disappointing stay and we had to last-minute find another hotel to extend our stay as we were scheduled to stay there for four nights.
Stayed 4 nights in Dec 2023

4/10 Poor

Cassie

Traveled with family
Disliked: Property conditions & facilities
The pool was closed, with no notification prior to stay or at check in. We only learned of that when we brought our 4 kids dressed to swim, down to the pool. Thermostat in room was broken, and was never checked on even after request. TV in one bedroom didn’t work, and again, wasn’t checked on even after request.
Stayed 4 nights in Dec 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Calvin

Stayed 2 nights in Dec 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
It was an enjoyable experience
Stayed 1 night in Dec 2023

2/10 Terrible

Kavita

Traveled with pets, Traveled with family
Although I booked same day through Expedia on a long cross country drive and received a confirmation number when I arrived close to midnight reception told me there was no reservation and they were full. I had to look elsewhere in the middle of the night. Can’t trust them to have your room reserved. I was even charged but Expedia refunded. Don’t stay here
Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Good. Not bad, not great. Good.
Fine. Room was quiet and comfortable. Employees were forgettable drones going through their paces and the cost per night was probably 20% too high. Which explains the empty rooms.
Stayed 1 night in Oct 2023

4/10 Poor

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Staci

Liked: Property conditions & facilities
Was charged for the shuttle service to the airport. Was supposed to be included with my stay. Very disappointed.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Riana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
We enjoyed our stay!
Stayed 2 nights in Sep 2023

4/10 Poor

Arni

Stayed 1 night in Sep 2023

6/10 Okay

Nikki

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Trista

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was filthy at check in. There were toe nails on the carpet, the bedding was not clean and there was trash in the garbage. The hallways and room smelled like smoke.
Stayed 2 nights in Jul 2023
Response from Hanna on Jul 25, 2023
Dear Trisha,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FARGO SOUTH - MEDICAL CENTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 7012826006 or ServiceCandlewoodFargo@NHSHotels.com.Sincerely,Hanna Johnson Brand Champion7012826006ServiceCandlewoodFargo@NHSHotels.com

2/10 Terrible

Amy

Stayed 1 night in May 2023
Response from Hanna on Jul 25, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hanna on Jul 25, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, staff & service
Nice comfortable beds. Furniture needs updated. Got a blanket before i would sit on couch. Looked used and dirty
Response from Hanna on Jul 25, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Good

Katie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stains on bedding and floor, counter space looked sticky and had hair stuck to it- felt dirty. Staff was friendly and accommodating. We asked to move rooms due to cleanliness. The second room felt just as dirty. Breakfast was good and dining area was clean.
Stayed 1 night in May 2023

8/10 Good

krista

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room itself was nice, however try to avoid getting a room on the first floor right next to the entrance and elevator. (So loud!) Also, the in-room full fridge is awesome to have, but this was one of the loudest I’ve heard.
Stayed 2 nights in May 2023

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was disappointed. Not cleaned very well. No towels or sheets for the pull out bed. No toilet paper. No one came to the room to clean it up at all.
Stayed 3 nights in May 2023

2/10 Terrible

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We waited half an hour for somebody to show up and check us in. We even tried calling in hopes that somebody would come answer the phone, but they didn't. Pool was closed down by the health department and zero hot water. Only bright light was Christina the morning desk clerk. She was awesome.
Stayed 2 nights in May 2023

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the employees were very friendly and helpful
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great Staff. Clean Room. Great Breakfast Pool & Spa area were very dirty and not maintained.
Stayed 1 night in Apr 2023

4/10 Poor

Derek

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
I don't give many reviews. Nor do I like to be negative. The staff was friendly, but the hotel was not clean.
Stayed 1 night in Apr 2023

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at different stay bridge hotels in the past and have liked them. This particular one is a dump! Rooms are overcrowded with furniture that does not need to be in there. Curtains were see through and thin and did not have the option to close! Shower curtain was stained, dirty walls, no bedding for the pull out couch. Swimming pools areas had actual flip flops glued to the wall for decorations and it looked cheap and hideous. Breakfast was the worst! I think they went to the dollar store to buy the food. There was fountain pop served with no ice options so it was warm but who drinks pop for breakfast? There was a gallon of milk sitting in a cooler that they expected you to just pour what you needed? One big box of cereal that was an off brand which is why I think they went to dollar store. They had French fries for the potato option and ham for the meat but the ham was thinly sliced sandwich meat?? The oatmeal packets were also a off brand. The apple juice they had tasted like they had added water to make it stretch? So disgusting and dissatisfied with this hotel. We paid almost $200 to stay at a dump! The breakfast attendant was singing and dancing and acting weird. She also gave out bottles of water and snacks but only to one family? Would not stay again!!
Stayed 1 night in Mar 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Shana

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We chose this property based on availability of multiple beds in the room. We had a king bed in one room, then separate living area dining & kitchen, then a third room with two double beds; each bedroom had an ensure, as well. The room was back in a corner and was super quiet despite being on the bottom floor. This is a well-used property that appears to be slowly renewing its appearance. Some peeling paint, worn couch cushions, but overall still a good room. Cleanliness needs a boost - we found hairs in both bathtubs & the refrigerator had something sticky that hadn't been cleaned. When the upstairs room had the shower running, weirdly, water drained into our tub. The major issue we experienced was being unable to control the room temperature. There were space heaters in two areas on the floors and a wall thermostat. The temperature on the thermostat was set at 62 degrees, by myself, yet the steady temperature in the rooms was 75 degrees, making it stifling hot for sleeping. We resorted to cracking the windows (despite the 10 degrees weather outside and the torn window screen) to help cool the space some. I appreciated the size of the room, overall, as the space was quite generous. I do feel it was still overpriced and needs a furniture face-lift, better attention to detail when cleaning, and a make-up mirror would have been a nice touch. The thermostat-issue is a must to correct, though.
Stayed 1 night in Mar 2023

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a lot of work
This hotel definitely needs some updating and maintenance. The first thing we noticed was the huge chunk of wallpaper hanging off the wall across from our room along with the trim missing. The pool area seemed grungy and the bathroom was out of order. In our room our bedspread had what appeared to be food on it like it was not washed and we had a 2 room suite and neither of the rooms had bath towels. The next morning for breakfast there was no eggs to go with the salsa and shredded cheese they had out and there was also no milk. For paying almost $300 to stay in this hotel 1 night it was a complete disappointment. I would not recommend staying here.
Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get place this stay when visiting our student at NDSU.
Stayed 1 night in Dec 2022

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service
A bit tired. Could use some updates

10/10 Excellent

Russ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here; helpful friendly staff. Would definitely stay again
Stayed 1 night in Dec 2022

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved our stay at this motel! Only complaint was the parking lot was not cleaned and was full of snow so it was difficult to find a spot to park.
Stayed 1 night in Dec 2022

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a king bed and got a queen at checkin. There are still smoking rooms so it had a smoke odor.
Stayed 1 night in Dec 2022

4/10 Poor

Michelle

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here years before and had a great experience. But this last trip, the hotel is falling apart. The couch and sitting chair in the room were badly stained, the dishes from the last guests were still in the dishwasher, there was visible dirt on bathroom floors and bathroom counters. The lady who was working during the breakfast was rude and couldn’t answer simple questions kindly. The men working the front desk were friendly but that’s really the only good thing I have to say unfortunately.
Stayed 1 night in Nov 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There wasn’t anyone at the front desk when we arrived. There was another gentleman who actually called the number on one of the Staybridge business cards to get service to the front desk.
Stayed 1 night in Oct 2022