Ratings based on 243 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Disrespectful staff

Posted Jul 2, 2017
The man that answered the phone was rude and disrespectful. While telling me he couldn't help me with my issue, he was condescending and laughed. No reason to be such a jerk! I'll never recommend or book a room there again.
Comment from Hotel Management
Jul 5, 2017 by Kim, Hotel Management
Please, please call me. I would like to speak with that man but I have no idea who to talk to. I am so sorry you had that experience here, that is not the norm for us. I hope to talk with you soon. Take care, Kim Seward, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Commack, NY

overnight for campus visit

Posted Apr 20, 2017
beside hotel is under construction. clean room, comfortable bed, great breakfast, staff works so hard to make sure enough food for all. wish can stay more than one night, will come back for another campus visit.
Comment from Hotel Management
Apr 22, 2017 by GM, Hotel Management
I hope you do get to come back for another visit soon and see how it all turns out. It is going to be beautiful! Thank you for your patience during the remodeling. Have a great weekend! Kim Seward, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Nice hotel

Posted Apr 6, 2017
Stayed there for one night while working in the area. The room was clean and comfortable. The breakfast was great.
Comment from Hotel Management
Apr 7, 2017 by GM, Hotel Management
So happy you enjoyed your stay. I hope you'll be back our way soon! Happy Spring, Kim
4 out of 5
by Chad

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by Kim, Hotel Management
Thank you Chad! Take care, Kim Seward, GM ps no working too hard :-)
5 out of 5
by Kent

Nice hotel and staff

Posted Feb 10, 2017 on Hotels
Very nice staff and hotel, close to Finger Lakes Gaming (1/2 mile).
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you Kent, I hope you all did well over at the casino, it's always lots of fun! I hope you'll be back soon! Take care, Kim Seward, GM
5 out of 5
by jeff

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you Jeff! Come see us again soon! Kim Seward, GM
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Bed was broke,wifi was terrible front desk clerk was never at desk at night and was told about bed Sunday morning after we waited for him he didn't seem interestec
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
I am sorry, thank you for letting me know. I will address this with the Front Desk Clerks asap. This is not how we take care of our guests. I promise! The bed will also be replaced, We have been working on taking care of the wifi , we signed the contracts yesterday, fiber optics are on the way!! I do hope you will forgive us and come back again soon. Kim Seward, GM
3 out of 5
by A verified traveler from US

Smelly

Posted Nov 26, 2016
Our room smelled and we thought it was our swimming stuff but we are pretty certain it was the heater. It smelled like wet socks. GROSS!
Comment from Hotel Management
Nov 28, 2016 by Kim, Hotel Management
Sarah, I am so sorry. I don't know what would be in heater to smell but I will have it checked out right away! Please feel free to let the desk know anytime if you have a problem, we are more than happy to help. Happy Holidays to all! Kim Seward, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

It's not a suite

Posted Nov 26, 2016
Pros: Friendly staff, comfortable room. great breakfast, convenient location
Cons: Don't call a room a suite and take a look at the sofa beds.
Location: We were visiting family
To me a suite is at least two rooms, not a large room with a sofa bed. Tthe king bed was very comfortable. When we folded out the sofa bed the mattress had holes in the bottom and food crumbs on the top. We didn't use it and the three of us shared the one bed. The staff was great, the hotel facilities were very nice. The free breakfast was exceptional and the location convenient.
Comment from Hotel Management
Nov 28, 2016 by Kim, Hotel Management
Thank you, I appreciate knowing what's wrong so it can be fixed. We will replace that mattress right awayl. I am so glad you choose us to stay with, I promise you won't run into this problem again here! Happy Holidays, Kim Seward, GM
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Room was clean, comfortable and well appointed and the overall facility was welcoming in appearance.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you, I hope you all will be back for another visit soon! Happy Holidays! Kim Seward