Ratings based on 30 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia, Khobar

Nice rooms, Nice Restaurants

Posted Apr 1, 2017
Pros: Location almost in the Middle of Kuwait, Near to Airport, Good Access,
Cons: read my experiance
Location: use your google maps, Trip Adviser app.
Positives (+) The Hotel is fantastic and it has all the services you need from Room services, SPA, Restaurants, WIFI, CAR parking service. Design: the Interior for the main lounge is impressive. Rooms: Room was very Clean and comfortable. SPA: i tried the SPA and it was Amazing and they have a span therapy and other fantastic massages, the SPA is 7 star for Men and Womens. Food: The breakfast was Amazing, The restaurants is good to try and they have SHISHA inside the hotel in one of the restaurants. Parking: The Car service is nice they will prepare your car by SMS or phone application. Negatives (-) 1- The Reception desk supervisor (Egyptian) was not prepared, not organized, jumping from Customer to another one, did not handled the customer complain and he keep the customer shouting. he was confusing the other Reception Staff. 2- Slow Check-out and no smiling they was very busy and not welcoming as required 3- Reception billed me for the room and i already paid online using Credit Card (they take time to check the system) 4- Un-organized reception team and they was throwing the problem to each others to solve my problem and other customer problem. 5- Too Much loud at night due to a wedding ongoing in the ground floor by Thursday night. 6- No clear Map for the Hotel sections and services and reception desk dose not explain any thing to me (just throw the key to me) that's it. they should explain to me what next, how to find my room. it was hard to find my way
5 out of 5
Recommended
for Everyone
by A verified traveler from SAUDI ARABIA

Good place to stay .

Posted Nov 27, 2016
Pros: Everything was fine .
Cons: Nothing .
Location: Close to airport , Avenues mall , Masjids , and Kuwait city .
The hotel is very nice , good location , friendly staff especially the reception , clean . Everything was fine , I would like to the Mr Ahmed (the Egyptian guy in reception ) for his nice and help .
Comment from Hotel Management
Nov 28, 2016 by Davidson P, Hotel Management
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Crowne Plaza Kuwait Al Thuraya City
4 out of 5
by A verified traveler from Dubai, UAE

Nice hotel but only if need to stay near there...

Posted Aug 25, 2016
Pros: Room is clean & comfortable bed. Fast Internet.
Cons: Overall hotel needs a facelift.
The hotel is nice with many restaurants, but overall it's not that great. Tired the Sushi place, wasn't impressed for the price I paid. It's a decent hotel if you really must stay near the Industrial area, but there are nicer hotels in Kuwait for sure.
Comment from Hotel Management
Aug 27, 2016 by Davidson, Hotel Management
Dear Michael, Thank you for sharing your feedback with us. We truly regret reading about your dining experience. Your feedback has been communicated to the respective departments. We hope to have the opportunity in the near future to serve you better. Warm regards.
5 out of 5
by A verified traveler

good hotel

Posted Apr 10, 2016 on Hotels
short business trip. Hotel as expected
4 out of 5
by Amjad from Riyadh, Saudi Arabia

nice & renovated hotel ..

Posted Mar 13, 2016 on Hotels
the hotel has the best restaurants in town ..
4 out of 5
by Fawaz from Riyadh

If your business in the airport, best choice

Posted Dec 11, 2015 on Hotels
The Hotel is old but nice in the same time. I had an executive room which is huge and comfortable. I like it because it's close to the airport. The thing I don't like is, when I cam to check in, they couldn't find my reservation and took me a while waiting on the reception.
5 out of 5
by stanley

This traveler left a rating score only Posted Dec 8, 2015 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 7, 2015 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 12, 2014 on Hotels
5 out of 5
by LC from London

Great service and excellent room service food

Posted Mar 7, 2014 on Hotels
I am especially impressed with the wide selection of good quality room service food available.