Front of property - evening/night

Reviews of GLK PREMIER The Home Suites & Spa - Boutique Class

5 out of 5
GLK PREMIER The Home Suites & Spa - Boutique Class
Kucukayasofya Cad No:60, Sultanahmet, Istanbul, Istanbul

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1004 reviews" "
Rating 8 - Good. 311 out of 1004 reviews" "
Rating 6 - Okay. 112 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Never will I stay there again. The bed bugs were unbelievable and the local area is dead😂
Stayed 7 nights in Mar 2024
Response from Ahmet Ugur Gunes on Mar 26, 2024
Dear James,Greetings from GLK PREMIER The Home Suites & Spa, We would like to inform you that we will not accept your derogatory accusations in your review. Following your evaluation, we had a competent company inspect the room, and nothing was found. If you make a claim like this, you must substantiate it. Our hotel is centrally located and within walking distance of the city's main attractions. Kind RegardsHotel Manager

8/10 Good

Richard, Reading

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very helpful, clean,couple of items in the room need a little work but hotel were quick to respond good location that is quiet but walkable to the tram and main areas of Sultanahment
Stayed 4 nights in Mar 2024
Response from Ahmet Ugur Gunes on Mar 22, 2024
Dear Richard, We would like to thank you on behalf of the hotel team for providing us with such a positive feedback. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.Kind RegardsHotel Manager

10/10 Excellent

Jehan

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel right in the centre of where you need to be
Stayed 5 nights in Dec 2023
Response from Ahmet Ugur Gunes on Mar 1, 2024
Dear Jehan,Greetings from your home in Istanbul.Thank you very much for your kind feedback. We are delighted to receive your positive comments.Your satisfaction is very important for us.We will be glad to see you again in our hotel.Best Regards,Hotel Manager

8/10 Good

Asif

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ahmet Ugur Gunes on Feb 17, 2024
Dear Asif, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Kind Regards, Hotel Manager.

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly.
Stayed 4 nights in Jan 2024
Response from Ahmet Ugur Gunes on Feb 17, 2024
Dear Tom, We would like to thank you on behalf of the hotel team for providing us with such a positive feedback. We will all look forward to your next visit.Hotel Manager

10/10 Excellent

Ronni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the person who checked me in and had my taxi ready for me for my check out.
Stayed 1 night in Jan 2024
Response from Ahmet Ugur Gunes on Feb 9, 2024
Dear Ronni, thank you for taking the time to share your thoughts here. We appreciate your feedback, which we will certainly use as we continue to better the experience here. We strive to provide excellence and hope we will have the opportunity to welcome you back again.

10/10 Excellent

Flooring

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you enter the hotel the staff are very friendly and welcoming. I met Mr. Ferhat as soon as we entered. He was very professional and helpful. He gave us the rooms before check in time.all other staffs are amazing
Stayed 4 nights in Jan 2024
Response from Ahmet Ugur Gunes on Jan 24, 2024
Dear Flooring,It is a a great pleasure to see best rating given us by you after your stay at GLK Premier The Home Suites &Spa. We are delighted to share your rating with all our team members. It would be pleasure to host you in our hotel again. Hotel Manager

6/10 Okay

Princesse tchatat

Ok so this is NOT a 5 star hotel. It’s a 3 star hotel at best. Do not be fulled by the photos. The walls are very thin and you can hear people yelling on the street. During my stay I even heard a couple yelling and the man started physically abusing his wife! It was traumatizing. The housekeeper did a bad job at cleaning. Book somewhere else
Stayed 7 nights in Jan 2024
Response from Ahmet Ugur Gunes on Jan 24, 2024
Dear Princesse Tchatat, We are sorry to inconveniences you experienced during your visit. However, we appreciate your feedback as it allows us the opportunity to review the occurrences in an effort to improve the guest experience. We look forward to welcoming you back one day... Best Regards,Hotel Manager

10/10 Excellent

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property in an excellent spot. Small but perfect for 2 -3 days stay.
Stayed 3 nights in Jan 2024
Response from Ahmet Ugur Gunes on Jan 11, 2024
Dear Gokul, Thank you for reviewing your recent stay at GLK PREMIER The Home Suites & Spa. It's wonderful to know that it was such an excellent stay for you. We hope to welcome you back again soon. Best regards,Hotel Manager

10/10 Excellent

mahbubur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John and all the other staff was very friendly and helpful. We arrived in 9am and John had made two rooms ready by 10am which we should pose to check in at 1pm… thanks you all for the services…
Stayed 2 nights in Jan 2024
Response from Ahmet Ugur Gunes on Jan 11, 2024
Dear Mahbubur, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.Kind RegardsHotel Manager

6/10 Okay

Isma

Liked: Staff & service
Stayed 4 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 5, 2023
Dear Isma, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Because so many GLK premiers the cab driver dropped us off at the wrong one. We needed another cab to get to the right one. When we checked in they tried to sell us their tours and river cruises which were much higher priced than the same ones at the local tour shops. Just beware before you buy.
Stayed 2 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 18, 2023
Dear Steven,Thank you for taking the time to share your thoughts here. Our goal is to ensure all our guests are delighted by their stay in our hotel. So we have to choose the best companies for the organisations. Your feedback is extremely important to us and allows us to continually monitor and improve our performance, Kindest Regards,Hotel Manager

2/10 Terrible

Mohammed

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 5, 2023
Dear Mohammed,Thank you for providing feedback on your experience. We'd appreciate it if you could give us some pointers on how to improve your score. Because your feedback helps us to enhance our property. Thank you very much. Hotel Manager

10/10 Excellent

CHETAN G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking ddistance to the blue Mosque.
Stayed 4 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 14, 2023
Dear Chetan, thank you for taking the time to share your thoughts here. We appreciate your feedback, which we will certainly use as we continue to better the experience here. We strive to provide excellence and hope we will have the opportunity to welcome you back again

10/10 Excellent

Neesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel in late October to early November, 2023. We thoroughly enjoyed our stay. Clean, comfortable and charming hotel, ideally located. John, the front desk manager was extremely helpful and friendly and he made our stay that more pleasant. We were very impressed with his professionalism and genuine desire for us to enjoy our stay. We plan to visit Istanbul again and highly recommend this hotel!
Response from Ahmet Ugur Gunes on Dec 5, 2023
Dear Neesha, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.Hotel Manager

8/10 Good

Rafiqun Nessa

Liked: Staff & service, property conditions & facilities
Nice location
Stayed 7 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 5, 2023
Dear Rafiqun Nessa, thank you for taking the time to share your thoughts here. We appreciate your feedback, which we will certainly use as we continue to better the experience here. We strive to provide excellence and hope we will have the opportunity to welcome you back again.Hotel Manager

4/10 Poor

Thomas Nganje kinge EWUMBUE

Stayed 3 nights in Nov 2023
Response from Ahmet Ugur Gunes on Dec 8, 2023
Dear Thomas Nganje, Thank you for your reservation to our hotel. We wish you would use your reservation and stay in our hotel and then you would write your opinions. However we beleive that the scores for non-use reservations are unfair. We hope we can accomodate you in our hotel next time. Kind Regards.Hotel Manager

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
HOTEL WAS NICE AND CLEAN .STAFF WAS VERY VERY FRIENDLY, lOVE TO STAY AGAIN
Stayed 4 nights in Nov 2023
Response from Ahmet Ugur Gunes on Nov 15, 2023
Dear Shahid,Greetings from your Home in Istanbul.We would like to thank you for your kind review . We are also pleased that you enjoyed your stay in our hotel. We do hope we will have the opportunity of welcoming you back to your new home away from home on a future visit.Hotel Manager

10/10 Excellent

aqif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel within a 10 minute walk of Sultan Ahmet mosque (also known as Blue mosque). Staff were quite good.
Stayed 7 nights in Nov 2023
Response from Ahmet Ugur Gunes on Nov 15, 2023
Dear Aqif, thank you for taking the time to share your thoughts here. We appreciate your feedback, which we will certainly use as we continue to better the experience here. We strive to provide excellence and hope we will have the opportunity to welcome you back again. Hotel Manager

8/10 Good

Sinenhlanhla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located. Wonderful staff!
Stayed 2 nights in Nov 2023
Response from Ahmet Ugur Gunes on Nov 14, 2023
Dear Sinenhlanhla,Greetings from your home in Istanbul, Thank you very much for your kind feedback.We are delighted to receive your positive comments.Your satisfaction is very important for us.Our staff will always try to do their best for our precious guests.Best Regards,Hotel Manager

10/10 Excellent

Kuo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. There are a lot of dining options around and a cheap supermarket not far away. The hotel staff are very friendly and helpful. They provide good suggestions on visiting sites and make extend staying days really easy.
Response from Ahmet Ugur Gunes on Nov 11, 2023
Dear Kuo, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit. Kind RegardsHotel Manager

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 11, 2023
Dear Bryan, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

10/10 Excellent

Jevon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned to same hotel after trip to Cappadoccia.Rooms were even better than the first stay and they were good.
Stayed 1 night in Nov 2023
Response from Ahmet Ugur Gunes on Nov 11, 2023
Dear Jevon, Thank you so much for taking time to write us your opinions about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

8/10 Good

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay. All the staff members were very polite
Stayed 7 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 11, 2023
Dear Tanveer, thank you for taking the time to share your thoughts here. We appreciate your feedback, which we will certainly use as we continue to better the experience here. We strive to provide excellence and hope we will have the opportunity to welcome you back again.Hotel Manager

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the city
Great staff and location
Stayed 2 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 6, 2023
Dear Jevon,It is a a great pleasure to see best rating given us by you after your stay at GLK Premier The Home Suites&Spa. We are delighted to share your rating with all our team members. It would be pleasure to host you in our hotel again. Best RegardsHotel Manager

6/10 Okay

Peter

Stayed 3 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 6, 2023
Dear Peter, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

6/10 Okay

Marinelle

Traveled with group
Liked: Staff & service
We got room upgrade so we’re extremely pleased but on the last night we were told that they need to use the room so downgraded us to the room we previously booked, which was disappointing . There’s a nice restaurant opposite the hotel, ate there two nights, excellent food. Hotel walking distance to the Blue Mosque and bazaars
Stayed 4 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 1, 2023
Dear Marinalle,Greetings from GLK PREMIER The Home Suites & Spa. We wish we would upgraded your room for you whole stay but on your last night, that room was booked as we informed you during the check in. However thank you for your review about your experience. We will be glad to see you again in our hotel. Kind RegardsHotel Manager

2/10 Terrible

Farah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not 5* but it’s 3* hotel for sure. Location is fabulous but hotel is dirty, small and broken items inside the rooms.
Stayed 7 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 1, 2023
Dear Farah, We are sorry to inconveniences you experienced during your visit. However, we appreciate your feedback as it allows us the opportunity to review the occurrences in an effort to improve the guest experience. We look forward to welcoming you back one day... Best Regards,Hotel Manager

8/10 Good

Sabah

Stayed 9 nights in Oct 2023
Response from Ahmet Ugur Gunes on Nov 21, 2023
Dear Sabah, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

10/10 Excellent

Bably

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 👍
Stayed 7 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 26, 2023
Dear Bably, We would like to thank you on behalf of the hotel team for providing us with such positive feedback. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.Hotel Manager

10/10 Excellent

Bibi Nazlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ferhat was amazing to us he coordinated our tips and made us feel very welcome..all the others at check in was amazing as well.. the breakfast was amazing everyday so was the staff.. I will definitely stay at GLK again.
Stayed 8 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 20, 2023
Dear Bibi Nazlin, We would like to thank you on behalf of the hotel team for providing us with such positive feedback. We are very happy to read that you enjoyed your stay. We are all looking forward to your next visit.Kind RegardsHotel Manager

8/10 Good

rameshchandra kantilal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Generally a good hotel ,good location near to all attractions, staff were all good from reception, cleaners ,breakfast, only down side was too noisy ,some nights unable to sleep well.
Stayed 7 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 16, 2023
Dear Rameshchandra Kantilal Damji, Thank you for taking the time to share your thoughts here. Our goal is to ensure all our guests are delighted by their stay in our hotel. Your feedback is extremely important to us and allows us to continually monitor and improve our performance, Kindest Regards,Hotel Manager

8/10 Good

Bonnie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 16, 2023
Dear Bonnie, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight out in the morning was before the breakfast time at the hotel. Staff made me a to-go bag with food that I could take with me as I left early. It was unexpectedly kind. Staff were welcoming, the property was clean and the property conveniently located walking distance from major attractions.
Stayed 1 night in Sep 2023
Response from Ahmet Ugur Gunes on Oct 16, 2023
Dear Selma,Greetings from your home in Istanbul.Thank you very much for your kind feedback.We are delighted to receive your positive comments.Your satisfaction is very important for us.Our staff always try to do their best for our precious guests. Kind RegardsHotel Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great, staff was amazing Ferhat is great guy who helped us a lot ,gave us lost of information of where to go and how to stay safe. We will be back again
Stayed 4 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 16, 2023
Dear Aida, Thank you for reviewing your recent stay at GLK PREMIER The Home Suites & Spa. It's wonderful to know that it was such a "great" stay from beginning to end. We hope to welcome you back again soon. Best regards,Hotel Manager

10/10 Excellent

Liaquat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all the staff
Stayed 5 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 9, 2023
Dear Liaquat, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.

4/10 Poor

Jahan

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Ahmet Ugur Gunes on Oct 9, 2023
Dear Jahan, Thank you for providing feedback on your experience. We'd appreciate it if you could give us some pointers on how to improve your score. Because your feedback helps us to enhance our property. Thank you very much. Hotel Manager

10/10 Excellent

hossai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but rooms are small
Stayed 3 nights in Sep 2023
Response from Ahmet Ugur Gunes on Oct 5, 2023
Dear Hossai, Thank you for taking the time to share your thoughts here. Our goal is to ensure all our guests are delighted by their stay in our hotel. Your feedback is extremely important to us and allows us to continually monitor and improve our performance, Kindest Regards, Hotel Manager

10/10 Excellent

Mehrdad Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, no complaints. We had the one bedroom suite which was perfect for us. It was meant to have seaviews but really it was partial seaview, we did not mind. i think the other rooms have full sea views. Property is in the Old Town (Sultanahmet) area, so perfect for walking to main attractions like Blue Mosque, Ayia Sophia, Topkapi palace. Corner shop and restaurants all just outside the hotel. And trams nearby to take you over to Taksim sq, Galata Tower etc. Good wifi, very good breakfast on top floor with great views of roof tops and sea views. Recommended!
Stayed 6 nights in Sep 2023
Response from Ahmet Ugur Gunes on Sep 26, 2023
Dear Mehrdad Ali, Thank you for reviewing your recent stay at GLK PREMIER The Home Suites & Spa. It's wonderful to know that it was such a "great" stay from beginning to end. We hope to welcome you back again soon. Best regards, Hotel Manager

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
All good, had a comfortable stay. Liked the Turkish breakfast, nice view from rooftop. Friendly staff, walkable distance to important monuments.
Stayed 6 nights in Sep 2023
Response from Ahmet Ugur Gunes on Sep 26, 2023
Dear Caroline,Thank you for choosing to spend your vacation in our hotel. We are delighted to hear that you had such a good time. Thanks for taking the time to write about your stay.Hotel Manager

8/10 Good

samer

Liked: Cleanliness, staff & service
Very good area to stay with amazing views
Stayed 3 nights in Sep 2023
Response from Ahmet Ugur Gunes on Sep 13, 2023
Dear Samer,Thank you for your lovely feedback, we certainly hope to have the pleasure to welcome you back. We are glad to hear that you felt the hotel was wonderful was to your satisfaction.Hotel Manager

2/10 Terrible

Madlain

Stayed 2 nights in Jun 2023
Response from Ahmet Ugur Gunes on Sep 12, 2023
Dear Madlain, Thank you for providing feedback on your experience. We'd appreciate it if you could give us some pointers on how to improve your score. Because your feedback helps us to enhance our property. Thank you very much. Hotel Manager

6/10 Okay

Stefan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Ahmet Ugur Gunes on Sep 12, 2023
Dear Stefan, Thank you so much for taking time to give us your score about your recent stay with us. We appreciate your feedback. We are looking forward to welcoming you at the future. Best Regards, Hotel Manager.

2/10 Terrible

Hassan

Stayed 10 nights in Aug 2023
Response from Ahmet Ugur Gunes on Sep 25, 2023
Dear Hassan, Thank you for providing feedback on your experience. We'd appreciate it if you could give us some pointers on how to improve your score. Because your feedback helps us to enhance our property. Thank you very much. Hotel Manager

10/10 Excellent

Sadiq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ferhat took care of us very kindly and it was a good stay …
Stayed 3 nights in Aug 2023
Response from Ahmet Ugur Gunes on Aug 29, 2023
Dear Sadiq, Thank you very much for your positive review. It is always nice to hear that our staff provided such exceptional service. We look forward to welcoming you back to the hotel on your next visit.Hotel Manager

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, warm, helpful and friendly staff. Will stay here again! Thank you ❤️
Stayed 4 nights in Aug 2023
Response from Ahmet Ugur Gunes on Aug 21, 2023
Dear Sara, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit.Hotel Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. We got an upgrade to a deluxe room with balcony, with a lovely view. The breakfast was great, with a wide range of buffet choices. The hotel was in a convenient location to all the historical monuments all within walkable distance.
Stayed 6 nights in Aug 2023
Response from Ahmet Ugur Gunes on Aug 14, 2023
Dear Angela,Greetings from your home in Istanbul.Thank you for writing such a great review on the hotel. It was our pleasure to have you staying with us and we are so glad the staff and facilities of the hotel exceeded your expectations. We look forward to welcoming you back to the hotel on your next visit.Best Regards,Hotel Manager

8/10 Good

Zaheer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, from the reception managers, cleaners to apprentices. Each and everyone always smiling and ready to help. We stayed with 2 teenage kids and elderly mothers and really enjoyed our stay. The daily breakfast buffet was nice, rooms cleaned daily and staff spoke excellent english. Hotel is just a 5 minute walk from blue mosque so conveniently located. Accommodation has lots of charm, not a new building but still reasonably well maintained. It has a shop next door and restaurant opposite so very convenient for stocking up fridge or eating out when you don't want to travel. Only issue worth considering is that it's not ideal for anyone with mobility issues, there are steps into the building, no walk in showers and even the breakfast area has couple of steps. Not a big issue but worth bearing in mind. Otherwise this place is spot on, especially as sauna and Turkish bath area are included within stay. A big THANK YOU to all the staff.
Response from Ahmet Ugur Gunes on Aug 14, 2023
Dear Zaheer, We would like to thank you on behalf of the hotel team for providing us with such positive feedbacks. We are very happy to read that you enjoyed your stay. We will all look forward to your next visit. Hotel Manager

6/10 Okay

Danielle, San Bruno

Traveled with group
Liked: Staff & service, amenities
The staff was very friendly. They reached out prior to check-in to help us arrange transportation, checked-in with us as we arrived at the airport, and also provided great suggestions about what to do once we checked in. Unfortunately, the rooms did not meet the expectations of a 5-star hotel in terms of comfort, cleanliness, or attention-to-detail; I would recommend that the star-rating be reviewed to manage guest expectations going forward. I also want to note that this is a Best Western. Although the twin beds were placed together, the comforter/duvet provided was not large enough to cover the bed. I also had to overlap the 2 bedsheets provided to use them for warmth at night. The comforter/duvet had stains. Gum was stuck to the wall behind the dresser. There were a lot of flies. My welcome fruit plate was covered, but then someone made a hole to remove spoiled fruit, but then flies were on the rest. Some of the towels had stains and holes. The bathroom did not have sufficient lighting and the makeup mirror would not stay in place. The sink also did not have a covered drain nor was there sufficient counter space around the sink. The bathtub looked like it had an extension placed on the side to protect water from going on the floor during a shower, but it was not long enough and large amounts of water always ended up on the floor, soaking the bathmat. The bathroom updates were not adequately placed over the walls or tub, so they would move in as you touched them.
Stayed 8 nights in Jul 2023
Response from Ahmet Ugur Gunes on Aug 12, 2023
Dear Danielle, Greetings from GLK PREMIER The Home Suites & Spa. We are sorry to inconveniences you experienced during your visit. However, we appreciate your feedback as it allows us the opportunity to review the occurrences in an effort to improve the guest experience. We look forward to welcoming you back one day... Best Regards,Hotel Manager

2/10 Terrible

Zia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shocking!!! Paid extra for Balcony room. Blood on the Bed cover (made a complaint to reception and got advised "so, other people use the room also" well yes its a hotel. instead of replacing the bed cover, it was covered with a bed sheet). Bathroom broken, AC not working. Fridge broken. Balcony door barely holdng on with makeshift Lock. Only saving Grave was Farhad (top man) on reception who helped change the room.
Stayed 4 nights in Jul 2023
Response from Ahmet Ugur Gunes on Aug 12, 2023
Dear Zia, You paid extra for the room upgrade as you requested and then you worked so hard to get refund for your all staying with to many threats. We both know we tried our best to make you satisfied but we do not beleive that you are goodwill and we won't give in to your threats.