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Reviews of Courtyard by Marriott Fayetteville

3 out of 5
Courtyard by Marriott Fayetteville
4192 Sycamore Dairy Rd, Fayetteville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 371 reviews" "
Rating 8 - Good. 120 out of 371 reviews" "
Rating 6 - Okay. 39 out of 371 reviews" "
Rating 4 - Poor. 14 out of 371 reviews" "
Rating 2 - Terrible. 14 out of 371 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

bonita

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No restaurant on site.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian on Dec 18, 2023
We are so glad you enjoyed your stay. We look forward to seeing you on your next visit to Fayetteville.

8/10 Good

Euleric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and professional staff. Clean building.
Stayed 1 night in Nov 2023
Response from Brian on Nov 30, 2023
Thank you for your kind words.

6/10 Okay

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Power outage
Stayed 2 nights in Nov 2023
Response from Brian on Nov 30, 2023
Sorry for that inconvenience. It was an area wide outage.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee.
Good and quiet, clean . No working ice machine. No complimentary breakfast or fresh coffee. This is a first for me, had I known I would have stayed at another hotel.
Stayed 2 nights in Nov 2023
Response from Brian on Nov 14, 2023
Thank you for staying with us. Just so you are aware, the Courtyard Brand does not serve complimentary breakfast.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Oct 2023
Response from Brian on Oct 31, 2023
We are glad you enjoyed your stay. We look forward to seeing you on your next visit to Fayetteville.

6/10 Okay

kirby

Stayed 2 nights in Oct 2023
Response from Brian on Nov 13, 2023
Thank you for staying with us.

10/10 Excellent

Jacenta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and provided outstanding customer service.
Stayed 2 nights in Sep 2023
Response from Brian on Oct 3, 2023
So glad you enjoyed your stay

10/10 Excellent

richard

Stayed 2 nights in Sep 2023
Response from Brian on Oct 3, 2023
Thank you for staying with us. We look forward to seeing you on your next stay.

8/10 Good

Lillie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brian on Oct 3, 2023
We are glad you enjoyed your stay.

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian on Oct 3, 2023
Great to have you with us. We are so glad you enjoyed your stay.

10/10 Excellent

Keith

Traveled with partner
Liked: Amenities
I only stayed a night but as always staff was friendly and professional.
Stayed 1 night in Aug 2023
Response from Brian on Aug 14, 2023
Thank you for your kind words. I will pass your comments onto our staff. We look forward to seeing you on your next trip to Fayetteville.

10/10 Excellent

Teresa

Liked: Amenities
The staff was very accommodating . I was there for night after surgery . The showed me to park at side door , so I was very close to my room .very considerate .highly recommend . Teresa
Stayed 1 night in Aug 2023
Response from Brian on Aug 10, 2023
Glad our staff was able to help get you settled and near a door. We hope your recovery continues to go well.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly and helpful staff.
Stayed 5 nights in Jul 2023
Response from Brian on Jul 24, 2023
Thank you for the kind words. We look forward to seeing you on your next visit to Fayetteville.

8/10 Good

Samantha

Stayed 1 night in Jul 2023
Response from Brian on Aug 10, 2023
Glad you enjoyed your stay. We look forward to seeing you on your next visit to Fayetteville.

10/10 Excellent

MARIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall visit was great!!
Stayed 2 nights in Jul 2023
Response from Brian on Jul 17, 2023
We are glad you had a great stay. We look forward to seeing you on your next visit to Fayetteville.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not the Marriott’s usual
Being a former Marriott Corporate contractor, I know and admire the company’s high standards; this particular hotel reflected the exact opposite. I’m not sure if it has to do with the area or the demographics of the majority of the customers but this hotel needs a complete overhaul and makeover!
Stayed 2 nights in Jul 2023
Response from Brian on Jul 10, 2023
We are sorry you did not enjoy your stay with us. We will pass your comments on to corporate.

10/10 Excellent

Robyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great customer service. The woman at the front desk was the best.
Stayed 1 night in Jun 2023
Response from Brian on Jul 6, 2023
Thank you for the kind words. I will let the ladies know your comment. We look forward to seeing you soon.

8/10 Good

Monica

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice place
Was a great place to stay. Only stayed 2 nights, but they did not come in at all the 2nd day to make the bed, vacuum or check the cleanliness. I was staying in a room by myself but my friend and her kids were in and out of my room all day and a cleaning would have been appreciated.
Stayed 2 nights in Jul 2023
Response from Brian on Jul 5, 2023
Glad you enjoyed your stay with us.

8/10 Good

Sharin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking $3 a day was a surprise. Hall light didn’t work. Bathroom had no shelves even though it was large. No trash can next to toilet.
Stayed 3 nights in May 2023
Response from Brian on May 9, 2023
Thank you for your feedback we appreciate your thoughts and we look forward to seeing you next time you are in Fayetteville.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023
Response from Brian on May 11, 2023
Glad you enjoyed your stay with us. We look forward to seeing you on your next visit to Fayetteville.

8/10 Good

Kenny

Stayed 3 nights in Apr 2023
Response from Star on Jun 16, 2023
Thank you for staying with us. We were glad to be able to provide accommodations for your stay. We hope to see you if you are in our area in the future. Thank you.

8/10 Good

Erica

Stayed 2 nights in Apr 2023
Response from Brian on May 19, 2023
We were glad to have you stay with us and look forward to seeing you on your next visit to Fayetteville.

10/10 Excellent

KAREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was very nice.
Stayed 1 night in Apr 2023
Response from Brian on Apr 4, 2023
Thank you for the kind words. I am glad you enjoyed your stay.

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I have to give a big shout out to Teresa at the front desk. She was so wonderful and friendly to speak with.
Stayed 2 nights in Mar 2023
Response from Brian on Mar 21, 2023
I am glad you enjoyed your visit. Theresea is a great associate and we enjoy her very much.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Brian on Mar 20, 2023
We are glad you enjoyed your stay. We look forward to seeing you on your next trip to Fayetteville.

4/10 Poor

Carole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were traveling on the road for 10 hours. The night prior we stayed at a marriot and it was awesome with breakfast. We chose another Marriott that had Bar And restaurant in it as we didn’t want to drive any longer. We check in and they said the bar was closed that someone called in sick We took a shower and went to eat in the restaurant and they said oh. We told you the bar and restaurant was close. So ONE person cooks and bar tends?? They said we have plenty of places around here to go. Yes, it did, but not the point. We booked and paid for services we never had. To add to it we went for breakfast and you had to pay for everything and it was only like continental my fault here as I was so tired when booking it that I didn’t see There was not breakfast included. I assumed that what we had the previous night’s Marriott’s was the same. Very disappointing
Stayed 1 night in Feb 2023
Response from Brian on Feb 21, 2023
We are sorry you did not enjoy your stay with us. Marriott has 30 different brands, so I am not sure where you stayed the night before. The Courtyard Brand has never served complimentary breakfast. Also, it is illegal to serve alcohol and not food in North Carolina, so the bar and restaurant work hand in hand together. We hope the rest of your trip was enjoyable.

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, room comfort
Bugs
There was a roach in the bed.
Stayed 1 night in Feb 2023
Response from Brian on Feb 19, 2023
We are sorry that a bug was on your bed. We do have an independent extermination company come in and spray our hotel every other week. We will call them to spray that area again.

8/10 Good

Glorimar

Stayed 1 night in Jan 2023

4/10 Poor

Suzanna

Traveled with family
Disliked: Staff & service
I booked this hotel because it was introduced that a room can sleep five people, but when I arrived, the receptionist said that a room can only sleep four people, saying that the introduction in Expedia was wrong. Since I arrived late, I had no choice but to have two tall family members sleep in the same bed, which was uncomfortable. The experience was really unpleasant.
Response from Brian on Jan 7, 2023
Our rooms do not sleep more than 4 people. If Expedia tells you they sleep 5 or more than that is wrong.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brian on Jan 7, 2023
Thank you for staying with us.

8/10 Good

Fredrick

Stayed 1 night in Dec 2022
Response from Brian on Nov 13, 2023
Thank you for staying with us. We hope to see you on your next visit to Fayetteville.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late reservation
Last minute reservation. Pleased with the hotel. Area had good choice of eating walking distance from hotel. I would stay again
Stayed 1 night in Dec 2022
Response from Brian on Dec 31, 2022
Thank you for staying with us. Look forward to seeing you on your next visit.

4/10 Poor

carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant stand noise all night long
Walls are thin, neighbors noisy, sounds like loud talking, slamming doors. 1230am, hoping they go to sleep. If they keep me awake, im gonna drive 2 half hours home.
Stayed 1 night in Dec 2022
Response from Brian on Dec 28, 2022
Sorry you did not enjoy your stay. Please let us know when guests next to you are noisy so we can stop it.

10/10 Excellent

James, Wilmington

10/10 Excellent

CRAIG

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super convenient
Stayed 1 night in Dec 2022
Response from Brian on Dec 26, 2022
Thank you for the compliment. We look forward to seeing you again soon.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brian on Dec 25, 2022
We are glad you enjoyed your stay with us.

10/10 Excellent

Richard

Stayed 1 night in Dec 2022
Response from Brian on Dec 26, 2022
Thank you for staying with us. Come on back and stay with us again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brian on Dec 21, 2022
We are glad you stayed with us and enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
s.o.
Stayed 1 night in Dec 2022
Response from Brian on Dec 21, 2022
We are glad you had a great stay. We look forward to seeing you the next time you are in Fayetteville.

10/10 Excellent

Tajaye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Dec 2022
Response from Brian on Dec 19, 2022
We are glad you had a great stay. Hope to see you on your next visit to Fayetteville.

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Do it Fayetteville
Very extremely well done.
Stayed 1 night in Dec 2022
Response from Brian on Dec 13, 2022
Thank you for the kind words. We are glad you had a good stay. We look forward to seeing you next time.

6/10 Okay

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

GLORIA

Stayed 1 night in Dec 2022

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent experience. This is our go-to hotel in Fayetteville.
Stayed 1 night in Dec 2022
Response from Brian on Dec 5, 2022
We are glad you enjoyed your stay. We look forward to seeing you on your next visit.

10/10 Excellent

Sonya

6/10 Okay

Jemer

Liked: Staff & service, amenities
Stayed 2 nights in Nov 2022

10/10 Excellent

Amy

Stayed 2 nights in Nov 2022

4/10 Poor

Henry

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
room very small, needs work
Stayed 1 night in Nov 2022

4/10 Poor

David, Fayetteville

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dark parking lot - Very! Older property showing its age.
Response from Brian on Nov 10, 2022
We are sorry you did not enjoy your stay. I will pass on your concerns to corporate.