Beware of this hotel
Posted Sep 11, 2016
The 1st room we were given had an air conditioner that didn't work. After going back downstairs and getting a 2nd room, the room smelled musty. The smell was so bad my husband went back to get another room. While he was downstairs I went into the bathroom and discovered a roach-like bug crawling on the floor. I quickly grabbed my things and went to the front desk to tell them. The staff person didn't even looked surprised when I told her about the bug, she barely apologized. I asked for a manager and she said there wasn't one there at the time. We were refunded our money, but it didn't cover the cost of the new hotel room we had to find last minutes.
Comment from Hotel Management
Sep 28, 2016 by email@example.com, Hotel Management
We are sorry that we did not do all we could do to make your stay what it should have been. Your feedback is very important to us and we will use it to continue to improve our service. Thank you for giving us a chance.