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Reviews of Doubletree by Hilton Hotel Fayetteville

4 out of 5
Doubletree by Hilton Hotel Fayetteville
1965 Cedar Creek Rd, Fayetteville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows were so comfortable. Stopped on our way down to Hilton Head. Great restaurant and staff! Thank you!
Stayed 1 night in Apr 2024

8/10 Good

ANDRES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay!
Stayed 1 night in Apr 2024

10/10 Excellent

Aldrena

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze!
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

10/10 Excellent

Mohamad

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that they didn’t have breakfast. Did not like the restaurant that took the place of the breakfast which had horrible service and expensive food. We ended up walking out after they told us they couldn’t wait on us after we were already seated at a table.
Stayed 2 nights in Feb 2024

2/10 Terrible

CHARLES

Traveled with family
Disliked: Staff & service, amenities
We made a reservation that was clearly for a wheelchair accessible room with a roll in shower and that is what we paid for. I arrived and it’s a regular room. I asked the front desk and was basically informed I was not going to get the room I reserved despite their system showing it. They had non caring attitudes as if I was in the wrong by expecting what I reserved over a week ago. These people the hotel had my phone number and COULD have called me to tell me they could not accommodate me despite the reservation, and fairly refunded me which was the RIGHT and FAIR thing to do. Instead they wait till I showed up to tell me. On top of all of that, I prepaid for my stay and NO HOTEL I HAVE EVER STAYED AT DID THIS TO ME - so, I figured it was safe to do a no refundable stay. I regret that now. I paid $281 for two nights for me not to even be able to take a shower SAFELY. The front desk ladies had no care about it because they obviously are not wheelchair bound and likely have no clue nor care about people in that situation. Then they charged me $250 as a refundable deposit. I will NEVER stay here again. We stayed here 15 years ago on our wedding night and came back to stay at the same hotel to celebrate our anniversary. The trip and the occasion was ruined because of this. This hotel is fortunate that I didn’t get hurt in that bathroom trying to bathe in a non accessible setting.
Stayed 2 nights in Feb 2024

8/10 Good

Vinona

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The curtain was dirty. the other had a tear in it. It was a little noisy in the hallway.
Stayed 2 nights in Feb 2024

2/10 Terrible

Brian

They advised something different than what they provided! Service was slow and not up to Hilton standards.
Stayed 1 night in Feb 2024
Response from Kate Kida on Feb 10, 2024
Thank you for your honest review of your recent stay with us. We like to provide a personalized experience for each of our guests, but also realize that it is important that things run smoothly on the more taken-for-granted aspects of our product as well. I would like to apologize that your stay here was anything less than perfect. Please know that your thoughts and comments are not being taken lightly. Thank you for your continued loyalty to Hilton. Kate Kida General Manager DoubleTree by Hilton Fayetteville NC

10/10 Excellent

lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say anything negative about the NC Doubletree. All positive, from Staff, customer service to breakfast. Cleanliness, and quiet.
Stayed 1 night in Jan 2024

8/10 Good

Abdulmalik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

john

Liked: Cleanliness, staff & service
Decent hotel but nothing around it
This is a decent hotel with a very friendly staff but the location of it-- while it's amongst a bunch of other hotels-- offers absolutely zero activities around it. There is one restaurant which is lame. I also thought it came with breakfast because it was more expensive than the other hotels around. I was wrong. Given these circumstances I would not recommend staying here.
Stayed 1 night in Jan 2024
Response from DM on Jan 8, 2024
Thank you for your honest review of your recent stay with us. We like to provide a personalized experience for each of our guests, but also realize that it is important that things run smoothly on the more taken-for-granted aspects of our product as well. I would like to apologize that your stay here was anything less than perfect. Please know that your thoughts and comments are not being taken lightly. Thank you for your continued loyalty to Hilton. Safe travels.

8/10 Good

Mary Beth

Liked: Cleanliness, property conditions & facilities
Find hotel with one problem
Very fine hotel, warm chocolate chip cookies at the desk, comfortable beds and rooms. Only problem was the heat. The thermostat not working. Suggestion from staff on duty did not help.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
A good comfortable stay.
Stayed 1 night in Dec 2023

8/10 Good

Franklin

Traveled with family
Liked: Cleanliness, staff & service
Quiet area that is across the street from a old country diner. Very clean and friendly helpful staff members.
Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 1 night in Nov 2023

10/10 Excellent

lillian

Traveled with partner
Liked: Amenities, property conditions & facilities
Customer service very accommodating and nice. I got here an hour b4 check in and they had the room available and gave me access early. Not many hotels even check. I’ve stayed here on several occasions, they have fresh warm cookies as a welcome which my husband loves.
Stayed 1 night in Nov 2023

8/10 Good

Roslyn

Stayed 2 nights in Nov 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, amenities
Cliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Shamica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Good pricing.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place
Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the interstate
Stayed 2 nights in Oct 2023

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access on/off Rte 95. Nice to have a restaurant on the premises. Staff is friendly and helpful.
Stayed 1 night in Oct 2023

6/10 Okay

Aubrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall experience was ok would have been excellent but everything related to food service from the restaurant to and particularly the quality of the food was disastrous
Stayed 3 nights in Oct 2023

6/10 Okay

Rochelle

Liked: Property conditions & facilities
Ok
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Melinda

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left a cell phone and had already driven several hours south, DeAnna contacted us and made arrangements to mail the cell phone, we had it within days. Above and beyond service, thank you!
Stayed 1 night in Jul 2023

10/10 Excellent

Gabriel

Stayed 1 night in Aug 2023

8/10 Good

Keagan Barry

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff was diligent and helpful. The room was generally clean but there was a packet of splendor in my commode and that grossed me out.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were passing through for one night and it was very relaxing and comforting, very clean room , the shower was also very clean .
Stayed 1 night in Aug 2023

10/10 Excellent

THELMA, PICKERINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, and good customer service. Friendly staff.
Stayed 1 night in Aug 2023

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Rude clerk
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Bridget

Stayed 1 night in Jul 2023

8/10 Good

LouAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, clean and the staff is friendly. We stayed just for one night passing through on our vacation.
Stayed 1 night in Jul 2023

10/10 Excellent

Artdy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very considerate and hospitable and humble 👏
Stayed 3 nights in Jul 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Chemeea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay.
Stayed 1 night in Jul 2023

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Gregory

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2023