Ratings based on 405 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 17, 2018
Comment from Hotel Management
Jun 18, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jun 17, 2018
Comment from Hotel Management
Jun 18, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jun 14, 2018
Comment from Hotel Management
Jun 15, 2018 by Hotel Management , Hotel Management
Bev, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from 408 owen

Posted Jun 14, 2018
We drive from Texas for graduation and prices were great and it was an awesome experience
Comment from Hotel Management
Jun 15, 2018 by Hotel Management, Hotel Management
Tak, thanks for the review of Extended Stay America. We are pleased to know you liked our hospitality and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 13, 2018
Comment from Hotel Management
Jun 13, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick Weekend Trip

Posted May 14, 2018
This hotel was neat, clean and the staff was very nice. It is in a good location and has a Starbucks right next door. There is easy freeway access making moving around Fayetteville quick and easy. For what you are paying it is a very good experience.
Comment from Hotel Management
May 15, 2018 by Hotel Management , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Noisy dirty place

Posted May 7, 2018
Worst hotel stay EVER. Women were outside fighting, screaming and yelling every night. At 3:30 in the morning, a child was yelling. Cars were pulling in and out all night long. One beep of a horn brought people out from the rooms to visit the cars.(hmmm) And THAT was only on our side of the hotel. It was quiet during the day. Food and garbage was thrown in the lot. The room door didn’t close with the dead bolt AND the security latch in place. If we hadn’t already prepaid we would NOT have stayed there. A man was dragged out of the bushes and arrested where we sat on dirty chairs in the afternoon enjoying the sun and birds.
Comment from Hotel Management
May 9, 2018 by Hotel Management , Hotel Management
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had been our guest. We look forward to your next visit. Sincerely, Hotel Management
5 out of 5
by A verified traveler from Fayetteville, Nc

Posted May 7, 2018
Very clean and well maintained. Easy access to food, downtown Fevatteville, NC. And mall.
Comment from Hotel Management
May 7, 2018 by Hotel Management , Hotel Management
Angel, thanks so much for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
1 out of 5
by A verified traveler from WA

Disgusting!!!

Posted Apr 30, 2018
The room was disgusting!! They don't clean their rooms at alllllll!!!!!!!!!!! HORRIBLEEEEE
Comment from Hotel Management
May 2, 2018 by Hotel Management, Hotel Management
Natalia, thank you for the review. We are sorry for the issues you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of this policies on arrival. On behalf of everyone here, we would like to serve you again in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from north Carolina

Cheap and poor

Posted Apr 21, 2018
To many homeless n prostitute there. Someone hit my car. Cant walk up the stairs people sitting in them.the carper is nasty n smell of smoke in a nons smoking room.
Comment from Hotel Management
Apr 24, 2018 by Management, Hotel Management
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management