Nice hotel, but unorganized staff
Posted Nov 14, 2016
The ONLY reason I booked this room was to catch an early flight out of Fayetteville airport via the Holiday Inn's shuttle service. When I checked in, the front desk staff was obviously very frazzled and I had to emphasize several times that I needed the early shuttle. When we came to check out in the morning, the front desk person said that the shuttle driver was not aware that we needed to go to the airport. We did get to the airport on time, but were made to feel like we inconvenienced the staff.
The hotel itself is very nice. The pool is lovely and warm, but there were no towels available. Our guest room had a pile of dirty linens outside the door on the floor for most of the night. Overall, a very odd experience.