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Reviews of Red Roof Inn Dunn

2.5 out of 5
Red Roof Inn Dunn
1011 East Cumberland Street, Dunn, NC

Reviews

5.0
Rating 10 - Excellent. 43 out of 352 reviews" "
Rating 8 - Good. 54 out of 352 reviews" "
Rating 6 - Okay. 57 out of 352 reviews" "
Rating 4 - Poor. 77 out of 352 reviews" "
Rating 2 - Terrible. 121 out of 352 reviews" "

4.8/10

Cleanliness

6.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
They are still renovating and you cannot park near your room on the far side. People were smoking marijuana and loud at night. We were locked out of our room and had to change rooms the first morning. We left a day early and can’t get a refund.
Stayed 3 nights in Apr 2024
Response from Sharma RediResponse Specialist on Apr 18, 2024
Thank you, Debra, for writing to us about your recent stay at our hotel RED ROOF INN DUNN. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Jodi

Traveled with family
Liked: Amenities
Updated and clean!
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on Apr 7, 2024
Thank you for taking the time to write about experience at the RED ROOF INN DUNN. Jodi, I am happy to hear that you found our hotel to be clean and newly updated. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jodi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Joe

Liked: Cleanliness, staff & service
The manager, Brittney, was so doggone pleasant and helpful! The outside was noisy, a result of I- 95 and the offramp, which radiated to my hotel room, but I used my phone with YouTube with a fan sound, and slept for 8 hours. No noise from adjacent rooms. I know there's a big Red Roof sign way off the road, but if I had not known where the hotel was, I would have missed it. There needs to be a sign by the road to help drivers, because the hotel blends in, especially with the Mexican Restaurant that is hiding the hotel. I will be visiting Red Roof again. And, thank you, Brittney!
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Apr 4, 2024
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUNN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be helpful, pleasant and all the other positive features you highlighted. However, I sincerely apologize for the noise disturbance and the other issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Amy

Stayed 1 night in Mar 2024

8/10 Good

keith

Traveled with family
Liked: Cleanliness, staff & service
Liked the staff, the room was good size and beds comfortable. Did not like that I was double charged by Expedia and the hotel and that we were placed on the back side that was not well lit and you felt a bit unsafe until you got into your room.
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Apr 2, 2024
Dear Keith,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DUNN. It's great to hear that you were pleased with our staff, the room size and the comfort of the bed prompting your 4/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

2/10 Terrible

minerllys, reading

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very dirty, the microwave was disgusting with mold in 😞I’m very disappointed plus the carpet was wet at the time that I stepped in the room 😞 the front lady was very rude and unprofessional her clothes was very dirty at the time that I passed the door I thought she was a homeless lady 😞😞sorry for all of this but I hope they fix this soon. Because I stayed in this hotel in other areas and other state and so far I haven’t had any issues.
Stayed 1 night in Jan 2024

10/10 Excellent

Ramiro

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Hello Valued Guest,I sincerely apologize that your stay at our Red Roof Inn Dunn didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

joseph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Hello Joseph,Thank you for choosing to stay at our Red Roof Inn Dunn. I appreciate your score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRedi Response Specialist

2/10 Terrible

Heidi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Door was hard to open. Room was old and rusty, holes in the walls. No blankets, no clock, no amenities. We were in the back. Kinda creepy, actually.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down motel
Run down motel with a nice enough front desk.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Hello Valued Guest,Thank you for your review of our RED ROOF INN DUNN. It seems as though your stay did not go as planned, as you indicated that you were displeased with our hotel and the staff service in which you were provided. This is regrettable to hear. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to improve your impression of our hotel.Sincerely,Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The comforter had cigarette burns in it, there were holes in the wall, no trash can, no sink stopper, big chips in the tub, TV didnt work. The fromt desk said they were talking to the owner and would call me back...never called back...and this room was remodeled!
Stayed 1 night in Dec 2023

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Hello Angela,Thank you for choosing to stay at our Red Roof Inn Dunn. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not nearly as clean as it should be and the door to the outside had a gap below the doorknob and floor along the door jamb. We did not stay the night. The clerk was exceptionally nice and accommodating.
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Liked: Cleanliness, amenities
The people were nice
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
If you are going to renting rooms. Make sure that you are telling the customer booking that there is major construction going on.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN DUNN. I am sorry that your experience did not meet your expectations, as you indicated that there was no information provided there was construction on property. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof Management RediResponse Specialist

10/10 Excellent

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so appalled about the rude staffs and honestly will not be staying here again and will not recommend it to anybody. It’s roach infested. Non smoking rooms had burnt holes in sheets from smokers. I had to change rooms literally 5 times and they were all the same. It’s not safe for anyone to be in such environment.
Stayed 4 nights in Dec 2023

6/10 Okay

Justin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness
Front desk lady was very rude. Room smelled of smoke. Garbage all over property outside. Loud people all outside. Empty beer bottles on the ground. Left.
Stayed 1 night in Dec 2023

2/10 Terrible

Justin

Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Mar 14, 2024
Hello Justin,Thank you for choosing to stay at our Red Roof Inn Dunn. I appreciate your score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Julia

Traveled with family
Filthy, bed bugs in 1st room. The desk clerk offered us another room, filthy and saw 2 cockroaches. The desk clerk was wonderful, so respectful but no way we were staying there.
Stayed 1 night in Nov 2023

6/10 Okay

Caylan

Traveled with partner, Traveled with pets
Liked: Staff & service
Its in a small town, not upscale but totally met the needs of what we needed. Super convenient area, highly recommend the hotdog hamburger haven nearby. The hotel istelf just needs updating, looked like they were in the process of addressing it so that part is good. Staff were super nice.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bjorn

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
First room had a 2ft mold spot on the ceiling, rusted lamp stands and mold smells. Second room was a no-smoking room supposedly, stunk of cigarettes had burns on the cover blanket. The chair had black stains on it. Had another guest scope out the tools in my truck. I booked another hotel that was 8 minutes away, and would not recommend this as a safe or clean place to stay. Its one positive point is that the gentleman working the main desk was very friendly and courteous. Would be happy to provide photos of the rooms conditions if requested.
Stayed 1 night in Nov 2023

2/10 Terrible

Frederick

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel we've ever had the displeasure of staying in. The employee at the desk was hyping us up like we were about to stay in a luxurious newly renovated room. The front door didn't lock fully, cigarette burns on the sheets, bathtub was a nightmare, no fridge, no trashcan, walls are thin and bare, wall heater was loud. Pretty much everything that could be wrong was wrong. Just a horrible stay, avoid at any cost.

8/10 Good

Valerie, Tyner

Business traveler, Traveled with family
Liked: Property conditions & facilities
Need a small refrigerator and microwave.
Stayed 1 night in Nov 2023

10/10 Excellent

Mirandee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, only had one issue with people above us and it was addressed right away!!
Stayed 6 nights in Nov 2023

10/10 Excellent

Gary

Stayed 1 night in Nov 2023

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty carpet. Furniture falling apart. Toilet seat broken. Bath tub drain stopped up. Bugs and flies. Rusty lamp.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Mar 15, 2024
Hello Herman,Thank you for your review of our Red Roof Inn Dunn. We are disappointed by your scoring of our property and to know that the toilet seat was broken, you found the carpet to be unclean, a rusty lamp and bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs a lot of tlc.
Unfortunately, we checked in and checked out. The room had an odor to it. Water stains on the ceiling, light fixture in the bathroom had 6 bulbs out of 7 out. Main light in room did not work. Bathroom had mold in it. I was so disappointed that I did not take pictures as I could not get out of there fast enough.
Stayed 1 night in Nov 2023

2/10 Terrible

Zyri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was wonderful but management and the place is a big dump!
Stayed 5 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Mar 15, 2024
Hello Zyri,Thank you for your review of our Red Roof Inn Dunn and our staff service. However, we are disappointed by your scoring of our property and to know that you were displeased with the upkeep of our property. This is regrettable to hear. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service person was nice. What my husband and I experience, I hope we wouldn’t ever have to experience that again. The place was dirty and the room had roaches. There was stain all over the carpet and bed spread. It was gross
Stayed 1 night in Oct 2023

8/10 Good

Samuel

Stayed 5 nights in Oct 2023

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the beds are very comfortable and the staff was very nice and helpful would stay there again
Stayed 3 nights in Oct 2023

2/10 Terrible

Jenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never in my life ever been treated so disrespectfully, because the employee was having a bad day. The room was a non smoking room that stunk of cigarette smoke. Bugs in bathroom. Opened soaps. Room not cleaned. The women checking me in was nasty and rude. Told the person in front of me “If you don’t like your room come back for refund. I ain’t got no other rooms!” My husband and I went to look at the room and immediately went back to the front desk and asked her for refund. she wouldn’t even speak to me, she said “ here, it will take 7-10 for the money to be returned” . Then as I walked out my card was charged AGAIN! This place is unbelievable! DO NOT BOOK AT THIS HOTEL

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not going back here
Room smelled musty, bathroom door would not close, carpets may have been vaccumed but need cleaning, chair dirty and stained, lampshade dirty, ceiling has stains and paint peeling in several places. Beds sheets were clean and bed fairly comfortable. Bedspreads were stained. Sink and toilet were clean but toilet did not always refill and had to be adjusted in the tank.
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Mar 15, 2024
Hello Mary,Thank you for choosing our Red Roof Inn Dunn. Though we appreciate your comments toward the comfortability of the bed and clean sheets, you've reported that you encountered an odor in your room, stains, uncleaned lampshades and other issues. This is regrettable to hear. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Hollis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel did not have my reservation. Had to wait over an hour to get a room. Room was in the middle of a construction zone with nails, sharp metal and other debris on the ground as hazard to dogs. Room was absolutely filthy, with plaster bits on floor and beds. Beds had NO blankets, tub had pubic hairs on walls. Rug was filthy and sticky, did not look like had been vacuumed in months.
Stayed 1 night in Sep 2023

2/10 Terrible

David, Spencer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been to such a dirty and disgusting hotel in my life. Discarded toilets left out on the porches, construction debris everywhere, my room’s floor was wet and the furniture rusty and so severely stained it couldn’t be used. I woke up to bugs crawling across the refrigerator. I will never stay in the quality and again. I’ve used Expedia for years, but can’t imagine why they would lose this property. I might need to move on to another booking company.
Stayed 1 night in Sep 2023

2/10 Terrible

Gordon

Disliked: Cleanliness, amenities
The property was under mass construction inside and out. Trash everywhere! My room was old, dirty and smelly, with roaches! No remote for TV-one channel! I didn't even take a shower in the morning! I just wanted to get out of there as quickly as possible!! I have never stayed in a worse place, and I am requesting a refund!!!
Stayed 1 night in Aug 2023

2/10 Terrible

Kyla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!
We stopped for the night on a long road trip. Upon check in the receptionist apologized for an issue occurring with a guest that involved police. The rooms were absolutely disgusting, smelled and the floor was even wet in one. The hotel is “under construction” and the “workers” are absolutely disgusting verbally terrorizing female guests. All I asked of the front desk was needing a clean, dry and safe place to let my 2 very young children sleep for the night. This was the exact opposite. Words do not do this place justice. We checked the bed for bugs before sleeping for the night and found an extremely large cockroach in the bed. That was it for me. I grabbed my kids, ran for the front desk got my money back and left. Save yourself the trouble and drive across the street to a much nicer hotel
Stayed 1 night in Aug 2023
Response from Brittany on Oct 1, 2023
I would like to apologize for any issues that may have occurred while staying here. We are striving to make this a better hotel and do wish that you give us another chance in the future. We are in the process of remodeling and will have everything redone to all rooms.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place.
Room smelt like mold, the ceiling was falling apart, cockroaches all over the place and the maids knock on the door all morning long from 7am to check out. The only thing good was checking in and out.
Stayed 1 night in Aug 2023
Response from Brittany on Oct 1, 2023
Are deepest apologizes on your bad experience that you had at are location. We are striving to make this a better hotel and do apologize for any inconvenience that you made had encountered while staying.

2/10 Terrible

Sady

Stayed 1 night in Aug 2023

2/10 Terrible

Abdulrahman

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room has no lights, dirty, bad smells, bugs in the room, disconnected fire alarm. Too many bad things to report. The only positive was the front disc employee who was nice but helpless
Stayed 1 night in Jul 2023

2/10 Terrible

THOMAS

Disliked: Cleanliness, property conditions & facilities
This property is under construction. The room was filthy, had mold, and run down. I felt unsafe so I left shortly after checking in. There were workers right outside my rooms door drinking beer. I would like a full refund as the hotel wasn’t safe and in horrible condition.
Stayed 1 night in Jul 2023

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They should not be renting room 106 to anybody. It was one of the worst rooms I have ever stayed in. Bugs, flies, filthy carpet, a smell so bad you had to cover your nose, and it looked like bloody toilet paper on the ceiling above the bed. There were also numerous brown spots on the ceiling that I was afraid to guess what it was.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on Mar 16, 2024
Dear Carol,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dunn. I was saddened to read that your stay fell short of your expectations due to insects that you’ve reported, spots in the ceiling and an odor in the room. This is utterly disappointing and not an experience our guests usually have with us. should be. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Brittany

Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on Mar 16, 2024
Hello Brittany,I sincerely apologize that your stay at our Red Roof Inn Dunn didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Richard

Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on Mar 16, 2024
Hello Richard,Thank you for choosing to stay at our Red Roof Inn Dunn. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

CHARLES C

Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on Mar 16, 2024
Hello Charles,I sincerely apologize that your stay at our Red Roof Inn Dunn didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Victoria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You could tell this was used for prostitution just by walking into the check in desk. The room smelled so bad I got nauseous. Immediately checked for bed bugs but found gross stains instead. Could not stay the night, checked out right then and there and went across to the Hampton.
Stayed 1 night in May 2023