Deluxe Room, 2 Queen Beds, Non Smoking | Desk, free WiFi, bed sheets
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Reviews of Red Roof Inn & Suites Fayetteville - Fort Bragg

2 out of 5
Red Roof Inn & Suites Fayetteville - Fort Bragg
3136 Bordeaux Park Drive, Fayetteville, NC

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 111 out of 1002 reviews" "
Rating 2 - Terrible. 167 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Traveled with partner
Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from management on Apr 13, 2024
Thankyou for the kind review

2/10 Terrible

Sasha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was ok. The room had roaches. I did not stay there. Would not recommend.
Stayed 1 night in Apr 2024
Response from management on Apr 12, 2024
please let us know , which room you were assign to. We can't find you in the system ,Knowing the room that you were assigned to will help us correct the issues.

2/10 Terrible

TERESA

Liked: Property conditions & facilities
Disliked: Cleanliness
Check into my room and found dirty bathroom, ants and roaches, leaking refrigerator, lack of towels, trash on the floor and left over trash in the can in my room. I went back to the lobby to switch rooms only to find out the hotel was full and I was stuck with the room I was in. I was so disappointed because in the past I had nothing less than 5 star treatment from Red Roof Inn properties.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 25, 2024
Dear Teresa,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Fayetteville Fort Bragg. You've indicated that the refrigerator was leaking, the bathroom was unclean, trash on the floor and bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 20, 2024
Hi Corey,Thank you for sharing with us. The staff at our Red Roof Inn & Suites Fayetteville - Fort Bragg was pleased to read that you enjoyed your stay. It was also rewarding to read that we earned your 5/5 score.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well, I rarely write negative reviews but the truth needs to be told. Horrible dingy place. We thought 4 story building away from I-95 but … Smelled like in Amsterdam, shady characters, keys didn’t work, fire alarm was beeping, loud music till 1-2 am (my wife said don’t call and complain, the reception guy won’t do anything). 4 police cars in the morning..Stay away from Fayetteville NC
Stayed 1 night in Mar 2024
Response from Sam on Mar 18, 2024
So sorry for the issues

10/10 Excellent

Pierre, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old spring mattress and very noisy but managed to get a few hours of sleep.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 13, 2024
Dear Pierre, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALBANY AIRPORT. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Joanne

Traveled with partner, Traveled with pets
All is ok
Stayed 2 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 12, 2024
Hello Joanne,Thank you for giving us a 4 out of 5 score on your review of our Red Roof Inn & Suites Fayetteville Fort Bragg. It’s encouraging to know that you were pleased with your stay. We hope you choose to stay with us again.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Dan

Disliked: Cleanliness, property conditions & facilities
Room smelled strongly of smoke, bathroom walls were dirty. It was a very mediocre experience.
Stayed 1 night in Mar 2024
Response from candi on Mar 8, 2024
please let me know which room you were in, so as we can correct the issue

10/10 Excellent

Satoya

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 8, 2024
Dear Satoya, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Antonia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in the hotel around 11p. However I did not go up to the room at that time because I was trying to be somewhere else by a certain time. I only got the room for the night to sleep and not drive home (an hour and 45 minutes away), drunk. When my friend and I got back to the hotel we went up to the room for the first time. The hallway smelled like cigarettes. The room was cold because the window had been left open, and we could not get the heat to turn on. So we go back downstairs and let the person at the front desk at the time know. She said she had to check the room herself before she could do anything. She came back 10-15 minutes later and stated she couldn’t do anything because she got the heat working. She also stated it was MY fault because I didn’t go up to the room when I checked in. I let her know it didn’t matter what time I checked in, the window should not have been open when I got there and the room should not have been cold! She tried to argue back and forth with me. I took the keys back from her and told her to have a good night a couple of times while she was trying to argue with me. We went up to the cold room and waited for it to warm. The next morning the room was warm but the bathroom was cold (not sure if the heat was working in there. We then headed out to leave to find the hallway smelling now like marijuana. The cleaning staff were friendly. But the experience of the room and the staff was terrible. I doubt I stay at a red roof again.
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 6, 2024
Dear Antonia,We are sorry to hear your recent experience at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 Terrible

Jasmine

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very uncomfortable place to sleep at roaches was everywhere around the room .. stains in couch ugh couldve been better but never again check in at 3:45am check out at 6am
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Dear Jasmine,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Jacqueline, WINDERMERE

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 12, 2024
Hello Jacqueline,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Terri-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, will recommend next time we are in town
Response from Adraine Rediresponse Specialist on Jan 12, 2024
Hello Terri-Ann,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 5/5 score following your stay. I am happy to read that you found our hotel to be nice and that you will visit our hotel the next time you are in the area. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Keith

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere. Nightclub next door loud music till 3am. Asked to have room changed to other side so i would not hear the music so much around 11pm, staff said they are full and no room available but they had a room on first floor cause i walked my dog at 10pm can see the room was not filled same room empty in morning so staff just doesnt care. Place is just awful, just terrible.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 19, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Keith. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the noise disturbance, along with the other highlighted issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Greg

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, roaches, and a crazed man screaming and raising his fists to the clear at 445 in the morning. Worst place I’ve stayed in quite some time.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 19, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Greg. I am sorry that your experience did not meet your expectations. You stated that the lack of hot water and the listed insects, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entered Hotel and was greeted with a bad smell in the Lobby. A large bug was crawling around the floor and it was just dirty everywhere. Our room was just as bad if not worse. There where stains in the sheets bedding toilet was dirty and it smelled of mold. They would also not refund our stay as we decided to leave and booked somewhere else.
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 8, 2023
Dear Joshua, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. Regarding the unpleasant smell, the unclean toilet and bedding and the insect you saw, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

2/10 Terrible

Robbie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in over the holidays. Saw roaches in the bathroom. The staff checked me into another room where they said it was just cleaned but had socks from the last guest and bugs along the window. I booked for 2 days but only stayed that night because I was tired from driving.
Response from Toni-Ann RediResponse Specialist on Feb 20, 2024
Dear Robbie,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville Fort Bragg. The issues that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Red Roof Management

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 5, 2023
Hello William,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

John E

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am usually pleased with Red Roof Inns, but this one exemplified the deterioration of standards in the hospitality business overall. Rust permeated the towel rack; the toilet was semi-inoperative (the lid had to be raised and the flapper unstuck); noise and loud music could be heard all night on the floors below me without any seeming attempt to stop it from the staff; small roaches and other strange insects shared my room; and the internet was slow and sporadic at best. I had an early morning checkout due to my flight and had requested a wake-up call which never came (there were no alarm clocks in the room). At checkout, I had requested an emailed receipt, which after a week has still not arrived - presumably because the desk clerk on duty was too busy talking to a friend and immediately disregarded my request.
Stayed 3 nights in Nov 2023
Response from MGM on Nov 23, 2023
HI John, We apologize for the issues that arose during your stay, and the unfortunate events. The hotel is treated by pest control twice a month. Once again we do apologize for the issues that took place during your stay

2/10 Terrible

Kandace

Disliked: Cleanliness, staff & service, property conditions & facilities
They had roaches and water bugs in the room and told me they had a pest problem but don’t tell guest unless they appear. Claim I could not get a refund but nothing that was signed had anything that said the first 20 minutes you are there you are stuck.
Stayed 1 night in Nov 2023
Response from sunny on Nov 20, 2023
I apologize about this, let me see what I can do for you. We were just treated yesterday and today for pest control.

4/10 Poor

Dexter

Stayed 2 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 17, 2023
Hello Dexter,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Fayetteville - Fort Bragg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn’t clean. There was cockroach all around the room even more on the bathroom. Staff was super nice.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 27, 2023
Dear Jesus,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG . I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 15, 2023
Dear Christopher, Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your feedback and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 11, 2023
Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. It’s great to see you enjoyed your stay, resulting in a 10/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Judy

Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 8, 2023
Dear Judy, We at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Krystal

Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Oct 6, 2023
Hello Krystal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Emily

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Oct 2, 2023
Hello Emily, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stopped here after a long day of driving with the hopes of a comfortable bed and breakfast before hitting the road again in the morning. The hotel was noisy, with lots of questionable people coming and going when we arrived. Room and beds was just adequate. They really should not say they include breakfast as there was horrible. No coffee ready, no mil or cream, just powder a a few sweetners, few pieces of bread and a toaster but no butter or jams and One banana . Definitely not worth stopping
Response from Devorine Red Roof Management on Sep 27, 2023
Hi David,Thank you for the feedback about your stay at our hotel. I am happy that the room and beds was just adequate. However, I was disheartened to read that you encountered noise disturbance and you were unsatisfied with the breakfast selection. Please accept our apologies for the impact this had on your travels. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn & Suites Fayetteville - Fort Bragg. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Damian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They went in my room stole my money while I was out having breakfast, the manager viewed the video saw who went in my room and claimed that the person don’t work there but , they had keys to the room they’re all thieves at this hotel ……. Stop asking me for reviews because am writing exactly what happened to us at this place and that’s what happened
Stayed 2 nights in Sep 2023
Response from Devorine Red Roof Management on Sep 27, 2023
Red Roof appreciates your honest feedback. The situation you described regarding the possible theft during your visit is truly regrettable. We are very sorry for your experience. Comments like these are taken seriously and I will be sharing your concern with the rest of the Red Roof team in an effort to have the matter addressed so no other gust has this same experience. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn & Suites Fayetteville - Fort Bragg. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Jalesia

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice people
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 27, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Jalesia. I am thrilled to hear that our staff was nice. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Sep 10, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff that checked me in and checked me out was pleasant and professional. The building and room however was TERRIBLE! First, there were roaches. (Was seen during the night going to the bathroom and turning in the light) The building smelled of marijuana and dirty body. The shower door fell off the track when opened to bathe and the stall was not clean with hair and debris all on the floor. The sheets and towels/wash clothes were stained and the comforter had multiple burn holes in it. The mattress was hard and lumpy and under the mattress was a shirt or something(we refused to touch it) The walls were thin and we were able to hear the other room’s activities throughout the night. Lastly, the AC in the room did not support the size of the room and it never fully cooled down making it uncomfortable. I wouldn’t use a forensic blue light in there if I were you. Two positives the water temperature and pressure was good. Never going there again!!!!
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Dear Jennifer,We are sorry to hear your recent experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle RediResponse Specialist

2/10 Terrible

Briana

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You would think that it being by the hospital it would be a decent hotel, but there’s bugs a lot of homeless people and lowlifes over there. Also, right next to a club. Bad area bad hotel will never see again. Service was great though.
Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Sep 2, 2023
Dear Briana,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Fayetteville - Fort Bragg. I am glad you found our service to be great. However, I was saddened to read that your stay fell short of your expectations due to the pest you reported, the people you found loitering around the property and all the other concerns highlighted. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Abraham M

Business traveler
I did not go to the inside of the room because I did not feel safe at the hotel. They were people hanging out in the parking lot with their lights on and women getting in and out of cars and I just did not feel safe. I will never go back to that hotel again.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Sep 1, 2023
Dear Abraham,We are sorry to hear your recent experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

10/10 Excellent

Corey

Stayed 1 night in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Thank you for taking a moment to leave a review, Corey. Myself and the staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Esther

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of loitering outside in the parking lot. Did not feel safe. Hotel in terrible condition. Mold on blankets. Extremely drunk Person continuously banging on door across from our room. We showered and left in less than 30 minutes.
Stayed 1 night in Jun 2023
Response from sam on Aug 14, 2023
sorry for your issues, please can you let us know you name and the room you stayed in so we can correct this issues

2/10 Terrible

william

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy people screaming and fighting in the halls. The TV was falling off the wall and the screen was distorted. Would not recommend staying here.
Stayed 3 nights in Aug 2023
Response from sam on Aug 11, 2023
sorry for the issues, please let us know which room it was so we can take care of the issues.

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is shabby. Receptionist was friendly and welcoming. Room was decent, fairly clean. Severely dissatisfied when I turned on light at night to go to bathroom—little tiny roaches everywhere. Don’t stay here if you don’t want to possibly take critters home!
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 5, 2023
Dear Barbara,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. We are grateful to know that the receptionist was friendly and welcoming, I was saddened to read that your stay fell short of your expectations due to the insects you reported and the condition of the building. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Sincerely,DannielleRed Roof Management

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 5, 2023
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on Aug 3, 2023
Hello Jake,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Fayetteville – Fort Bragg. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Lourdes, TAMARAC

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music in the parking lot at 1am. People hanging out in the parking lot at 1am. Staff unwelcoming. Facility in poor condition: needs a paint job, ripped curtains, empty pool with no safety measures for kids not to play in, roaches, bathroom with mildew on shower head, complimentary breakfast was a joke, the room was not safe since the lock was broken. I woke up to cigarette smoke.
Stayed 1 night in Jul 2023
Response from sam on Aug 14, 2023
so sorry for the issues you had.

8/10 Good

James

Stayed 2 nights in Jul 2023
Response from Linton Rediresponse Specialist on Aug 1, 2023
Dear James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Fayetteville – Fort Bragg and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 31, 2023
Thank you for taking a moment to leave a review, Paul. Myself and the staff at the Red Roof Inn & Suites Fayetteville – Fort Bragg were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 31, 2023
Hello Derrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGGand I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Hotel Stay
Hotel needs helpful workers and better process. Was advised owner/ manager was gone for the day and certain things couldn’t be completed …
Stayed 1 night in Jul 2023
Response from Management on Jul 28, 2023
Sorry to hear that , yes the manager was gone for the day ,

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service
Horrible
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 30, 2023
Thank you for taking a moment to leave a review, Angel. Myself and the staff at the Red Roof Inn & Suites Fayetteville – Fort Bragg were disappointed to see your 1/5 score following your stay. You stated that your stay was horrible, which was saddening to read. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Brooke A

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was filthy and had roaches
Stayed 2 nights in Jul 2023
Response from sam on Jul 23, 2023
sorry you had this issue, we do our best to keep the hotel clean and safe.we also have pest control treat the hotel bi-weekly for and pest

10/10 Excellent

Sara

Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 16, 2023
Thank you for taking a moment to leave a review, Sara. Myself and the staff at the Red Roof Inn & Suites Fayetteville – Fort Bragg appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach climbed on my leg. Then several roaches in the bathroom have video. Owners refused to give refund. This was the most horrible hotel that I've ever stayed in my entire life. I would not wish anyone to stay there. It's horrible it need to be burnt down.
Stayed 1 night in Jun 2023
Response from sam on Jun 21, 2023
thank you for you kind review,

8/10 Good

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sunny General Manager on Jun 22, 2023
Thank you for your kind review , we look forward to seeing you again soon