Above and Beyond Customer Service
Posted Nov 1, 2015 on Hotels
I stayed last month, and just stayed again a few days ago. Very satisfactory hotel. Nothing fancy, but clean, comfortable, and safe. Best of all, I got 110% excellent customer service, above and beyond. Two things: This trip, when I went to take a shower the water was hot and would not adjust. I called the front desk and told them I needed to get a shower and could not wait for a repair. Within SECONDS they sent a maid to my room with a key to the room next door so I could take a shower immediately. Awesome! The night before I had called to ask if they had any conditioner, and they did not; but they actually sent someone to the hotel next door and brought me - less than ten minutes later - several little bottles of conditioner. WOW. Now, THAT is service! They really went the extra mile, and that is rare these days. I will be back.