BBQ/picnic area

Reviews of TownePlace Suites Fayetteville Cross Creek

2.5 out of 5
TownePlace Suites Fayetteville Cross Creek
1464 Skibo Road, Fayetteville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 126 out of 208 reviews" "
Rating 8 - Good. 49 out of 208 reviews" "
Rating 6 - Okay. 18 out of 208 reviews" "
Rating 4 - Poor. 11 out of 208 reviews" "
Rating 2 - Terrible. 4 out of 208 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Stayed 2 nights in Dec 2023
Response from Mary Kathryn on Dec 27, 2023
We really appreciate the five-star post-stay guest review, Karen. Happy Holidays!

8/10 Good

Ilhwa

Stayed 2 nights in Dec 2023
Response from Mary Kathryn on Dec 27, 2023
Ilhwa,Thank you for taking the time to leave a guest review. We here at TownePlace Cross Creek appreciate it!!Take care! And have a great day.

10/10 Excellent

Mary Ellen

Stayed 1 night in Dec 2023
Response from Mary Kathryn on Dec 21, 2023
Thank you for choosing TownePlace Suites Fayetteville Cross Creek, Mary Ellen! We look forward to hopefully hosting you again in the future!

10/10 Excellent

Brad

Stayed 1 night in Dec 2023
Response from Mary Kathryn on Dec 21, 2023
Hey Brad! We appreciate the five-star review! Thank you for choosing TownePlace Suites Fayetteville Cross Creek. Happy Holidays from our team to you! Take care.

8/10 Good

ONIKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mary Kathryn on Dec 15, 2023
Thanks for choosing TownePlace Fayetteville, Oniki! We appreciate the rating!!

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2023
Response from Mary Kathryn on Dec 15, 2023
We are thrilled to see that you had a five-star stay here at TownePlace Fayetteville, Jessica! Thank you for taking the time to leave a review!

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on Oct 17, 2023
Maurice,Thank you for taking the time to leave us with a post-stay review.

8/10 Good

Tina

Stayed 2 nights in Sep 2023
Response from Leslie Ann on Sep 11, 2023
Tina, thank you for leaving such a great review about your stay with us! We look forward to serving you again in the future!

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 1, 2023
James, thank you for taking the time to leave us a review about your stay with us!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Allie on Jul 10, 2023
Thank you for your review of TownePlace Suites Fayetteville Cross Creek, Karen!

8/10 Good

CLOVIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Allie on Jun 22, 2023
Thank you for your review of TownePlace Suites Fayetteville Cross Creek!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
the area and the space are great!
Stayed 1 night in Jun 2023
Response from Candi-AGM on Jun 17, 2023
Andrew, Thank you for taking the time to let us know about your recent stay with us. We appreciete your feedback and hope to welcome you back again, soon.

2/10 Terrible

Mckinley

Liked: Staff & service
Disliked: Property conditions & facilities
The staff
Stayed 2 nights in Jun 2023
Response from AGM on Jun 17, 2023
Mckinley, Thank you for taking the to let us know about your recent stay with us. "The Staff" isn't enough information for me to respond to regarding your review. I would most definitely need more information regarding "the staff' in order to continue to provide the best customer service possible.

8/10 Good

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service
The property was overall good. The drawers kept opening on there own. Also, the door required entirely to much force to open and close.
Stayed 1 night in Jun 2023
Response from AGM on Jun 8, 2023
Walter, Thank you for taking the time to let us know about your recent stay with us. We truly appreciate your feedback. We thank you for choosing us for your hotel accommodations and we hope to welcome you again, soon.

8/10 Good

Demetrice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Allie on Jun 9, 2023
Thank you for your review of TownePlace Suites Fayetteville Cross Creek, Demetrice!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023
Response from Asst General Manager on May 1, 2023
Jennifer, Thank you for taking the time to let us know about your stay while visiting us at the TownePlace Suites Fayetteville Cross Creek. We truly appreciate your feedback and hope to welcome you back again, soon.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, helpful and friendly. Stop by to say Hi to my son who is currently serving our country and spend few nights at this facility. No problem with traffic and location is very convenient
Stayed 1 night in Apr 2023
Response from Allie on Apr 14, 2023
Thank you for taking the time to share your positive experience with us, Cynthia. We are thrilled to hear that you found our staff to be great, helpful and friendly during your stay at TownePlace Suites Fayetteville Cross Creek. It's also great to know that our location was convenient for you and that you didn't have any issues with traffic. We hope to welcome you back soon!

8/10 Good

Charlette

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. I brought my miniature schnauzer because it was pet friendly. The smell and the cleanliness was awesome.
Stayed 1 night in Mar 2023
Response from Allie on Mar 22, 2023
Dear Charlette,Thank you for taking the time to share your wonderful feedback regarding your recent stay at TownePlace Suites Fayetteville Cross Creek. We are thrilled to hear that you found our property to be very clean and that your miniature schnauzer enjoyed our pet-friendly accommodations. We are also glad to hear that you found our hotel to be odor-free and well-maintained.Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you and your furry friend back to Fayetteville Cross Creek soon.

10/10 Excellent

Pamela

Stayed 1 night in Mar 2023
Response from Candid C. on Mar 8, 2023
Thank you for taking the time to let us know about your experience while staying at the TownePlace Suites Fayetteville Cross Creek. We truly appreciate your feedback and hope to welcome you back, soon.

4/10 Poor

Linda

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I was not informed that there was a pet fee of $75.
Stayed 1 night in Jan 2023
Response from Dawn Hall on Jan 16, 2023
Good afternoon,Thank you for taking the time to share your comments. I would like to apologize that you were not aware of the pet fee. I do see that you booked through a third party, but I cannot see if that was online or with an agent. We do have the pet fee information on our website so that our guests can be aware prior to arrival so there are no surprises. Again, I apologize for any inconvenience this may have caused. Please feel free to contact us anytime you make a reservation, and we are happy to go over any details you may need to know.

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Dec 2022
Response from Allie on Jan 6, 2023
We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Fayetteville Cross Creek.

8/10 Good

Troy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Cynthia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right in the center between Sams club, Walmart, Cracker Barrel, and Logan’s Dekota my FD agent was welcoming and friendly, knowledgeable and assisted my family after a 12 hrs drive from Florida. Thank you to all!
Stayed 2 nights in Aug 2022
Response from Allie on Oct 13, 2022
Hi Cynthia! We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Fayetteville.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, courteous, and customer-oriented but the representatives who checked me out on Saturday, 6 August were exceptional!
Stayed 1 night in Aug 2022
Response from AGM on Aug 15, 2022
Thank you for the awesome review. We truly appreciate your feedback and hope to have you again, if your travels bring you back to the area.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Allie on Aug 24, 2022
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 1 night in Jul 2022
Response from Allie on Aug 24, 2022
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Asa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Allie on Aug 24, 2022
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 day without no housekeeper coming by to ask if I needed the room to be cleaned. Apart from that the hotel was pleasing.
Stayed 3 nights in Jun 2022
Response from AGM on Jul 30, 2022
We are an extended stay property and only do service every 7 days, unless the guest personally request otherwise. I apologize that this may not have been explained to you upon check-in.

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Allie on Aug 24, 2022
Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Overpriced and breakfast was mediocre
Stayed 1 night in Apr 2022
Response from Erin on Apr 25, 2022
Hi Jeffrey - We apologize for falling short of your expectations. We appreciate you taking the time to leave us feedback. Hopefully we can have the chance to provide you with a 5 star stay the next time you are in town.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Erin on Apr 25, 2022
Hi Kim - We appreciate you rating TownePlace Suites Fayetteville Cross Creek! We are happy to see that we provided you with a ten star stay while you were in town. We look forward to accommodating you again the next time travel brings you to our area.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from AGM on Jan 4, 2022
Thank you for taking the time to take our survey. We really appreciate the feedback . We hope to see you again, if your travels bring you back this way.

8/10 Good

Arlisha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located next to Sams and Walmart. You can walk to several food locations in the same parking lot. Very convenient to everything you could need and want. Dislike: exercise room was only one elliptical machine and nothing else and the pool was closed.
Stayed 4 nights in Dec 2021
Response from AGM on Dec 30, 2021
Thank you for taking the time to tell us about your stay at the Townplace Suites Fayetteville Cross Creek. We truly appreciate your feedback.

10/10 Excellent

Priscilla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2021
Response from AGM on Dec 13, 2021
Thank you for staying with us at the Townplace Suites Fayetteville Cross Creek. We really appreciate you taking the time to let us know about your stay. We look forward to seeing you on your next trip in town.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder stay
This was an excellent hotel overall. The room also had a separate living room to watch television. Plus a complete kitchen, and I mean complete, refrigerator, oven with stove top, dishwasher, microwave. Everything was sanitized and mask are required. My only regret is we couldn't stay longer.
Stayed 1 night in Dec 2021
Response from AGM on Dec 13, 2021
Thank you for staying at the Townplace Suites Fayetteville Cross Creek. We really appreciate you taking the time to let us know about your stay. We're glad you enjoyed your stay with us and hope to see you on your next trip to town.

4/10 Poor

amy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Slapped on a non refundable $75 pet fee upon walking in after res was made a week prior. NOT listed in the reservation link. Roaches in the room dead and alive Clean dishes left in dishwasher not put away. Tub barely drained creating inches of water and creatng a slip hazard. Mentioned it to the desk upon leaving... "oh sorry about that." VERY disappointed and expect WAY more from Marriott. Def wont be back.
Stayed 1 night in Nov 2021
Response from AGM on Nov 22, 2021
Thank you for your feedback. The $75 nonrefundable fee is charged no matter when the reservation is made and is charged upon arrival. The dishes are left in the dishwasher for sanitation purposes and guest are told that at checkin.

10/10 Excellent

Kristin

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was clean and pet friendly, restaurants in walking distance, had walking path nearby.
Stayed 1 night in Aug 2021
Response from AGM on Aug 28, 2021
Kristin, Thank you for staying with us at the Townplace Suites in Fayetteville. We love that you enjoyed your stay. Thank you for the great review. We hope that you will keep our property in mind for your your future travel needs. Candid Cross- Assistant General Manager

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and nice
Great! Customer service was great, beds comfy, location good and clean room. The only little thing that I have to add is that there were 2 baby roaches that I saw in the bathroom, so maybe some pest control would be great. I did check the beds and the rest of the room and did not see anything else.
Stayed 1 night in Aug 2021
Response from AGM on Aug 31, 2021
Thank you Martin, for your review. We definitely appreciate you choosing the TownPlace Suites for you lodging needs. We're glad you enjoyed your stay. We will make sure to look into the pest control issue and spray accordingly. Again, Thank you for staying with us.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Property more worn than expected. Caulk coming out in bath. Loose faucet on sink. Door pass switches on outside doors not working. Pool closed but not listed on website as closed.
Stayed 2 nights in Jul 2021

10/10 Excellent

Kendra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly staff and clean suites.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here before, love the place and the staff are always friendly
Stayed 5 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
From the outside this looks like a new building. On the inside this building is dated our room was a double queen with a bathtub. The top of the refrigerator hadn’t been dusted in quite some time, the fire alarm device was hanging out of the ceiling, the tv stand was not level and had the shims still sitting visible at the bottom. The grab and go breakfast in the morning was a frozen bagel and a hard boiled egg I get it because of COVID but the bagel was still frozen and the egg was wrapped in clear plastic wrap peeled already.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I was dissatisfied with the fact that I booked 2 rooms for my family and we were down the hall from eachother and not next door as expected. As I am always appreciative of pet friendly hotels this one did not meet expectations. Aside from the drawers that kept opening as we walked by them, all of the handles were rusty. The room was “clean” bed was comfortable. Shower was found to have hairs on the wall. I also found 2 cockroaches which was when we ran out in the morning. In addition, if you think this is close to 95 it is NOT. way off the beaten trail in a not so good neighborhood.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience staying at this Marriott was great. The staff was nice and friendly, the room was clean and neat.
Stayed 1 night in Mar 2021
Response from Dawn H. on Mar 16, 2021
Thank you so much for your feedback! We appreciate you taking the time to share, and thank you for choosing the TownePlace Suites in Fayetteville.

6/10 Okay

Leonard

Business traveler
Disliked: Room comfort
I will never stay on the first floor ever again @ this hotel... Noise and loud all day!!
Stayed 1 night in Feb 2021
Response from Dawn H. on Mar 16, 2021
I am so sorry for the noise during your visit. Thank you for sharing your feedback. I understand that being on the first floor with the entrance doors can be a bit noisy when we are busy. Please feel free to reach out to us directly the next time you book so we can do our best to get you on a higher floor. Thank you again for sharing your feedback and thank you for choosing TownePlace Suites.

4/10 Poor

Russell

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room wasn’t clean, floors were very dirty. A bit outdated. For the money, I would not stay here again.
Stayed 1 night in Feb 2021

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2020 silver lining
Social distancing Christmas family trip. Next best thing to being at home. Great location, pet-friendly, and take-out within walking distance. Excellent choice.
Stayed 3 nights in Dec 2020
Response from Dawn Hall on Feb 6, 2021
Thank you so much for taking the time to share your recent experience! I am not sure why I am just now getting this but I am so happy to hear you had such a pleasant experience. We hope to see you again! Sincerely, Dawn Hall

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great customer service. We extended our stay, pricing was a bit high.
Stayed 5 nights in Nov 2020

10/10 Excellent

joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020