Ratings based on 554 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kennewick, WA

Central Location

Posted Aug 21, 2017
Was clean, safe and central location to go to concert in Auburn, shop at Westfield mall in Tukwila, then go to Seattle downtown.
Comment from Hotel Management
Aug 22, 2017 by Jessica Christensen, Hotel Management
Hello Ayesha, Thank you for your review! It was great to hear that the location worked out well for you. We hope that you had a great time at your concert! Come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Federal way,wa

Good location

Posted Aug 17, 2017
Pros: Good location
Cons: Staff communication one to another!
Location: Location- Federal Way Things to do- Shopping!
Couldn't tell you about my experience much because I booked the room for the family. No complaints!
Comment from Hotel Management
Aug 18, 2017 by Jessica Christensen, Hotel Management
Hello Pat, Thank you for your review! We hope that your family had a great vacation. Please come back and see us again when you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Simi Valley, CA

6 night stay

Posted Aug 5, 2017
Pros: Quiet, clean with fridge & microwave. It had a pool, but unfortunately we did not have time to use it this time.
Location: Shopping, eateries, movie theater and Wild Waves close by.
Liked that we did not have maid service every day, but when we needed it. Quiet for the most part after 10 pm. Breakfasts choices were varied. Liked that we could use the side entrance. We had everything we needed & plenty of eateries and shopping nearby. Close to Wild Waves.
Comment from Hotel Management
Aug 8, 2017 by Jessica Christensen, Hotel Management
Hello Beverly, Thank you for taking the time to tell us about your stay. We are thrilled to hear that you enjoyed your stay with us. We hope that you come back and visit us again soon and maybe you can use the pool the next time you are here!
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, WI

Nice hotel close to the Sea-Tac airport.

Posted Aug 5, 2017
Our family appreciated having this hotel close to the airport for our return home after our wonderful vacation in the Pacific Northwest.
Comment from Hotel Management
Aug 8, 2017 by Jessica Christensen, Hotel Management
Dear Jim, Thank you for your review. We are pleased to hear that you had a great vacation and our hotel location worked out well for you and your family. We hope that you and the family come back and visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Fantastic. Well managed and clean. No issues whatsoever with our 8 day stay.
Comment from Hotel Management
Aug 8, 2017 by Jessica Christensen, Hotel Management
Dear Guest, Thank you for your fantastic review! We hope that you will come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in central Federal Way

Posted Jul 25, 2017
The hotel was in good shape, seemed pretty new. Rooms were clean, breakfast had a lot of choices and was always stocked. Only complaint was that the room was very small. Not much space to walk in between beds. Fine for one person but was crowded with two.
Comment from Hotel Management
Jul 27, 2017 by Jessica Christensen, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed breakfast while you were here with us. We hope that you will come back and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami florida visiting seattle

Nice Hotel

Posted Jul 23, 2017
Hotel was fine, it's just one night there was no hot water to take shower but overall it was fine
Comment from Hotel Management
Jul 27, 2017 by Jessica Christensen, Hotel Management
Thank you for taking the time to tell us about your stay. We apologize that you did not have hot water. We always want you to contact the front desk if there is ever an issue with the room so we can have the issue fixed immediately. We hope that you will come back and stay with us in the future.
3 out of 5
by A verified traveler from Tucson,AZ

Hotel dated, needs refurbished

Posted Jul 20, 2017
Hotel was adequate. Room was old and dated looking. Air conditioner very loud, hardly any plug ins. Staff were all professional and helpful. Breakfast was not great, stale pastries
Comment from Hotel Management
Jul 22, 2017 by Jessica Christensen, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay. We apologize that you did not enjoy your stay with us. We want everyone to have an exceptonal stay with us and I will pass along your comments to the appropriate departments. I hope that you will come back and give us another chance in the future.
3 out of 5
by A verified traveler from Spokane, WA

Rigid staff, unclean tub, otherwise not bad.

Posted Jul 14, 2017
Found some hair in our tub. The pool water and steam hurt our eyes and was not enjoyable. They were pretty loaded up on chemicals. I guess that's better than diseases. Called at 12am and asked for a late check out. They said it's too early to schedule that, call back later. Called at 10 after sleeping. They said they only allow 10 late check-out and they were all used up. Not sure when the sweet spot is but I guess you have to call at just the right time. A little odd. Otherwise, area was safe, staff was friendly if a bit rigid. Not bad overall. Room was not really worth the price though. Probably wouldn't go back again and wouldn't recommend.
Comment from Hotel Management
Jul 18, 2017 by Jessica Christensen, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay. I want to apologize that we did not exceed your expectations. We want every guest to have a outstanding stay with us. We will pass along all of your comments to the right departments to make sure that these issues do not happen again. We hope that you will give us another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Pros: It was close to where we needed to be.
Had a great stay. Breakfast was awesome. The room was very nice and very clean. Nice area. Close to shopping and restaurants. Ate dinner at the Ram restaurant down the street and it was delicious.
Comment from Hotel Management
Jul 12, 2017 by Jessica Christensen, Hotel Management
Dear Guest, Thank you for your wonderful review. It is great to hear that our location worked out well for you! We are also pleased to hear that you enjoyed our breakfast. We hope that you will come back and stay with us again soon.