Ratings based on 784 Verified Reviews

3.2 out of 5
50% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from MV

Nice hotel

Posted Feb 20, 2018
Pros: Waterslides for kids
Cons: Noise level
Location: Tacoma Dome is about 7-10 minutes from here depending on traffic
Nice hotel, pool is excellent. Very clean, breakfast was awesome. :)
3 out of 5
by A verified traveler

Dirty

Posted Feb 12, 2018
Hotel halls were dirty and cluttered but front desk was still helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Friendly staff and cozy hotel

Posted Feb 12, 2018
The check in was pleasant and fast, the building is older and in a busy area, but the rooms are modern and quiet. It was a bit of a surprise that Red Lion Federal Way was much better than expected. Nice cozy rooms.
2 out of 5
by A verified traveler from snohomish

Nice hotel except it's location and policies

Posted Jan 27, 2018
The hotel was nice and appearance and the rooms were comfortable and has a very cool slide system at the pool except there are limited hours on when you can use the slides as a result our family is now going to be unable to use the slides which is the primary reason we chose this hotel also the hotel is situated along State Route 18 and I-5 at one of the busiest intersections so you get to hear big trucks and modified exhaust all night long along with the Drone of the highway finally our room is located next to the front desk and they're storeroom so around 3 a.m. they started banging around in their store room for an hour waking my entire family up for me personally I wasn't able to return to sleep I don't think I'll ever stay here again and I recommend you don't either unless you like road noise and Limited hours on the slides.
Comment from Hotel Management
Jan 31, 2018 by Angela Saucedo, Hotel Management
Dear Dee, I am very sorry to hear that our hotel fell far below your expectations. We strive to exceed our guests expectations and your comments will assist us in this most important goal. We hope to have the opportunity to wow you the next time you are in the Federal way area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, Alaska

Good Value

Posted Jan 24, 2018
The room was small but clean and modern. The only negative was the noise coming from the hallways caused by loud closing doors and children running in and out unsupervised. Overall this hotel is a very good value at the price I paid.
Comment from Hotel Management
Jan 25, 2018 by Manager, Hotel Management
Dear David, Thank you for your feedback in regard to your stay here at Red lion Federal Way. We are constantly updating our environment to keep things fresh and up to date. We hope that you give us the opportunity to serve you the next time that you visit Federal Way.
2 out of 5
by A verified traveler from Federal Way, WA

Noisy

Posted Jan 21, 2018
Lots of kids making noise till 11:30 at night and staff didn’t seem to care. Noise started lol over at 6 am. Front desk was unfriendly. We were put in a room few feet from the front desk after telling the agent that we drove all day and just needed to rest. Very disappointed.
Comment from Hotel Management
Jan 25, 2018 by Manager, Hotel Management
We are so very sorry that we did not meet your expectations during your stay with us. Our ultimate goal is to exceed our guests expectation and we fell short of this very important goal. We are taking the necessary steps to ensure your experience is not repeated but learned from. We hope to have the opportunity to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel/Great Staff/Lovely pool

Posted Jan 19, 2018
Overall we had a great stay and enjoyed our night there. Only issue was/is a billing issue. I gave the front desk my card twice. And received a bill receipt when I checked out. However the money has yet to be taken out of my account. So I’m a tad concerned. Other than that, stay was great.
Comment from Hotel Management
Feb 1, 2018 by Angela Saucedo, Hotel Management
Dear valuable guest, We appreciate you for taking the time to write your feedback. We are happy to hear that you have had a positive experience, please give us a call if you have any questions about your bill, We look forward to seeing again.
3 out of 5
by A verified traveler

Posted Jan 8, 2018
Ok for price. Good if catching a quick. If hrs sleep while traveling.
Comment from Hotel Management
Feb 6, 2018 by Manager, Hotel Management
Dear guest, Thank you for taking the time to review your latest stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Great time. Will definitely stay again in the future.
Comment from Hotel Management
Feb 1, 2018 by Angela Saucedo, Hotel Management
Dear guest, Thank you for your feedback. We appreciate your business and are happy that you enjoyed your stay with us. Looking forward to seeing you soon
1 out of 5
by A verified traveler from federal way wa

Posted Dec 29, 2017
Horrible experience with expedia and this hotel when I got to the hotel I asked if they had 2 beds available lady said no then went on checking me in I asked if the had rollout beds for one on my kids she said no I asked if I could upgrade to a king size bed she said for 30$ more called expedia because online the difference between a king and a queen was 2$ expedia said there was nothing they could do the room is incredible small and then the kids wanted to go swimming and I couldn't even go with them unless i paid an additional 10$ for an extra pool pass absolutely stupid