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Reviews of SureStay Plus by Best Western Fenton

2.5 out of 5
SureStay Plus by Best Western Fenton
1680 Fenton Business Park Ct, Fenton, MO

Reviews

7.6

Good

Rating 10 - Excellent. 266 out of 761 reviews" "
Rating 8 - Good. 244 out of 761 reviews" "
Rating 6 - Okay. 112 out of 761 reviews" "
Rating 4 - Poor. 79 out of 761 reviews" "
Rating 2 - Terrible. 60 out of 761 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE: Booked through Expedia in January 2024 but property also charged the mandatory card on file for a night’s stay as well. Spoke to a manager after seeing the charge and they refunded it only to again charge it weeks later. Also construction was going on during stay which was very inconvenient and the property was not clean. Complimentary breakfast was run by the construction workers who were working on the property instead of hotel staff.
Response from Hiral, GM on Apr 10, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Was in the process of getting renovated so wasn't perfect. But the staff was incredibly helpful and really cared
Stayed 2 nights in Apr 2024
Response from Hiral, GM on Apr 10, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

10/10 Excellent

James J

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, friendly staff
Stayed 1 night in Apr 2024
Response from Hiral, GM on Apr 8, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO

8/10 Good

Gennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loud neighbors. I did reccomend this hotel to my daughter and son-in-law and they had one bad experience after another on the day I checked out. They paid twice what I paid and had so many negative things happen. Their names are Sarah & Cole Worley. I think they deserve a refund.
Stayed 1 night in Apr 2024
Response from Hiral, GM on Apr 8, 2024
Dear Guest,Thank you for the feedback regarding your stay! We apologize for the loud noise from your neighbor. We have forwarded your comments to our operations manager for review. I am sorry your daughter paid higher rates, room rates vary based on type of room you book. Our rates may be lower during weekdays however weekend rates vary based on demand.We hope to see you again upon your return to the area!Hiral,GM, SureStay, Fenton MO

6/10 Okay

Theron, Stella

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Construction in process, lack of parking, mattresses were very hard. Breakfast was spotty with offerings, attendant was not very attentive to the items that were out. Toilet ran unless the handle was jiggled. Shower was nice, water was as hot as I wanted it to be. Fridge and micro were nice to have and worked.
Stayed 2 nights in Apr 2024
Response from Hiral, GM on Apr 8, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hiral, GM on Apr 9, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, SureStay, Fenton MO

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While waiting to check-in in a line 4 deep, two guests came to desk to ask for replacement comforters because room comforters were dirty. They were not in the same room as one was behind me in line and approached the counter with the same request. Room was dirty. No soap by sink. Plastic cup in the trash. No remote for tv. Was a horrible experience and I am really disappointed and upset that I paid extra for a brand of hotel that I thought would be decent.
Stayed 1 night in Apr 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 Terrible

Jarrod

Traveled with family
Disliked: Amenities
I called ahead to make sure their indoor pool was open I was told yes but upon checking in was told the pool is closed for renovations. We drove and extra 15 miles out of our way, paid over $50 more to stay in a hotel with a pool with our 2 kids just to be lied to and no use of a pool! My kids are upset to say the least!
Stayed 1 night in Apr 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral, SureStay, Fenton MO

8/10 Good

Gerry

Traveled with family
Liked: Cleanliness
The property is a nice property and has nice suites. during our visit It look like the hotel was in the process of renovation and upgrades. There where a few issue we had during our visit. The furniture in the suite needed to be replace, the tv stand dresser drawer keep sliding open, the drain out in the bathtube was slow draining. But the suite was nice, spacious and clean. The attendants were very nices.
Stayed 2 nights in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

6/10 Okay

Kacy

Traveled with partner
Liked: Cleanliness, amenities
Some staff (guy) was minding the counter but was focused on the conversation on the phone in some language loudly. Did not have latitude to engage the customer. This was my first time not being able to understand the experience of all the times I stayed here. This was the first time I felt worried for safety of my car. A guest was sitting outside having gotten a discounted room and was asking to use the phones of other guests. I utilized this place because it's close to my family but now I am thinking of other options .
Stayed 2 nights in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest, We would like to thank you for taking the time to complete our online survey. I am so sorry you did not feel safe at our property. Safety of our Guest is our top priority and please rest assure we are taking appropriate measures to ensure our guest stay safe at our hotel.Thank you for giving us the opportunity to serve you.Kind regards, HiralGM,SureStay, Fenton MO

2/10 Terrible

Brittany

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
When I arrived I had to wait 15 minutes or longer to get my room key! I was exhausted and there was no one at the desk! Once i got a room I was so tired I went right to sleep, when waking up to shower it was not clean, the toilets are not clean, hair in the bathroom that wasn't mine, what looks to be blood on the wall by the sink. Very unclean and uncomfortable.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the SureStay, Fenton MO your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless; which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Hiral,GM, SureStay, Fenton MO

4/10 Poor

cherish, pinckneyville

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was in the middle of renovations during my stay, hotel staff was hard to communicate with, room was clean.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even though being remodeled, room was still very nice and quiet for the price.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with almost direct access to 44 hwy, staff is always nice and attentive to any questions or concerns
Stayed 2 nights in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The maid was pretty and nice.. was ganna say something to her but I backed out because I got scared. Everything thing was great here no issues ... 5 out of 5 stars. I was thinking maybe they should put some 85 inch flat screens in here and some memory foam mattresses...
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Poor

Bridgett

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty. The TV didnt work. The front counter attendant was rude. This was over priced.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are sorry the TV did not work in your room. We are currently in a process of renovating our hotel to make your experience better near future.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Kenneth, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of remodeling supplies piled in the hallway. Other than that it was fine.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. We are very sorry about the construction going on at our hotel. We are trying to make your experience the greatest by remodeling our hotel. Thank you for giving us the opportunity to serve you and we hope you will choose to stay with us near future.Kind regards, HiralGM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great expirence
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms
Stayed 2 nights in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is always quick and easy, staff is AMAZING, rooms are spotless! Great hotel choice and it’s right off of 44.
Stayed 1 night in Mar 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Poor

Julianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

4/10 Poor

Corina

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and making sure everything was taken care of that I needed from trying to figure out how to operate the television to switching rooms if everything wasn’t the way I needed it to be.
Stayed 1 night in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

Leigh A, Lansing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly. Breakfast was good. Would like a little more variety. Overall a really nice stay.
Stayed 4 nights in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

10/10 Excellent

austin, Carrollton

Stayed 3 nights in Feb 2024
Response from Hiral, GM on Apr 7, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hiral,GM, SureStay, Fenton MO

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service
The property is out to get people out there money they told me before hand no smoking in the room because of the feee and do it outside so I agreed to the terms and don’t smoke in the room they still charge my card 300 dollars for smoking in the room and when asked by manger what smoke did they see and they said the smell of smoke was in the room and I explained to them that even if you smoke Outside and come inside you will still be carrying the smoke on you and they said they had evidence of me smoking and I told them look at the cameras and they would see me go smoke in my car and they said they won’t waste they time looking at it but charge my card for 300 is crazy worst experience in my life.
Stayed 1 night in Jan 2024

10/10 Excellent

Sulayman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, lots of good breakfast options and friendly staff.
Stayed 2 nights in Dec 2023

6/10 Okay

Yanexis

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service
Staff courteous, friendly, helpful. Room clean. Breakfast buffet offered several choices, plus very clean and comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen, Saint Louis

Stayed 2 nights in Jan 2024

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvements pending
I was told that the hotel was under renovations. So some of the amenities were not available. It wasn't a bad experience. Just not a complete experience
Stayed 2 nights in Jan 2024

10/10 Excellent

Damon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Pete

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff at this hotel are very good. They want to make your experience good. Hotel has been around for a while so some areas are a little tired but maintained.
Stayed 4 nights in Dec 2023

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
The staff were very helpful and welcoming and the hot breakfast was good! The pool was closed, the hot water tepid and I couldn't get the shower handle to work.
Stayed 1 night in Dec 2023

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like my neighbors they were loud at 7:00 in the morning
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Kuang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jose

Liked: Staff & service, amenities, property conditions & facilities
This place is going through a renovation, you can see they have painted the lobby area etc. Needs a bit tidying up. I have to say rooms were clean and comfortable, cleaning service was good and breakfast as well. Overall it’s a very good value.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Service was amazing and really friendly but the shower would not get hot and the pressure was not there. We only stayed one night but I would for sure come back.
Stayed 1 night in Dec 2023

8/10 Good

Terrell

Stayed 1 night in Dec 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Good deal for the $
Stayed 1 night in Dec 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great location for our stay. We had hockey games at the ice rink about 1 mile from the hotel. The hotel could use some renovations. It was clean, economical and the customer service was really good.
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023