Ratings based on 260 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and easy to access

Posted Oct 17, 2017
We were greeted and checked in quickly. Our room was nice and they had some extras we forgot like toothpaste as well as a sewing kit for a button that fell off my jacket.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

VERY PLEASANT

Posted Oct 14, 2017
Pros: Easiest check in ever! Friendly staff, nice breakfast.
Cons: Would not give me a receipt.
Easiest check in ever! Friendly staff, nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from hernando ms

Way over our expectations

Posted Oct 2, 2017
We have never stayed in one of these but my husband and I were extremely please! No matter when we arrived we arrived to friendly faces! They had cookies when we walked in at 10pm and a toy for my toddler that keep her claim so I could check in! The breakfast was amazing and not cheap! Most hotels have the bare minimum they can get away with! The beds were supper comfortable. We became rewards members and plan to stay with them again! Thanks for making our stay great!
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Like going back in time

Posted Sep 24, 2017
Pros: Everything, but the staff could have been a bit more friendly.
Cons: Maybe a bit more friendliness.
Location: We were just passing throug. I thought the city looked very old and runned down. But we were just passing through.
It was like time travel to the past. Obviously an old property, but well maintained. Everything was clean. The shower was old fashioned in a good way. At 6:00 p.m. they had afresh backed cookies. (Not homemade, it warm and acceptable). Lots of choices for breakfast. The eggs, though not fresh, had salt for a change, unlike other hotels. Comfortable beds. Also had carts to carry your baggage.
Comment from Hotel Management
Sep 25, 2017 by Nightlite, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express ST. LOUIS WEST - FENTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
3 out of 5
by A verified traveler from Massachusetts

College visiting

Posted Aug 29, 2017
Pros: Price, convenience for commuting downtown
Cons: The place could use some renovation if for now other reason than to freshen up the smell.
I don't like to criticize hotels often; people can have inflated expectations. But in this case, I have to rate this hotel as mediocre at best. Our room was a bit dated and worn, but I am not there for the style. But it also had a musty smell to it, which was particularly potent after we were out of the room for a bit (without AC blowing). We stayed for two nights, and our room was never cleaned. I informed management, and while he was apologetic, he didn't really offer anything to make up for it. The food in the breakfast area was mediocre...about what you expect in hotel breakfast.
Comment from Hotel Management
Sep 25, 2017 by Nightlite, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ST. LOUIS WEST - FENTON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

wonderful

Posted Aug 24, 2017
Pros: everything
Cons: better directions hard to make sharp turn and not easy to see
Location: not hard to find things close by when you get used to the location
the rooms were always clean the whole staff was nice and friendly the beds were comfortable and the pillows too
Comment from Hotel Management
Aug 25, 2017 by Nitelight, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Posted Aug 23, 2017
Nice location, beautiful hotel and very well cleaned. Love my stayed there definitely I would recommend this hotel to anyone.
Comment from Hotel Management
Aug 23, 2017 by Nitelight, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Convenient to Six Flags

Posted Aug 20, 2017
Pros: Clean, comfortable bed.
Location: Next to Krispie Kreme Doughnuts.
Nice breakfast. Room was comfortable, clean and a good value.
Comment from Hotel Management
Aug 23, 2017 by Nitelight, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Brad

Great Place

Posted Jul 17, 2017 on Hotels
We had a great stay. The staff was friendly, helpful, and hospitable. They had a treasure chest with toys that my children were able to pick from. It was great. We would stay there again and recommend it to our friends.
Comment from Hotel Management
Jul 18, 2017 by Allen, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by Craig

Sleepless in St. Louis

Posted Jul 16, 2017 on Hotels
Good: they allowed us to check in early as soon as we arrived to town with no charge. House keeping was prompt and thorough. The room was clean. Bad: the AC was HIGHLY inefficient. Despite being on all the majority of the night at the lowest temperature setting, the room stayed a nice 78/79°. The few times it did go off, the toilet running ruined any quite time to sleep. So, if you like white noise (I don't) and a hot room in summer St. Louis 100° days (I don't) then that was a good thing.
Comment from Hotel Management
Jul 18, 2017 by Allen, Hotel Management
We are sorry to hear that you had trouble with the A/C. We will research the issue and make sure that the energy management system is functional during this heat wave.