Ratings based on 202 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Kelly, Hotel Management
Dear valued guest, Thank you so much for your kind 4 out of 5 star rating! We are glad to hear that you enjoyed your time with us and we certainly hope that we can expect to see you back with us in the future!
5 out of 5
by A verified traveler

Posted May 21, 2017 on Hotels
Overall was great, found a mustard packet on the floor near bed and a few used hair bands. And some expired groceries in refrigerator.
Comment from Hotel Management
May 24, 2017 by Kelly, Hotel Management
Dear valued guest, Thank you SO much for your 5 out of 5 star rating! Your satisfaction and your feedback mean so much to us! I can imagine the frustration with finding the items left behind and will be sure to share this information with our housekeeping department. I apologize for that happening! I do certainly hope that we will get to see you and your family back with us again soon!
5 out of 5
by Anita

Great for the family!

Posted May 16, 2017 on Hotels
The hotel is great! It was clean and the staff was friendly. The kitchen in the suite was well stocked with dishes, utensils and pots and pans. It was a good value for the money. The only negative was that it was not very near to restaurants and shopping, but it was only a short drive to get to those areas.
Comment from Hotel Management
May 19, 2017 by Kelly, Hotel Management
Dear valued guest, Thank you so much for your 5 out of 5 star review!!! Your satisfaction means the world to us and we are thrilled to hear how much you and your family enjoyed your time with us! We certainly hope to have the opportunity to have you back with us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good hotel but in high flooding area

Posted May 6, 2017
My dad work for the Marriott corporation for over 30 years so its safe to say I expect pretty high standards of quality and customer service. It fell a bit short at this location but overall experience was fine. Breakfast was pretty good didn't run low until it was time to close up. I was in the double room suite right off the office building. It was clean and stocked at least at face Value. Later that night as I was preparing some food for my young nephew I noticed there was ants all over the kitchen floor and on the counter and sink. I called in and all I was told was that they were mad so that's why they where all over the place? They low balled me like that would make it ok with me, am college educated for crying out loud I have a pretty reasonable understanding why they were there the room before I came must have not been throughly clean with cracks in the foundation somewhere. They came in once and lightly sprayed which helped for a day. The ants were back again the next morning so I left a note in the room about the situation again. After that I didn't have an issue with that. Cleaning staff could work on how they respond to guests i would ask for them not come in as I was preparing to go out for the day to come by later then would try to force open the door twice then I had to yell out from the shower all they said was "okay then!!" With an attitude. My keys were shut off twice when I reserved for three nights, having a young child with me I didn't appreciate.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you for taking the time to share with us your detailed account of your stay with us! Your comments mean a lot to us. We have shared them with the entire housekeeping team so that we can be sure this was an isolated issue that we correct moving forward. Unfortunately, ants are a problem everywhere! All of the forecasters are predicting a heavy summer with insects due to the fact of having such a mild winter! It is a problem everywhere that we are all facing. We do our best to pro-actively treat, however, having kitchens with food in the rooms is definitely an attraction. I do apologize for the inconveniences you experienced while staying with us and want to thank you for also sharing your positive experiences with us as well! We are glad to have had you with us!
5 out of 5
by Nancy

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Kelly, Hotel Management
Thank you So much for your 5 out of 5 rating! Your satisfaction means the world to us! We certainly hope, if ever back in our area, you will come and stay with us again!
2 out of 5
by A verified traveler

Posted Apr 7, 2017
Pros: No
The hotel is dated and tired. It was disappointing.
Comment from Hotel Management
Apr 19, 2017 by general manager, Hotel Management
We are very sorry to hear of your disappointment with your stay. If you could be more specific regarding your comments, it would give us the opportunity to improve those things for future travelers. We absolutely appreciate your feedback and we thank you for staying with us!
3 out of 5
by Samira

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017 by Kelly, Hotel Management
Thank you for taking your time to share with us a 3 star rating! We would love to hear more from you in regards to how you came to that rating! It's your feedback that tells us where we are doing things right and also where we need to focus more attention! We thank you for staying with us and we hope to have you back with us again !
4 out of 5
Recommended
for Families
by A verified traveler from Dallas,TX

Nice overnight stay hotel

Posted Mar 16, 2017
Pros: Easy check in, check out, nice breakfast, clean room, no issues.
Cons: A little hard to find in the night since there is an adjacent marriot hotel which can be confusing, maybe better signage ?
Location: Nearest place to go visit would be St. Louis, see the arch.
We are a family of four with 2 almost teenage kids. We were driving down from Chicago and needed a place to stay for the night. We had booked this place, we reached around 10 pm and the check in was a breeze. The room had a full kitchen which we didn't use. The kids slept on the sofa bed. In the morning, there was hot breakfast which was great. We didn't find a place to sit and had to bring it back to the room since it was pretty crowded around 8 am on a saturday morning.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear valued guest, Thank you so very much for your feedback. We appreciate your wonderful comments and are so glad to know that you enjoyed your stay with us. We certainly hope that if your travels bring you back our way, that you will stay with us again!
2 out of 5
by A verified traveler

2 star

Posted Dec 3, 2016 on Hotels
We had to stop here after a long night of driving and choose this place because we have children and like the suite option. Check in was easy. The property is not kept up too well. Run down a bit and the hallways smelled awful! Our room was clean and basic. The beds and bedding were cheap and uncomfortable. The bathroom was very small. It reminded me of low income housing. The free breakfast was good though.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear guest, I certainly wish we knew which room you stayed in so we could investigate your comments! Your feedback means a lot to us, however without knowing which room you stayed in, it makes it difficult to change anything. We are very sorry that you found your room uncomfortable and not up to expectations! I can guarantee this is NOT the normal at our hotel and would love the opportunity to show you our true standards! Hoping to one day have you back with us! Merry Christmas!
5 out of 5
by A verified traveler

Great stay and great price

Posted Nov 21, 2016 on Hotels
Our stay was so much fun and relaxing. The rooms were exceptionally clean as well. Did have a minor toilet problem but that was fixed immediately by the young man at the front desk. Wish I could remember his name to sing his praises. Pretty good breakfask as well. We'll definitely be back soon.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear happy traveler, Thank you SO much for your honest feedback and your 5 out of 5 star rating!!!! Your comments mean so much to all of us! We are all so glad to hear that you not only enjoyed your time with us but that you had FUN!!! Love to hear that and we hope to hear that you'll be back with us again soon! Merry Christmas season to you and your family!