Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
by Shelly Chance from Urbandale IA

we enjoyed this hotel!!

Posted Nov 3, 2015 on Hotels
loved the kitchen and the rooms we extremely clean! the only dislike was the size of the breakfast room. it could have been bigger.
Comment from Hotel Management
Jan 9, 2016 by Kelly, Hotel Management
Thank you so much for your wonderful 5 star review! The team and I are so glad to hear that you enjoyed your stay! We appreciate your time, your feedback and comments! Please come stay with us again, soon! Sincerely, Kelly Galloway
1 out of 5
Recommended
for Families
by Jacob from Illinois

Be careful if you have any special requests.

Posted Oct 15, 2015 on Hotels
For this trip, our stay and this review is related to a single night in the hotel. We booked using hotels.com; normally I only use this site for international stays as I like the diversity of the hotel offerings. As a Marriott rewards member, I normally would go through Marriott directly. With that said, I have complaints on 2 fronts - one with hotels.com and one with Marriott. 1. Hotels.com - We needed a queen, pull out couch, and a roll-away bed, which was advertised as such. When I booked the room I added comments in the reservation that we needed a roll-away bed. Upon arrival they said 1. the room could not accommodate a roll-away bed due to fire code; although a roll-away bed was clearly advertised as an option. 2. the hotel said that this special request was not received; although my confirmation and hotel.com reservation clearly noted this request. As a 10+ year Marriott reward member, I may never book with Marriott again simply due to this situation. Marriott - Here's how the hotel desk handled this situation: 1. We didn't get the request; 2. We can't accommodate the request - fire violation and no roll-away beds either; 3. Laughed - we can give you blankets so you can sleep on the floor.
Comment from Hotel Management
Dec 26, 2015 by Kelly, Hotel Management
Thank you for your feedback! We have reached out to Hotels.com to update our rollaway policy on their site since it was incorrect and did not mirror our Marriott specific website. I am sorry that we were not able to meet your request and that we failed to remedy your situation. We appreciate your time and your loyalty to Marriott.
4 out of 5
Recommended
for Families
by Edward

Posted Oct 14, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Kelly, Hotel Management
Thank you for your wonderful rating! I certainly hope that you enjoyed your time with us and we look forward to having you back with us again, very soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2015
Town Place Suites was a very nice place. We had multiple families staying in one suite. So it was convent to have two bed rooms. The bathroom was very clean. As a matter of fact. There was a new shower curtin. The bedroom were great. I like the white crisp sheets.
Comment from Hotel Management
Oct 13, 2015 by general manager, Hotel Management
Thank you so much for your wonderful review!!! We are so glad to hear how much you enjoyed your time with us! We'll share your feedback with the team and certainly hope you get the chance to come stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel

Posted Oct 12, 2015
The hotel was nice, especially if you plan to stay for a lengthy period of time. The staff was very friendly and very helpful for guiding us around the area.
Comment from Hotel Management
Oct 13, 2015 by General Manager, Hotel Management
Thank you so much for your wonderful comments! We are so pleased to hear from you and how much you enjoyed your stay with us! Please come and see us again, soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from r

Staff very friendly. Breakfast awesome

Posted Oct 5, 2015
Very pleasant stay. Can't say anything negative. Breakfast was very good and staff was very very friendly and prompt.
Comment from Hotel Management
Oct 6, 2015 by General Manager, Hotel Management
Thank you so much for your review and comments! We're so glad to hear that you enjoyed your stay with us! I certainly hope we have the opportunity to have you back with us again soon! Sincerely,
4 out of 5
Recommended
for Families
by Richard from Carthage

no fried eggs @@

Posted Sep 29, 2015 on Hotels
Hotel was supposed to have hot breakfast items. I was told there were none due to health department SNAFU.was told maybe next month. Suite was smaller than expected. Bath was larger than kitchen?
Comment from Hotel Management
Dec 5, 2015 by Kelly, Hotel Management
Dear valued guest, Thank you so much for your great rating and for sharing your comments! I do apologize that our hot breakfast was not available yet when you stayed with us! Next time you stay with us, you will be able to enjoy the hot breakfast and maybe ask if we have any one bedroom or two bedroom suites available, if you are needing more room! Hope to see you back with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean comfortable beds, room very clean.

Posted Sep 26, 2015
Went to a coferance did not spend much time in room.
Comment from Hotel Management
Sep 28, 2015 by Kelly Galloway, Hotel Management
Thank you for your comments and thank you for staying with us! Hopefully we see you back again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 22, 2015 on Hotels
Comment from Hotel Management
Nov 28, 2015 by Kelly, Hotel Management
Thank you for your kind rating! Hope you enjoyed your stay with us!
2 out of 5
by A verified traveler from MO

Not as expected!

Posted Sep 14, 2015
Pros: A/C worked well. Nice kitchenette. Shower hot and decent pressure.
Cons: Have King size bed units available. Invest in new sound-proof doors. Update carpet.
Location: Difficult to find/poor signage. Easy access off of I-44.
We expected SO much more for the price and the reputation of Marriott. The hotel seemed run down with dated looking and worn carpet throughout. The carpet on one side of the bed was "crunchy".The doors of the rooms were so thin you could hear everything in the hallway, the neighbor's dog barked every time we passed their room. In fact, you could see light passing around the doors. Our unit was very small for being a suite and they apparently don't have king size beds on property. Our toilet would run if you didn't go jiggle the handle. The A/C worked well. The kitchenette was nice. The shower was hot, clean and decent pressure.
Comment from Hotel Management
Sep 21, 2015 by kelly galloway, Hotel Management
Thank you for your feedback! We appreciate your time and honesty! I am sorry to hear that you were disappointed in the hotel! I can understand your frustrations and have shared your comments with our staff! I also want to thank you for your kind words and am glad that parts of your stay were good!