Ratings based on 213 Verified Reviews

3.5 out of 5
82% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to UN

Posted Oct 4, 2017
Pros: the Staff!!
easy to get to the UN...great staff!!! :) They were so helpful amazing really!!!
Comment from Hotel Management
Nov 6, 2017 by Caron C, Hotel Management
Thank you for staying with us. We appreciate your feedback. Regards Catherine Residence Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Geneva

Posted Aug 30, 2017
Pros: Location close to the centre of the town. Nice and helpful staff.
Cons: -
Location: Close to Geneva ( UN and other international organizations) .
Convenient location for business affairs in Geneva. Very nice and helpful staff. Several restaurants nearby.
Comment from Hotel Management
Sep 12, 2017 by Bouchra, Hotel Management
Hi, Thanks for your comment through expedia. We are pleased to hear that you had a pleasant stay with us. We hope to see you soon there. BEst regards, Bouchra
1 out of 5
by Jorge

Bad night

Posted Jul 24, 2017 on Hotels
Not good, We arrived late so there was not a person in the reception. Knowing this we call in advance for directions to enter and get our key. When we arrived to the room, the door was open, there was no cover blankets in the beds for our kids nor pillows were found. No toilet paper, and a strong smell of cigarette smoke. No transfer to the airport indicating that if you are in there for going to Geneva airport you will have to pay additional 35 CHF to go there which is at 2 miles away.
Comment from Hotel Management
Jul 26, 2017 by Catherine C, Hotel Management
Thank you for taking the time to share your feedback. I take the point for the telephone and will check it is possible . Sorry for the inconvenience. Regards Catherine Residence Manager
2 out of 5
by A verified traveler from London

In need of a bit more thought

Posted Jul 6, 2017
Pros: Rooms are big and comfortable, if a basic.
Cons: Place a direct line to facilitate entry.
Location: Outside Geneva, in France. 30 to 40 minutes to city centre in a bus...
I arrived late. There was no one in reception - only a note saying you should call a phone number to arrange entry. There was however no phone to call from. It took a substantial amount of manoeuvring to make that call, and almost an hour. It would help if they could place a direct line or make a phone available to make the call.
Comment from Hotel Management
Jul 27, 2017 by Catherine, Hotel Management
Thank you for taking the time to share your feedback and staying with us I take the point for the telephone and check if it is possible to emplement it. Regards Catherine Residence Manager
5 out of 5
by SEUNG HYUN

Comfort

Posted Jul 6, 2017 on Hotels
It was comfort and cost-effective.
1 out of 5
by A verified traveler

The worst ever.

Posted Jun 16, 2017 on Hotels
This "hotel" is awful. Many surfaces in the rooms are sticky and the decor would embarrass a 1-star hotel. There's no reception after midnight, you have to call a number, go through multiple passcode protected doors and open a safe - just to get your room key. The description says "child-friendly" yet the rooms have dangerous spiral staircases that kids under 5 should not be let anywhere near. The bathroom door looked like someone had tried to force enter it wearing ski boots. Reception promised to refund the charges the next morning but I'd pay twice as much just to erase the memory of a night in this hotel.
Comment from Hotel Management
Jun 26, 2017 by Catherine C, Hotel Management
Thank you very much for taking your time to share your feedback. We are sorry to hear about your disappointment and that we could not make your stay more comfortable. From what I read you had a late check in. Our residence is opened for 7am to 10 pm. outside the opening hours for late check in we provide access code for our guests to be able to have their room key. Please accept my apologies. Regards Catherine. Residence Manager
2 out of 5
by A verified traveler

Below average.

Posted Jun 2, 2017 on Hotels
A run down hotel/apartment complex. An overall impression of scruffiness. First impression - Microwave was coated in grease and food debris. Small beds , grotty verandah and just a sinking feeling when I returned from work. The price does not justify such a service. £120 a night next week - are you serious ?
Comment from Hotel Management
Jun 8, 2017 by Catherine C, Hotel Management
Thank you for taking the time to share your feedback . Sorry to hear about you did not enjoy your stay we us. Please accept my appologize. Regards Catherine.Residence Manager
5 out of 5
by Alexander

This traveler left a rating score only Posted Jun 1, 2017 on Hotels
4 out of 5
by Chi Kong

Enjoy our stay.

Posted May 29, 2017 on Hotels
Nice and clean.
Comment from Hotel Management
Jun 8, 2017 by Catherine C, Hotel Management
Thanks for staying with us in Citadines Geneve Ferney Voltaire . We appreciate your feedback! Regards. Catherine. Residence Manager
4 out of 5
by Linda

Easy access Geneva

Posted May 23, 2017 on Hotels
Very helpful and friendly staff. Comfortable bed etc. Good location for dropping off hire car to French side of Geneva airport before flying out.
Comment from Hotel Management
May 29, 2017 by Catherine C, Hotel Management
Thanks for staying with us. We appreciate your feedback on our Apart'hotel Citadines Geneve Ferney Voltaire. Regards. Catherine. Directrice de résidence