Ratings based on 419 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Peaceful fresh air

Posted Jun 2, 2017
Excellent location and mountain views but obviously the hotel caters to mostly winter sports enthusiasts which can be hard on flooring/rug. Other than a tattered rug in the room everything else was great.
Comment from Hotel Management
Jun 6, 2017 by Robyn - Guest Experience, Hotel Management
I am glad to hear that you enjoyed your stay with us and the peaceful fresh air. We hope to see you again soon on your next visit to Fernie! Warm regards, Robyn, Guest Experience
3 out of 5
Recommended
for Everyone
by A verified traveler

Electricity went off

Posted May 31, 2017
Electricity went off on our last night of our stay in the middle of the night. We learned thabks to the city website that the power outage was already planned by the city, however the hotel never informed us about that. It made the room super hot and very uncomfortable to sleep in let alone we were worried because we had no idea if there was something wrong and there was no telephone in our room either. We tried calling the front desk from our personal phone but noone answered. The power came finally at 4.30 am but our sleep was already ruined. At check out the front desk agent never asked us how our experience was or apologized for the lack of communication with the power outage.
Comment from Hotel Management
Jun 6, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your feedback. I am sorry to hear your experience with our team was not up to standard. We take great pride in the welcome delivered to all our guests, and it’s disappointing to hear of your experience. It is our genuine hope that you will give us the opportunity to improve and to deliver a truly remarkable experience on your next visit to Fernie. Best regards, Robyn, Guest Experience
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary

Posted May 31, 2017
Pros: The View !!!! Pool - bed was awesome!
Amazing beautiful view from the rooms balcony & the pool ! Friendly staff - very clean - awesome bed - a free upgrade! Thank you 😊 I'll be back
Comment from Hotel Management
Jun 1, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your review David. I'm delighted to hear that you enjoyed your stay with us, especially the pool and the views from your room. We look forward to welcoming you on your next visit to Fernie! Warm regards, Robyn, Guest Experience
1 out of 5
by A verified traveler from Nelson, bc

Nice hotel, but staff is rude.

Posted May 27, 2017
For a mistake I made a reservation and I didn't realize the hotel was pet free. However when I checked in I was with my dog and the reception didn't say anything. 9:00pm at night they saw my daughter went for a ride with the dog and they saw it and they were very bad for solve the problem. The girl on the reception was rude: she said I was lying and the dog wasn't with me during the check in and that I was hiding the dog. She said I was going to get a fine and I should live immediately. So, I know that if the hotel is pet friendly I can't stay, but the way the problem was solved was very bad.
Comment from Hotel Management
May 29, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your feedback and I am very sorry to hear your experience with our team was not up to standard. We take great pride in the welcome delivered to all our guests, and it’s extremely disappointing to hear of your experience. It is our genuine hope that you will give us the opportunity to improve and to deliver a truly remarkable experience on your next visit to Fernie. Best regards, Robyn, Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from cranbrook b.c.

Posted May 15, 2017
Really beautiful hotel and area.Great experience at this hotel
Comment from Hotel Management
May 18, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your review Warren and we're glad you enjoyed your stay with us. We hope to welcome you again on your next visit to Fernie. Warm regards, Robyn, Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted May 15, 2017
Pros: Room and excellent staff.
Very nice place to stay. I dont have the name of the lady who checked us in, fantastic job !
Comment from Hotel Management
May 15, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your review and we're delighted you enjoyed your stay with us. We hope to see you on your next visit to Fernie. Warm regards, Robyn, Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Great hotel, we were upgraded at no extra cost. The kitchen included everything you need to cook a meal. Very relaxing location and still a quick ride to town if we needed anything. We will recommend to our family and friends!
Comment from Hotel Management
May 15, 2017 by Robyn - Guest Experience, Hotel Management
We're delighted you enjoyed your stay with us and look forward to welcoming you again on your next visit to Fernie. Warm regards, Robyn, Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Central.

Posted May 5, 2017
Excellent staff who went out of their way to help. Greatly enjoyed the outdoor hot tub.
Comment from Hotel Management
May 10, 2017 by Robyn - Guest Experience, Hotel Management
We're delighted you enjoyed your stay with us Leanne and we hope to welcome you again soon. Warm regards, Robyn, Guest Experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge

Lodge close to the mountains

Posted May 3, 2017
Pros: Convenient and I had a nice view of the mountains Very quiet
stayed two days during the off season. The staff were very friendly and helpful. The restaurant and the bar were both closed due to the off season. Very quiet
Comment from Hotel Management
May 10, 2017 by Robyn - Guest Experience, Hotel Management
Thank you for your review Susie and we're glad you enjoyed your stay with us. We hope to see you on your next visit to Fernie. Warm regards, Robyn, Guest Experience
4 out of 5
Recommended
for Everyone
by A verified traveler from Whistler

Great Location

Posted Mar 27, 2017
Pros: location, spacious rooms, gym, restaurant, staff
Cons: heating system, update plumbing
Location: ski, snowshoe, Apres, hike, bike
Great location, excellent facilities, spacious units, comfortable beds, nice views. The restaurant was spectacular for Fernie. The only things that detracted from our stay was the ageing plumbing (taps all leaked) and the incredibly high temperature in the rooms. The management admit the only way to deal with it is to open the windows. This works well, except when it is raining and there is grooming going on at the base area. It was our poor luck to have to deal with it. We would probably stay again if it wasn't raining.
Comment from Hotel Management
Apr 8, 2017 by Robyn, Guest Experience, Hotel Management
Thank you for your feedback. I am glad you enjoyed your stay although I'm sorry to hear that the plumbing and heating weren't at the standard we would expect. Your feedback regarding the room has been passed onto the maintenance team to look into. We look forward to welcoming you again soon. Warm regards, Robyn, Guest Experience