Ratings based on 703 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 11, 2017
Pros: the staff
Location: Never left the hotel as we felt so cosy and happy
The staff was amazing, kind, considerate, cheerful, and attentive. We also got high tea and buffet cocktails in our package which came as a total surprise, because you choose Rasa Wing. The swimming pools are warm and clean. The park with 200 years old trees is unique. Unfortunately one cannot swim in the sea due to Jelly fish but you can have nice long walks.
Comment from Hotel Management
Dec 12, 2017 by SLPenang, Hotel Management
Dear Dorotea, Thank you for your review. We are happy to hear about your wonderful stay at the resort. Can't wait to welcome you back for another delightful and relaxing stay on your next trip to Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Very good for kids and toddlers

Posted Dec 9, 2017
They have so many things lined up for the kids. And we also had fun recreational activities While the food wasn’t so fantastic for a 5 star.
Comment from Hotel Management
Dec 12, 2017 by SLPenang, Hotel Management
Dear karun, Thank you for sharing your experience with us. Your feedback about the quality of the food is duly noted. We will continuously strive to improve to enhance our guests' experience. Hope to welcome you back again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Beautiful pool area and clear ocean view from room

Posted Dec 8, 2017
I loved my stay at this little slice of Penang paradise. Food was great and so many activities in close proximity!
Comment from Hotel Management
Dec 12, 2017 by SLPenang, Hotel Management
Dear Michelle, It has been our pleasure to welcome you to our resort! Thank you for sharing your review with us. We hope to welcome you back for another delightful Shangri-La experience again on your next visit. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Posted Dec 6, 2017
Everything was amazing from room, food staff and so on.... Highly recommend!!!
Comment from Hotel Management
Dec 8, 2017 by SLPenang, Hotel Management
Dear Mia, Thank you for sharing your wonderful comments with us. We hope to welcome you back again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent 5star hotel with a private beach

Posted Nov 23, 2017
Cons: Upon our arrival, the bathroom amenities were not ready. The staffs did not notice until the next day we informed them.
Location: Not many places to eat local food nearby.
Me and my mom enjoyed our 4 day stay at Rasa Wing. We had the complimentary afternoon tea and happy hour drinks. The beach was isolated from the nearby beaches and very quiet and relaxing.
Comment from Hotel Management
Dec 6, 2017 by SLPenang, Hotel Management
Dear Anonymous, Thank you for your review. We are pleased that you had an overall excellent stay. Your comment regarding the bathroom amenities has been noted and we will continue to improve our efficiency in our service. Looking forward to welcoming you back to our resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Absolutely brilliant end to end

Posted Nov 19, 2017
Was a pleasure from check in to check out. Pleasant staff good food great room.
Comment from Hotel Management
Dec 6, 2017 by SLPenang, Hotel Management
Dear Chris, Thank you for sharing your wonderful stay experience with us. We hope to welcome you back for another delightful holiday. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney NSW

Fantastic location and the service was exceptional

Posted Oct 30, 2017
Pros: The staff were always so helpful and friendly.
Cons: nothing.
Location: Located near the water, close to the markets, hawker centre, always something to do.
The service and hospitality was fabulous. I will be visiting there again very soon, best experience hands down.
Comment from Hotel Management
Dec 4, 2017 by SLPenang, Hotel Management
Dear Dimitra, It has been our pleasure to have you with us. Can't wait to welcome you back to Rasa Sayang soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice view . good location.

Posted Oct 27, 2017
Friendly ,helpful , and efficient staff members . Customer perspective
Comment from Hotel Management
Dec 4, 2017 by SLPenang, Hotel Management
Dear betty, Thank you for sharing your comments with us. We look forward to welcoming you back for another delightful holiday. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Penang.

Posted Oct 23, 2017
Large room, great view, best breakfast.swimming pool was 5 star. It is on the beach front. Lots of resturants close to hand. The grounds are kept very nice.
Comment from Hotel Management
Dec 4, 2017 by s, Hotel Management
Dear Anonymous, Thank you for sharing your comments with us. We hope to welcome you back for another relaxing holiday in Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Derby

Lovely hotel, we'll run, great staff

Posted Sep 30, 2017
The staff in the hotel were excellent, particular mention to Ellina, trainee in the Rassa Wing lounge, worked very hard to keep guests happy and Feringgi Breakfast staff, little touches that made a difference. Security staff all very friendly and professional. Well done
Comment from Hotel Management
Oct 2, 2017 by SLPenang, Hotel Management
Dear Nessa, Thank you for sharing your stay experience with us. We are happy to hear that you had a wonderful experience. Will definitely share your mention to Ellina. Hope to see you again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications