Ratings based on 649 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2017
A wonderful place to stay for peace and relaxation.
Comment from Hotel Management
Aug 2, 2017 by SLPenang, Hotel Management
Dear Traveller, Thank you for your feedback. We are happy to hear about your relaxing holiday! Looking forward to welcoming you back soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Beautiful sea and pool view

Posted Aug 1, 2017
I enjoyed the ambience and all the staff are courteous and well trained.
Comment from Hotel Management
Aug 3, 2017 by SLPenang, Hotel Management
Dear serene, Thank you for sharing your review! It is a beautiful picture of the pool and gardens. We are glad to hear that you had a wonderful stay. Hope to see you again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Families
by A verified traveler from Sydney, Australia

Family with a five year old. we had a great time!

Posted Jul 30, 2017
Pros: everything but most of all the staff who were fabulous.
Cons: nope - perfect.
Location: lots of things nearby - butterfly farm and escape fun park worth it totally. we also trekked into town to try some of the restaurants.
fantastic location, staff and good. facilities great and my five year old loved the kids club. totally recommend a stay. easy to get to from penang. fabulous.
Comment from Hotel Management
Aug 1, 2017 by SLPenang, Hotel Management
Dear Kirralee, Thank you for sharing your amazing stay experience! We are happy to hear that you had enjoyed your vacation at Rasa Sayang. Hope to welcome you back on your future trips to Penang! Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Hotel staff are very friendly making stay enjoyabl

Posted Jul 30, 2017
The staff at the airport are very knowledgeable and caring making the start of our trip very enjoyable. But the checkin was late which the hotel expresses apologises on. Spa is really enjoyable and comfortablr
Comment from Hotel Management
Aug 1, 2017 by SLPenang, Hotel Management
Dear pauline, Thank you for your review. We are pleased to hear about your enjoyable trip. However, we have noted your feedback about the check-in process which we will continuously improve to enhance our guests' experience. We look forward to welcoming you back to our resort. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Nostalgia

Posted Jul 27, 2017
First time back for 30+ years. Many fond memories. Experience was exceptional as it was back then.
Comment from Hotel Management
Jul 31, 2017 by SLPenang, Hotel Management
Dear john, We are pleased to hear about your amazing stay at Rasa Sayang. Looking forward to delighting you once again for another memorable stay. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Couples
by A verified traveler from Western Australia

Resort hotel on the beachfront - luxurious!

Posted Jul 16, 2017
Location: Entopia (Butterfly farm) Batik Factory Spice Garden Monkey Beach
We stayed for 4 days in the Rasa wing (premier King room) overlooking the beautiful gardens and sea.This followed our 4 day stay in Georgetown. The Shangri-La Rasa Sayang was a wonderful experience to wind down and relax and enjoy the many facilities, beautiful gardens, and food. We ate breakfast mostly in the Ferringhi Grill as well as a dinner which we really enjoyed. The service and attention by the staff (Catherine and Areef) were outstanding. Staying in the Rasa wing included afternoon tea and evening cocktails. We caught the bus (101) outside the hotel to local attractions in the area and our experience with the bus drivers in Penang overall was outstanding. We personally did not use taxis for local travel around the island. I indulged in the Chi Spa for massages and had a wonderful and outstanding therapist (Rose). Overall it was a wonderful resort and we found that it was a great way to spend our last part of our holiday unwinding before returning home. The staff are attentive, friendly and offer very personalized service right throughout the resort. Will definitely return again.
Comment from Hotel Management
Jul 18, 2017 by SLPenang, Hotel Management
Dear MaryAnne, Thank you for your review. We are happy to hear that you had a wonderful stay at Rasa Sayang. We can't wait to welcome you back! Best regards Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Couples
by A verified traveler

Very friendly staff. Great amenities

Posted Jul 7, 2017
Pros: Breakfast buffet High tea Cocktails and canapés All inclusive
Location: Good market and hawker food close by Beach is nice Massages National park not too far away
Great location, nice beach Staff all very courteous Room spacious and clean
Comment from Hotel Management
Jul 10, 2017 by SLPenang, Hotel Management
Dear Anonymous, Thank you for your review. We are pleased to hear about your pleasant stay. Hope to see you again! Best regards Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

resort style holiday

Posted Jul 7, 2017
Pros: relaxing
Location: we did not venture out from the hotel but a walk down the beach takes you to some very nice restaurants.
very relaxing and friendly can not do enough for you. The rasa wing with the pool very chilling. if you like resort style hotels i would recommend this one. The gardens where well cared for and it appeared to be more secure than the neighbouring hotel.
Comment from Hotel Management
Jul 10, 2017 by SLPenang, Hotel Management
Dear michelle, Thank you for sharing your stay experience. We look forward to welcoming you back to Rasa Sayang! Best regards Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Well kept gardens and pool area; friendly staff,

Posted Jul 4, 2017
Pros: Good location ; beautiful gardens
Cons: update Spices restaurant; install press button on the auto doors as they open too readily; lobby fabrics at Rasa Wing are tired
Location: Georgetown cafes [Mugshot] and the boutique bookshop Gerak Budaya
Our second stay in 3 years. Friendly and amendable staff. Breakfast at Ferenghi grill was always relaxing and staff were extra friendly here. Spices needs a renovation Gardens are a highlight - well maintained and encourage you to spend time there. Link with Golden Sands is welcomed. The tennis courts need a resurface and seating and large umbrellas for shade and resting. A cold water cooler should be added at the courts; there was no hitting coach available. Gym is excellent. Afternoon tea and evening drinks is a welcome vent and unique.
Comment from Hotel Management
Jul 10, 2017 by SLPenang, Hotel Management
Dear David, Thank you for your wonderful comments. We can't wait to welcome you back for another amazing holiday at our resort. Best regards Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel on the Beach

Posted Jul 3, 2017
Great Breakfast Buffet. Right at the beach. Been going to the Rasa Sayang for years. Always great memories!
Comment from Hotel Management
Jul 4, 2017 by SLPenang, Hotel Management
Dear Anonymous, Thank you for your review. We hope to welcome you back to Rasa Sayang again on your next holiday. Best regards, Suleiman Tunku Abdul Rahman Director of Communications