Ratings based on 665 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Staff were wonderful

Posted Sep 20, 2017
Beautiful hotel and staff were wonderful! Great pool and so close to the beach.
5 out of 5
Recommended
for Families
by A verified traveler from London

Wonderful

Posted Sep 15, 2017
Pros: everything
Cons: can't think of anything
Location: The hotel runs a free shuttle service into Georgetown, which is worth a visit
We spent 5 nights in the Rasa wing of this hotel. The room was on the round floor with its own little private garden. Everything about the hotel was first class from the standard of accommodation to the service. All staff were friendly and smiling. They seemed sincerely pleased to provide a good service - never any sullen demeanor or sense of resentment. The free afternoon tea in the lobby followed by cocktail hour were two lovely touches Would be delighted to stay here again.
Comment from Hotel Management
Sep 18, 2017 by SLPenang, Hotel Management
Dear John F, Thank you for your comments. It has been our pleasure to have you with us. We are pleased to hear about your wonderful stay and hope to welcome you back soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Nice hotel with pool, beach and gardens

Posted Sep 12, 2017
The hotel is well placed next to the beach with two swiming pools. The garden wing attracts a lot of families so if you are looking for a quite holiday I would pay the extra and go for the Adults only Rasa Wing. Some of the facilities are starting to show there age and during our stay a large section of the pool side was boarded off for what was call maintance but the reality was this was major building work and sawing and hammering meant that this area was not a pleasant place to be for most of our holiday. Still the best hotel on this stretch of beach with an outstanding breakfast buffet but remember that you can't swim in the sea due to jellyfish
Comment from Hotel Management
Sep 13, 2017 by SLPenang, Hotel Management
Dear Andrew, Thank you for sharing your experience at Rasa Sayang. We have taken note on your comments which are essential for our continuous improvement. We look forward to welcoming you back for a better experience on your next holiday in Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Lovely hotel on Penang Island - much enjoyed our 4 day stay in Rasa wing accomodation
Comment from Hotel Management
Sep 5, 2017 by SLPenang, Hotel Management
Dear Anonymous, Thank you for your review. We are pleased to hear that you had an enjoyable stay at our resort. Looking forward to welcoming you back to Rasa Sayang on your next holiday in Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2017
A wonderful place to stay for peace and relaxation.
Comment from Hotel Management
Aug 2, 2017 by SLPenang, Hotel Management
Dear Traveller, Thank you for your feedback. We are happy to hear about your relaxing holiday! Looking forward to welcoming you back soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Beautiful sea and pool view

Posted Aug 1, 2017
I enjoyed the ambience and all the staff are courteous and well trained.
Comment from Hotel Management
Aug 3, 2017 by SLPenang, Hotel Management
Dear serene, Thank you for sharing your review! It is a beautiful picture of the pool and gardens. We are glad to hear that you had a wonderful stay. Hope to see you again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Families
by A verified traveler from Sydney, Australia

Family with a five year old. we had a great time!

Posted Jul 30, 2017
Pros: everything but most of all the staff who were fabulous.
Cons: nope - perfect.
Location: lots of things nearby - butterfly farm and escape fun park worth it totally. we also trekked into town to try some of the restaurants.
fantastic location, staff and good. facilities great and my five year old loved the kids club. totally recommend a stay. easy to get to from penang. fabulous.
Comment from Hotel Management
Aug 1, 2017 by SLPenang, Hotel Management
Dear Kirralee, Thank you for sharing your amazing stay experience! We are happy to hear that you had enjoyed your vacation at Rasa Sayang. Hope to welcome you back on your future trips to Penang! Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Hotel staff are very friendly making stay enjoyabl

Posted Jul 30, 2017
The staff at the airport are very knowledgeable and caring making the start of our trip very enjoyable. But the checkin was late which the hotel expresses apologises on. Spa is really enjoyable and comfortablr
Comment from Hotel Management
Aug 1, 2017 by SLPenang, Hotel Management
Dear pauline, Thank you for your review. We are pleased to hear about your enjoyable trip. However, we have noted your feedback about the check-in process which we will continuously improve to enhance our guests' experience. We look forward to welcoming you back to our resort. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Nostalgia

Posted Jul 27, 2017
First time back for 30+ years. Many fond memories. Experience was exceptional as it was back then.
Comment from Hotel Management
Jul 31, 2017 by SLPenang, Hotel Management
Dear john, We are pleased to hear about your amazing stay at Rasa Sayang. Looking forward to delighting you once again for another memorable stay. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Couples
by A verified traveler from Western Australia

Resort hotel on the beachfront - luxurious!

Posted Jul 16, 2017
Location: Entopia (Butterfly farm) Batik Factory Spice Garden Monkey Beach
We stayed for 4 days in the Rasa wing (premier King room) overlooking the beautiful gardens and sea.This followed our 4 day stay in Georgetown. The Shangri-La Rasa Sayang was a wonderful experience to wind down and relax and enjoy the many facilities, beautiful gardens, and food. We ate breakfast mostly in the Ferringhi Grill as well as a dinner which we really enjoyed. The service and attention by the staff (Catherine and Areef) were outstanding. Staying in the Rasa wing included afternoon tea and evening cocktails. We caught the bus (101) outside the hotel to local attractions in the area and our experience with the bus drivers in Penang overall was outstanding. We personally did not use taxis for local travel around the island. I indulged in the Chi Spa for massages and had a wonderful and outstanding therapist (Rose). Overall it was a wonderful resort and we found that it was a great way to spend our last part of our holiday unwinding before returning home. The staff are attentive, friendly and offer very personalized service right throughout the resort. Will definitely return again.
Comment from Hotel Management
Jul 18, 2017 by SLPenang, Hotel Management
Dear MaryAnne, Thank you for your review. We are happy to hear that you had a wonderful stay at Rasa Sayang. We can't wait to welcome you back! Best regards Suleiman Tunku Abdul Rahman Director of Communications