BEWARE booking at this Riad.
Posted Apr 6, 2014
We booked on Expedia and pre-paid for 3 nights in the Zaina suite (for 2 adults and 1 child) in Jan/14. When we arrived at night in late March, we were told that we could not have our third night because of another booking (they bumped us) "but we will take care of you". They then tried to put us in a much cheaper riad buried in the medina (I also had purposely chose our location). It took 2 days of debate until I bluntly told them I knew we were being bumped, and I wanted an equivalent riad in the same area. They finally agreed. (They should have done this from the start, and an upgrade would have been nice, but not offered.) I also had asked for a refund for the last night (even cash - I had my bill) and I would find my own riad. This was also refused.
We also were put in the Salma suite (not the Zaina suite I had purposely booked). It is on the ground floor and the doors/windows open to the very noisy central patio area where everyone gathers/passes by, so you have no privacy. When you shut the doors/windows, the room is very dark, even with lights. Also, there is a strong sewer smell coming from the bathroom (they had placed deodorizers in it) - we had to keep the door shut.
The young staff were friendly and tried to be helpful, but they were not the one making the decisions.
If we had the Zaina room as booked, I would be writing a very different review.