Ratings based on 165 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel.

Posted Dec 24, 2016
Pros: Nice hotel.
Location: Daughter walked about a mile to the shopping mall. A McDonald's restaurant is outside the mall.
The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.
Comment from Hotel Management
Dec 27, 2016 by ny, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler

Below expectations

Posted Dec 13, 2016
I found this hotel ( rooms , facilities, staff , cleanes) below expectations and very old.
Comment from Hotel Management
Dec 15, 2016 by Nyaq, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit to our hotel. Looking forward to welcoming you soon. Yours sincerely
3 out of 5
Recommended
for Couples
by A verified traveler from BAHRAIN

Good location

Posted Dec 12, 2016
Pros: View of the swimming pool
Cons: The quality of the Breakfast,and reduce the price of the rooms facing the pool.
Location: V.good location, and handy to surrounding.
I think it is more expansive than the facilities provided; participial the breakfast, it is not worth Er.10
Comment from Hotel Management
Dec 15, 2016 by nyaq, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We are delighted that you were satisfied during your stay in our hotel, Looking forward to welcoming you soon. Yours sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, United States of America

Great hotel

Posted Nov 20, 2016
Great overall experience, highly recommend. Very friendly atmosphere.
Comment from Hotel Management
Nov 21, 2016 by noura y, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We are delighted that you were satisfied during your stay in our hotel, Looking forward to welcoming you soon. Yours sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2016 on Orbitz
Pros: Location.
Cons: Beds, pillows, breakfast buffet.
Location: Excellent location. Very convenient.
Clean rooms were greatly appreciated; comfort of bedding was only ok. Excellent location. Breakfast buffet was ok, but not that great.
Comment from Hotel Management
Nov 22, 2016 by NOURA, Hotel Management
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
3 out of 5
by A verified traveler

Clean and good service. Let down by "gym"

Posted Nov 1, 2016 on Hotels
Lovely stay however advertised as having a gym. It does but most of the equipment doesn't work. ( both jogging machines have loose belts and could be dangerous. I chose the hotel for location and gym as I was staying a week. I have booked another week in December primarily cost and location would be interesting to see if the gym gets any improvement.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Cher Client, Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
3 out of 5
Recommended
for Families
by A verified traveler from Leicester

A Gem that has seen better days

Posted Sep 29, 2016
Pros: Room Size, There was no burkini ban in place
Cons: Play area, kids pool
Location: BORJ FES is a shopping mall about 5 mins away with a burger king, mcDs, pizza hut etc, a supermarket, kids play area, NO bureau de change only an ATM
Positives: Beautiful decor around the hotel, lovely tilework, rooms good size although our room looked a bit drab others were more modern, working fridge, safe and a/c. Nice pool view room. Excellent bell men and restaurant staff. Enjoyable half board and breakfast offered a good spread. Not UK 4 star but good for that part of the world. Main pool area pleasant and clean. Lobby area mostly good with some cigarette smoke. ATM in lobby. Warm milk for the baby every night, free of charge. Good housekeeping mostly. Little shops with all the things you need apart from nappies. Negatives: Play area unsafe. Kids pool unsafe and had bird poo in it. Had to complain but quite frankly a lot of the play equipment needs to be removed entirely. Hard to get tissue or toilet roll replaced. Or bins emptied. The housekeeping number was usually never answered. No lifeguard unless you count the pool boy. No babysitting unless you want the cleaning staff to look after you kids. Possible issues: There was a resident cat who would come and join you for dinner, he amused my little one but someone else might find this a problem. Key cards always seem to NOT work but thankfully we weren't far from the hotel lobby. Apparently you must not put the card near a mobile phone. Water and drinks are expensive but you can always go out and get something. The minibar was empty so we filled it with our own stuff. No kettle in the room or other tea/coffee making gear.
Comment from Hotel Management
Nov 1, 2016 by n, Hotel Management
Dear Guest , Thank you so much for your constructive detailed narrative regarding your experience at Royal Mirage Fes during September 2016. Containing several issues and remarks related to our different free facilities especially Kids pool and Play ground which seemed more deceiving than profitable for you. I would like to enlighten that after we discussed together the issue about the kid’s pool and playground , and as promised, I took note of all your observations for the sake of improvement. I informed our engineering on the spot to proceed to official maintenance although we had no complaint during all summer time. But, after receiving your comments, our General Manager processed to a special meeting requesting meticulous report and attention for both areas as far as maintenance is concerned. As for , the complementary compensation , you requested only free late check-out on which I agreed and offered an apology VIP that was sent to your Room to express our excuses . At last, we renew our deepest apologies for your unpleasant experience, hoping you enable us to welcome you once again with your toddler to make of your stay an enjoyable one Sincerely yours,
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Great service
1 out of 5
by Greg

CON ARTISTS OPERATE HERE!!!

Posted Aug 29, 2016 on Hotels
A con artist operates within the hotel. BEWARE!!!! He conned me for two days and coerced me into to purchasing thousands of dollars of fake rugs. He goes by "Michel" although I'm sure he changes it. DO NOT STAY HERE. Furthermore, the hotel AC was terrible as well as the Wifi.
4 out of 5
by Driss from Los Angeles

Nice hotel but need to be remodel

Posted Aug 17, 2016 on Hotels
The stay was good very nice and helpful staff