Ratings based on 179 Verified Reviews

3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Wonderful Staff, Very Good Hotel, But..

Posted Sep 8, 2017
Pros: Great staff, excellent location, room design and comfort.
Cons: Already mentioned above
Location: Coffees, Restaurants, Fes Tower Mall.
Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings 1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too) 2- Low water pressure in the washroom 3- Air Condition is not effective either in the room or in the lobby 4- Slow wireless internet connection with many interruptions 5- Dinner buffet quality and variety is not matching with its price This is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.
Comment from Hotel Management
Sep 13, 2017 by Ouafae/Front Office Manager, Hotel Management
Dear Guest, We thank you for your relevant approach resulting of your stay at Royal Mirage Fes..All Your remarks were taken into consideration for study and improvement. Please note that our aim is the wellness of our guests and are working hard to make the necessary improvements for a better satisfaction Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone else's used towel instead of washing them every time. The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep
Comment from Hotel Management
Aug 4, 2017 by Ouafae/Front Office Manager , Hotel Management
Dear Guest Your relevant comments regarding pool entertainment and towel were forwarded to our General Manager for study We apologize for any inconvenience caused and inform you that pool ambiance is only available for summer time (August ) W e rely on your understanding and kind regards
2 out of 5
by A verified traveler from NYC

Disappointing on the inside

Posted Jun 18, 2017 on Orbitz
Besides the hotel and the facilities being outdated, I found my room to be really poorly cleaned. There were stains in the bathroom, on the shower curtain and well as the tulle curtains on the window, the entire carpeting in the room... I found an olive seed and a small rock in random places on the floor. Since it was centrally located, and I needed the place last minute, it was OK. Thank God I read a review here saying the staff tried to enter the room without knocking on the door and the chain on the door stopped them, because the same thing happened to me! SO WEIRD! I was hoping to work out a bit but the gym was in pathetic condition. There were two treadmills and none worked properly.
Comment from Hotel Management
Jun 27, 2017 by Ouafae /Front Office Manager, Hotel Management
Dear Guest, WE thank you for Sharing you comments as a feedback of your stay. We hope you had reported your feedback to our Manager on the spot to clarify and arrange all claimed points on the spot. However we apology gor any inconvenience caused. Wishing to welcoming you soon for a better experience. We remain
1 out of 5
by jamal

The worst / Rude service i have ever seen.

Posted Dec 31, 2016 on Hotels
we reached there and the room was cold , we called and they sent someone who said all we have to do its our the fan on. we did and the room never got any wormer. So we spent the night in the cold and the next morning we talked to the front desk and the lady was so rude and careless. She called the manager who never want to talk to us and he did not care either. the service is so dam poor it is unbelievable so the i will never return and don't encourage any visitor to go there. The hotel looks nice online but the service is very very poor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel.

Posted Dec 24, 2016
Pros: Nice hotel.
Location: Daughter walked about a mile to the shopping mall. A McDonald's restaurant is outside the mall.
The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.
Comment from Hotel Management
Dec 27, 2016 by ny, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler

Below expectations

Posted Dec 13, 2016
I found this hotel ( rooms , facilities, staff , cleanes) below expectations and very old.
Comment from Hotel Management
Dec 15, 2016 by Nyaq, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit to our hotel. Looking forward to welcoming you soon. Yours sincerely
3 out of 5
Recommended
for Couples
by A verified traveler from BAHRAIN

Good location

Posted Dec 12, 2016
Pros: View of the swimming pool
Cons: The quality of the Breakfast,and reduce the price of the rooms facing the pool.
Location: V.good location, and handy to surrounding.
I think it is more expansive than the facilities provided; participial the breakfast, it is not worth Er.10
Comment from Hotel Management
Dec 15, 2016 by nyaq, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We are delighted that you were satisfied during your stay in our hotel, Looking forward to welcoming you soon. Yours sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, United States of America

Great hotel

Posted Nov 20, 2016
Great overall experience, highly recommend. Very friendly atmosphere.
Comment from Hotel Management
Nov 21, 2016 by noura y, Hotel Management
Dear Sir, Thank you for taking time to share your comments regarding your stay at Royal Mirage Fes Hotel. We are delighted that you were satisfied during your stay in our hotel, Looking forward to welcoming you soon. Yours sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2016 on Orbitz
Pros: Location.
Cons: Beds, pillows, breakfast buffet.
Location: Excellent location. Very convenient.
Clean rooms were greatly appreciated; comfort of bedding was only ok. Excellent location. Breakfast buffet was ok, but not that great.
Comment from Hotel Management
Nov 22, 2016 by NOURA, Hotel Management
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
3 out of 5
by A verified traveler

Clean and good service. Let down by "gym"

Posted Nov 1, 2016 on Hotels
Lovely stay however advertised as having a gym. It does but most of the equipment doesn't work. ( both jogging machines have loose belts and could be dangerous. I chose the hotel for location and gym as I was staying a week. I have booked another week in December primarily cost and location would be interesting to see if the gym gets any improvement.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Cher Client, Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.