Ratings based on 617 Verified Reviews

3.3 out of 5
55% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

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Posted Jan 15, 2018
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4 out of 5
Recommended
for Everyone
by A verified traveler

Close to my work assignment

Posted Jan 14, 2018
Cons: If there is a negative about this hotel is the "smoking smell" in the hotel lobby and also when going from the hotel lobby to the parking garage you h
If there is a negative about this hotel is the "smoking smell" in the hotel lobby and also when going from the hotel lobby to the parking garage you have to walk through a short section of the casino and once again very smokey.
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy to the venue we were atending

Posted Dec 18, 2017
Pros: Close to concert.
Cons: Shuttle could run later and the restarant / bar stay open later.
Mix up in the reservation but the staff was great about helping resolve problem.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel, Hotel Management
Thank you for taking the time to review of our establishment. We were happy to hear that our staff took care of the issue your experienced. We hope to see you again soon. Regards, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2017
EQ is fun to play and party at. Their rooms are make it convenient when you party too much too. The rooms are nice and spacious and have a microwave and refrigerator.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel , Hotel Management
Hello, We sure appreciate your positive review of our establishment and we were so happy to hear you had a great time. Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma

Big Room

Posted Dec 16, 2017
Pros: Couch in the Room
Cons: Room Service
Location: Right off freeway
Huge windows, Big Room, Very close to gaming machines, And they pay out pretty well!
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel , Hotel Management
Hello Tracy, Thank you for your positive feedback of our establishment. We will be offering room service once our renovation is complete. We hope to see you again soon. Regards, Hotel Management
2 out of 5
by A verified traveler from Olympia, WA

Posted Dec 12, 2017
I got to my room at 3am and was very unhappy with a man and a woman that work there standing in front of my door at 7:30am talking on their phones and to each other. I had to get up and ask them if they could please move or be a little more quite.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel, Hotel Management
Thank you for taking the time to advise of your recent stay at the Emerald Queen Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. The issue was looked into and taken care of. We hope you will visit us again. Regards, Hotel Management
2 out of 5
by A verified traveler

Very disappointed

Posted Dec 2, 2017
Cons: The smell
I have never had a room that was so noisy I couldn't sleep- look out your window before you unpack your bags- I got to enjoy the view and sounds of their HVAC System.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel , Hotel Management
Hello, We are sorry to hear that your stay at our establishment did not meet your expectations. We just finished installing new windows in the hotel, which blocks out most if not all the noise from the outside. We hope you will come back and visit us again . Thank you Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Fife

Nice and clean

Posted Nov 19, 2017
My only complaint is there is no room service otherwise great place to stay.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel, Hotel Management
Hello Lori, Thank you for you positive feedback of our establishment. We are currently undergoing an entire renovation of the hotel, once completed we will be offering room service. We hope to see you again in the near future. Thank you Hotel Management
2 out of 5
by A verified traveler from vancouver, bc

Emerald Queen Hotel

Posted Nov 17, 2017
Pros: Outdoor spa
Cons: The faucets in the shower
Location: Shopping
Couldn’t get hot water in the shower, couldn’t get proper water flow, couldn’t turn the faucet off easily. Stayed 2 days without a shower, had to drive home to Canada to have a shower
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel , Hotel Management
Hello Susan, Thank you for your review of our hotel. We are sorry to hear that your stay at our establishment did not meet your expectations. We have taken care of the issues you experienced and we hope you will come back and visit us again. Thank you Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but a little smoky.

Posted Nov 5, 2017
Pros: Very comfortable mattress.
Cons: Complimentary water and casino cash.
Location: no comment
There was a constant clicking sound coming from the refrigerator or microwave. We called the front desk to let them know and they suggested that perhaps they could move us to another room. We were very tired though, so just put up with it..Also, we were disappointed that no casino cash was offered to us being first time visitors to the casino.
Comment from Hotel Management
Dec 28, 2017 by Emerald Queen Hotel, Hotel Management
Thank you for your review.