Ratings based on 585 Verified Reviews

3.3 out of 5
55% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Only room available in area with decent price

Posted Oct 2, 2017
Room and staff awesome. However the dining was awful and casino floor was over crowded and smelled like piss.
Comment from Hotel Management
Oct 12, 2017 by Emerald Queen Hotel , Hotel Management
Dear Guest, I appreciate your feedback about our hotel. I'm happy you enjoyed your stay. I will look into the issues you had. Regards, Debbie D / Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Yakima, WA

Close to Puyallup Fair; Above Casino

Posted Sep 25, 2017
Pros: Free valet parking; location
Cons: more 25 cent or dollar slot machines
Location: Puyallup fair; casino
The room was beautiful and clean with not the best view but it was quiet and comfy. Although the casino was full of cigarette smoke, there was no bad smell in the room, which we truly appreciated. Also, free valet parking was a plus. We would definitely stay again!
Comment from Hotel Management
Oct 12, 2017 by Emerald Queen Hotel, Hotel Management
Dear Perla, Thank you for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thank you Regards, Debbie D / Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Room great...gambling terrible

Posted Sep 21, 2017
I gamble a lot. These are the tightest slots I've ever encountered. Won't be back.
Comment from Hotel Management
Oct 12, 2017 by Emerald Queen Hotel, Hotel Management
Dear Guest, Thank you for your positive review of our hotel. Thank you Regards, Debbie D / Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Orchard

Birthday fun!

Posted Sep 1, 2017
We were not in the room much but it was clean, comfy and we made good use of it.
Comment from Hotel Management
Sep 12, 2017 by Emerald Queen Hotel, Hotel Management
Dear Alisha, Thank you for your positive comments. I am so glad to hear you enjoyed your stay with us. Regards, Debbie / Hotel Director
2 out of 5
by A verified traveler from Oregon

Total disappointment.

Posted Aug 30, 2017
Pros: Nothing.
Cons: Better customer service and room maintenance. The buffet greatly need improvement.
This is the first time we stay at this hotel. From their website, the rooms looks good and the descriptions of the buffets looks great. We were looking forward to the stay..... The room had cigarette stench and the micro wave oven timer keep ticking. The food quality and selections at the buffet were poor, my local all you can eat restaurant was better and at a much lower price. The service was the worst of any casino restaurant we had experienced. The valet parking attendants picked up and return our car with the attitude of why are you bothering me. Needless to say we will not be coming back and will definitely will not refer it to anyone.
Comment from Hotel Management
Sep 12, 2017 by EQC, Hotel Management
Hello Bruce, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Debbie D / Hotel Director
1 out of 5
by A verified traveler from washington

Nothing included

Posted Aug 22, 2017
No assistance for cab service, amenities, or room service. Popcorn ceiling, no blankets for spare couch, black mold in corner, radio didn't work. 1 remote for 2 tvs. Minimal towels. No items in suit such as cups, plates, utensils or bar. Zero activities other than slots and cig smoke! I give this stay a 0/10 (should have taken photos)
Comment from Hotel Management
Oct 19, 2017 by Emerald Queen Hotel , Hotel Management
Hello Sarah, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will be renovating the entire hotel soon and I hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Classmates reunion

Posted Aug 19, 2017
Pros: Quietness around the hotel rooms, large rooms, cleanliness, wonderful staff.
Cons: Making sure rooms are not smelling like tobacco smoke. (It is all non smoking rooms)
Location: Close to city, bus, shuttle between casino's, restaurants.
I rented 3 double rooms for 6 guests, 2 rooms were more than adequate, one room evidently had had smokers (non smoking rooms), and required a ozone machine twice to rid the room of the smell. It helped but didn't fully remove the odor. One person in that room is highly susceptible to that odor. The staff did their best to help this situation but evidently the odor was in the upholstery and carpet. I requested extra items for the rooms and they were there waiting for us when we arrived, while there I also asked for another coffeepot as in one room it was not working correctly, it was replaced immediately. All in all our experience for gathering of friends was a excellent experience. Food in the restaurants and deli is outstanding. All the staff throughout the casino were very pleasant and catered to our needs full time. I would use the facility again.
Comment from Hotel Management
Sep 12, 2017 by Emerald Queen Hotel, Hotel Management
Hello Casey, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. We do take pride in catering to our guests needs the best way we can. Although I was disappointed to hear about the smoke smell issue, I was pleased to hear my staff tried to help with the unpleasant odor. Regards, Debbie D / Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and staff

Posted Aug 11, 2017
Pros: What I liked the most was the staff, the machines, the buffet, and the location.
Cons: nothing.
Since the time we arrive they where all very friendly and very helpful. The hotel was clean and the rooms as well. I would recommend anyone who likes to play slots machines and enjoy a good buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Nice hotel close to family and friends

Posted Aug 5, 2017
Pros: It's connected to a Casino!
Cons: Room odor
Location: Easy to get to off I-5, great buffet, and spacious casino- would have liked access to an indoor pool.
Everything was great, but the room had a funky smell- probably from smokers. That was the only thing negative about my experience at the Emerald Queen Hotel.
Comment from Hotel Management
Sep 15, 2017 by Emerald Queen Hotel , Hotel Management
Dear patty, Thank you very much for you review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your comment about the room odor, I am personally looking into this and hopefully can rectify the issue.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, close to everything

Posted Jul 31, 2017
We Stay here every summer for the Good Guys car show. The staff are friendly, and helpful. The room is always clean, & the restaurant is very good.