Beautiful property on an exquisite beach.
Posted Dec 1, 2016
The property is beautiful surrounded by lush gardens and an exquisite beach. There are two very large pools, one for kids and the other adults only. They are separated by an outdoor restaurant, so you could not hear any noise from the kids pool. The adult pool overlooked the ocean, and there were always plenty of lounge chairs available.
The staff did not seem to love their jobs and the service was lacking everywhere at the hotel. The IHG membership check-in guy was not friendly and had a fake smile. When we asked one question during check-in, he replied that he would go over something completely different later. Basically, it seemed as if he had a script, and we went off of it when we asked the question. He asked if we were celebrating anything, and when I replied our 10 year wedding anniversary, he just laughed. I didn't understand that at all. We figured he didn't understand us, or was just trying to get rid of us.
The room was perfect and a true garden view. It was very private, about a 10 minute walk from the pools and ocean, but really great. The patio had a great soaking tub and was very romantic at night. The toiletries were great and replenished everyday.
I would recommend the hotel for the location and cleanliness, but not for the staff. They seemed lazy and not wanting to help EVER! Although, they had several golf carts, they were parked most of the time and not offered when they should have been.