Overall good experience, with some disappointments
Posted Sep 17, 2016 on Hotels
The Naviti Resort is a nice place to stay if you're not looking for a secluded getaway. It seems to primarily attract families, which means it can get loud in the dining areas and pool areas. The reception staff seemed confused and surprised by our reservation, so I'm not sure that reserving through a website is the best way to go if you want prompt check-in service. They kept asking who our travel agent was, so seem more accustomed to guests booking that way. Hotels.com also says that check-in is all-day, whereas when we arrived at 11am, they said check-in didn't start until 2pm, and they meant it--so be aware of that discrepancy. Staff were clearly operating on "Fiji time," which is probably fine for guests who were staying for a longer period of time, but we were there for only one night so it was frustrating to lose so much time waiting around for check-in, drinks, a boat ride, etc. Guests receive 1 hour of free wifi, and after that can purchase bundles. Buying a mobile wifi router from Vodafone when you're exiting the airport is a cheaper option. Everything was clean, staff were friendly if not immediately attentive, the beach and water are beautiful, and there are lots of additional services available (spa, boat rides, kayaking, etc.). Overall it was an enjoyable experience, but do consider whether the atmosphere fits what you're looking for and be aware that the level of customer service likely won't match what you're used to if you're coming from the US.