Good not great
Posted Feb 19, 2017
Though the grounds + pool were beautiful and kept immaculately clean, we felt this hotel did not live up to expectations. Our room felt dated, in particular the bathroom which was in desperate need of an uplift.
Half of the staff at the resort were friendly, attentive & helpful, whereas the other half were short & dismissive. No matter what you needed, whether it be to check in/out, room service, restaurants etc. the service was extremely slow, even waiting for a glass of water was borderline ridiculous.
Not to mention the extremely high cost for drinks, food & even wifi. It is well worth the short walk down the beach to the next hotel for dinner as the food is far nicer & it is a cheaper evening.
Upon leaving, the hotel refused to call a cab & would only let us leave using their own service which cost us $155 FJD. Almost double what our trip to the hotel cost which left a sour note to the end of our trip.
In total, a nice hotel but would not visit again.
Comment from Hotel Management
Mar 3, 2017 by Peter Hopgood, Hotel Management
Sunny greetings from the Coral Coast!
My team at Outrigger are all about delivering quality holiday experiences. It appears that in your case we failed in this mission in several areas.
I have noted your comments in relation to the lack of service from my staff. I sincerely apologise for this occurrence. I have personally addressed this issue with all of my staff.
I have also noted your comments regarding airport transfers. It should be noted that we are quite serious about the quality of vehicles and drivers that we refer to our guests. Unfortunately a number of operators in Fiji do not have the required 3rd party insurance coverage and also the quality of the drivers is questionable. Whilst it may cost a little bit more the quality of the vehicles and drivers are of the highest standards.
Anna, we thank you for taking the time to provide comment on your recent stay at the resort. All of my team looks forward to welcoming you back to our beautiful resort at some time in the not too distant future.
Outrigger Fiji Beach Resort