Ratings based on 812 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not next hotel however kids friendly

Posted Feb 7, 2016
It was not a clean hotel very old... However it was very kids friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from nz

Best resort on the main island

Posted Feb 7, 2016
We had a great time on our honeymoon here! Although there were plenty of kids it does have an r18 area which was great. Large room with large bed and deck. Amazing food. The only negative was there quiet period there so not much evening entertainment for adults.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Fantastic family resort

Posted Feb 6, 2016
We loved our stay at the Shangri-La! The resort had plenty of activities for the whole family, beautiful food and staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

The Real Deal

Posted Feb 6, 2016
The hotel is a 3.5 out of 5 Star. Rooms are dated but comfortable. There are 3 pools with the main lagoon pool a big hit with the kids. The resort is huge and can cater for all occasions. However I wouldn't recommend it for honeymooners as there are so many rooms and I could only imagine how busy it would get in peak season. All non motorised water sports are free which is great but everything else is expensive. The hotel is well situated away from Nadi and Denarau so you don't have to contend with traffic around the area. Food is average in the buffet restaurant so prepare for the same breakfast each day without much fruit selection. Drinks and food at the hotel is very pricy so I suggest buying food from Sigatoka or the local store 5 minutes away. Also get to know the drivers and a local taxi driver as using the hotel transport is again, expensive. The hotel is great for families and the beach is sensational. For the price we paid, it was more than we asked for though (I am being less critical as a result). However if you expect new facilities and cheap Asia prices then this is the wrong place for you. Staff are great and very friendly. We enjoyed a relaxing stay and would go again for the same price. Just be mindful of the fact that this hotel is not what you'd be use to at many of the 5 star Shangri La hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Beautiful hotel, with everything at your doorstep.

Posted Feb 3, 2016
Pros: That a yummy breakfast buffet was included in the price.
Cons: There were a few hidden costs I didn't think you should have to pay for the mini golf or for the golf.
Location: We went Zip lineing so that was about a half hours drive away.
A lovely we'll come from Rosie Holidays they drove us to our hotel then picked us up to take back to the airport. The staff at Shangri-la's were excellent very friendly. My daughter loved the kids club. It was great to have the beautiful beach so close to the pools. We also went Zip lineing which we could book at the hotel very convenient.
4 out of 5
Recommended
for Families
by A verified traveler from Australia

Nice hotel in great setting

Posted Feb 3, 2016
Pros: The hotel is in a fantastic and idealistic tropical setting with immediate access to good pools and a good beach.
Cons: The food options were a little limited, and the quality of the food not great.
A great week at a very good resort. The resort was in quite good condition and the weather perfect.
1 out of 5
by A verified traveler from Sydney

2-3 Star Hotel this is not a 5star.

Posted Jan 31, 2016
Housekeeping: our room was not clean floor has not been mopped for long time. We would walk out of the shower and we would leave drity wet marks and the floor mat would go black from being wet. Bed sheets had sand everyday they were not charged or shaken. Guestroom issues: Floor in room always wet and slippery very dangerous for our baby to walk around. Our bed was bent and was on an angel. Food: hotel food is not upto the 5-Star standards and hygiene of staff is not acceptable, touching food with hands and not using gloves. Baby high chairs were alway drity we would have to ask for someone to clean them. Also staff just let birds fly in and eat on tables there is bird poop on tables and floors. I know kids eat for free but the only option for kids food was pasta/Bolognese every night my baby was sick of this. My baby got sick with some rash and fever. I also bumped into a friend from high school over there and they and a baby as well, sick with fever and rash and they advised me they had met other parents with the same symptoms... So this must be related to some type of hygiene maybe the highchairs as they get shared or maybe it's a hygiene from the rooms. This Hotel is more of a 3-star hotel I can keep writing here here... May some of there board members should take a visit to the Fiji resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds and waterfront location

Posted Jan 30, 2016
Pros: The grounds are gorgeous. The staff are friendly. The rooms were really nice clean.
Cons: I think the resort could offer a free shuttle service to the nearby town of Sigatoka so traveller's can eat somewhere cheaper than the resort.
Location: It's not really that close to anything, but some day cruises offer shuttle pick up. This is a great resort if you just want to relax by a pool.
This is what you expect when you think of Fiji.............a palm tree clad resort right on the beach. We had a lovely few days here. The resort is beautiful, the staff are friendly and the boys on the boom gate yelling out big Bula welcomes when you come and go just top it off. The pool is lovely, but would like to have seen shade cloth over part of the adult side of the pool (not just the kiddy paddling area). This is more to ensure the pool stays at a cooler temperature than for shade purposes, although that would be nice too. The beach was a much nicer temperature than the pool. The main problem with this resort is that it is a long way from the airport and not within walking distance to the closest town which means you're very reliant on the resort facilities, restaurants etc unless you have a car. All in all, I really enjoyed our stay but we were glad we had a car so we could get out and about and visit local villages and more reasonably priced restaurants outside of the resort.
2 out of 5
by A verified traveler from Sydney

Frozen in time

Posted Jan 29, 2016
Pros: Children loved the kid's club
Cons: Serious investment in upgrades are needed.
Location: Nothing to say - apart from the visit to the local village (which was continually promoted to us by the staff) there is nothing that I was aware of.
Since visiting the Shangri-La 9 years ago there has been nothing done to the resort. The staff there have done their best, but with an obvious lack in investment in the resort, there's only so much lipstick that can be put onto a pig.
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Golden Coral Coast Beach

Posted Jan 28, 2016
Pros: The beach, pool, food and general atomoshere. Has good spread for the buffet breakfast at 3 locations.
Cons: Front desk staff need to smile and be accomodating.
Location: Sigatoka town and other hotel are approx within 30 to 40 minutes drive. Nadi is approx 1 hours drive
Has an excellent beach and hotel facilities. Has a small section of pool which is 2.1m deep so excellent. The pool and beach water temperature is very warm during January. Has a very good selection for breakfast and staff are very friendly. Pool side has fresh coconut water ( a must to try) and hotdogs for $10 and beef burgers for $15. Hotel has lots of other activities but was disappointed with the coral viewing as boat stop halfway through the trip and had to be towed back. Good experience though. The front desk staff experince not that great and let's the hotel down. Otherwise an excellent hotel with Ocean and lagoon view rooms. Hotel also have some standalone villas. Good selection and variety of food. Has a cafe for light meals ( must try chicken and mushroom pies) plus hot chocolate, flat white, etc.