Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from nz

Sofitel ???

Posted Aug 13, 2016
Cons: Almost everything
Location: Only plus is closeness to Port Denarau.
Most dissappointing stay I have had in Fiji. Check in shambles, faults in rooms that took forever to get fixed, ridiculous food and beverage pricing, never again !!! This should be Mercure or Novotel at best !!
5 out of 5
by A verified traveler from London, UK

Nice hotel close to the beach

Posted Aug 7, 2016
What an absolutely amazing place to stay. I had my wedding here and they can't do enough for you. Staff are so friendly. The pool is amazing. Can't fault it
Comment from Hotel Management
Aug 25, 2016 by Sofitel Management , Hotel Management
Bula Kathleen We appreciate you sharing your experience. It is our pleasure to read that you had an absolutely amazing stay with us. You big day was made a memorable one and your expectations were me with our friendly staff and amazing pool. It is our pleasure to welcome you back soon to Sofitel Fiji in the near future. Vinaka
4 out of 5
by A verified traveler

Nice hotel on the edge of beach very well look aft

Posted Aug 2, 2016
Noisy bathroom ventilation for first 3 days, carpet in need good wash or replace, light above bar top to be replace .beside this everything is good thank you Sofitel for good time and service
Comment from Hotel Management
Aug 25, 2016 by Sofitel Management , Hotel Management
Bula Thank you for your comment. Please allow us to express our sincerest apologies for the bathroom experience not being as expected. However, we are glad that your overall time with us was good and good service. It is our honor to welcome you back soon to Sofitel Fiji Resort & Spa. Kind regards
5 out of 5
by A verified traveler

Wonderful

Posted Aug 1, 2016
I took a chance and booked an unknown hotel to me. It was wonderful. The staff were so friendly and helpful. I didn't have a single thing to I didn't like.
Comment from Hotel Management
Aug 25, 2016 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are happy to know that you booked us as a unknown hotel and we managed to meet your expectations. It is our pleasure to read that you had a wonderful experience with our friendly and helpful staff. It is truly our privilege to have you as our guest and honor to welcome you back soon to Sofitel Fiji Resort & Spa. Best regards
4 out of 5
by A verified traveler from Gold Coast Queensland

Room was very spacious and comfortable.

Posted Jul 31, 2016
Pros: The pools and the room.
Location: We went on the South Seas Island tour which was the highlight of my trip.
I stayed in the Beach Club part of the hotel, which was very nice if you like to just relax and do nothing around the pool. There was entertainment some nights, but otherwise it was a bit boring and I found the older section of the resort to be a lot better catered for with activities during the day.The free cocktails and nibbles at Happy hour were nice, but really nothing was free as the extra cost to stay in that part of the resort would of covered that. The staff were great sometimes and at other times hard to find. My friends and I had a bad experience in the Salt Restaurant and waited over an hour for drinks and even longer for our meals after we had placed our orders on arriving. The V restaurant had great service, but the food was no better than dining on a cruise ship.
Comment from Hotel Management
Aug 25, 2016 by Sofitel Management , Hotel Management
Bula Thank you for sharing your experience with us. Please allow me to apologize for the bad experience at Salt. However, we are delighted to know that you enjoyed your overall stay with us, relaxing time at Waitui, great staff and great service at V. We look forward to seeing you back in the near future to experience the changes. Best regards
5 out of 5
by A verified traveler from auckland

very nice with good swimming pool

Posted Jul 18, 2016
Pros: nice staff, nice environment
the pool is pretty big and it is very good for children to play. Highly recommended for families with children.
Comment from Hotel Management
Aug 24, 2016 by Sofitel Management , Hotel Management
Bula Alison Thank you for your comment. We are happy to know that you enjoyed your stay with us, staff were nice, enjoyed the pool and our beautiful environment. We look forward to see you back. Best regards
5 out of 5
by A verified traveler from Vancouver, BC

Great resort!

Posted Jul 13, 2016
Pros: There's not much to not like! The hotel it's self is just lovely!
Cons: More affordable activity and food options. If perhaps you lowered the prices for these things, maybe more people would partake in them.
Location: Great location, and lots to do at the resort and very near by.
Sofitel was the third resort we stayed at in Fiji. Fantastic resort! Rooms are great, things to do are great! (but expensive) Food is great! (but expensive) Location is great! It's a really nice resort, glad we stayed here!
Comment from Hotel Management
Aug 24, 2016 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are sorry that the price experience was not as expected. However, we are delighted to know that you had a fantastic stay with us, great location and great food. It is our honor to welcome you back soon to Sofitel Fiji Resort & Spa. Vinaka
4 out of 5
by A verified traveler from Mackay Queensland Australia

Wedding Guest

Posted Jul 10, 2016
Pros: Beautiful resort and very friendly staff.
Cons: Too expensive
Location: Denaru Island Marina great variety of eateries and bars. Denaru Island Golf Club good food and entertainment.
We attended our nephew's wedding recently. We thoroughly enjoyed the wedding and the staff really looked after our every need. The resort was very nice and loved the view over the ocean every morning. The pools were lovely. I was surprised at the cost of food and drinks in the resort. The staff throughout the resort were very friendly and helpful. We found the Bula Bus service fantastic and used it regularly.
Comment from Hotel Management
Aug 24, 2016 by Sofitel Management , Hotel Management
Bula Gail Thank you for your feedback. Please allow me to express my sincerest apologies for the price experience not being as expected. Nevertheless, we are happy to know that you thoroughly enjoyed your nephews wedding, staff really looked after every need, lovely pools, fantastic bula bus and all the staff were very friendly and helpful. We do look forward to welcoming to back to Sofitel Fiji in the near future. Vinaka
4 out of 5
by A verified traveler

Wedding experience. I

Posted Jul 5, 2016
Pros: Nice and quiet
Cons: Turn down the a/c. We found it too cold. Food outlets were far too expensive. We hardly ate there, but still managed a bill of over $F600.
Location: We went for a wedding no activities required
Hotel comfortable and conveniently. Enough from me! I
Comment from Hotel Management
Aug 24, 2016 by Sofitel Management , Hotel Management
Bula Thank you for your comment. We are happy to now that you had a wonderful wedding experience with nice and quite time. We are sorry for the a/c let down of being too cold. We do look forward to seeing you back soon in the near future. Best regards
5 out of 5
by A verified traveler from Ballarat,Victoria,Aus

Awsome hotel everything for the family

Posted Jun 15, 2016
Pros: Everything was up to standard!
Cons: Rooms may need to be upgraded in next two years
Location: Location was awsome overlooking a beautiful ocean and islands.
We loved the hotel from the moment we got there we were treated like royalty. Rooms were clean, and cleaned daily.Facilities were just what we needed for our two kids aged 9&7. The water slide was a hit!! The food was to die for and not the slightest hint of a illness. Beautiful!! Make sure you join Accor advantage plus before you go its totally worth it!!!! The savings on food alone were significant!
Comment from Hotel Management
Jul 6, 2016 by Sofitel Management , Hotel Management
Bonjour Bula Chris, Thank you so much for your feedback. It was very pleasing to read that you enjoyed your time with us. We are delighted that you and your family enjoyed every bit of your stay from the rooms to the pool and food. We would also like to thank you for your loyalty towards Accor. It is our honor to welcome you back soon to Sofitel Fiji Resort and spa. Vinaka