Ratings based on 942 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Taupo, NZ

Posted Aug 31, 2015
Pros: Waitui Beach Club was excellent highly recommended
Upgraded to Waitui Beach Club and was an excellent decision
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant resort

Posted Aug 17, 2015
It was one of the best holidays we've been on, pure relaxation The staff went up and above in looking after us, nothing was ever too much trouble! It is an old resort but the over all experience was fantastic! If you are thinking of travelling with young children this is a resort for you to consider, fantastic care and interaction with the little ones!!
Comment from Hotel Management
Aug 19, 2015 by Sofitel Management , Hotel Management
Bula Mel Thank you for sharing your experience with us at Sofitel Fiji. We are very pleased to read you had the best holiday you've been on. It is our pleasure to know that we have meet all your expectations and give you a fantastic experience with us and our staff who went up and above to look after you. It is truly our privilege to have you as our guest and honor to welcome you back soon to Sofitel Fiji Resort & Spa. Warm regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Sofitel

Posted Aug 16, 2015
Good 5 star resort. Tidy and plenty of activities for everyone.
Comment from Hotel Management
Aug 19, 2015 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are glad you enjoyed your overall stay with us and plenty of activities for everyone. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Really relaxing

Posted Aug 15, 2015
Pros: Having a sunning room...and the gym... the grounds are really well keep.. Friendly staff
Cons: The smoking around the pool
Location: The Port is really great eating lots of restaurants and cheap drinking.. Right on the water edge lovely at night.
Down at the beach is a big improvement with seating and children water sports
Comment from Hotel Management
Aug 19, 2015 by Sofitel Management , Hotel Management
Bula Thank you for your comment. We are glad you had a really relaxing stay with us and enjoyed the beach improvement with seating and children water sports. We look forward to welcome you back soon to Sofitel Fiji. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from melboune

Great family friendly hotel

Posted Aug 14, 2015
Pros: Location service restaurants and choice of activities were fantastic
Cons: A shower room at checkout to not interrupt so spa guests
Location: Port Denarau is a short walk, all other resorts in close proximity, Nadi town a short trip on the west bus for $1 fjd all water activities beachfront
A great family friendly resort in a fantastic location. The activity staff were absolutely fantastic nothing was too much for them, Tepio the manager, Ice,David,Dan, Ledua and the other guys made our stay a memorable one. Activity program was great for the kids and the waterslide was priceless.
Comment from Hotel Management
Aug 19, 2015 by Sofitel Management , Hotel Management
Bula bjdj01 Thank you for your feedback. We are very pleased to know you had enjoyed your overall stay with us and found us a great friendly family resort in a fantastic location with absolutely fantastic activities staff and priceless kids waterslide. It is truly our privilege to have you as our guest and honor to welcome you back soon to Sofitel Fiji Resort & Spa. Warm regards
2 out of 5
by A verified traveler from New Zealand

Close to the beach

Posted Aug 12, 2015
Pros: My room
Cons: The staff
Location: Great location
The downfall of this place was definitely the staff. I called in 3 days before to tell them we may be late booking into the hotel. They were happy if we let them know closer to time arrival. We ended up getting there just before 12pm. They rudely told us we couldn't book in til 2pm. We were fine with that and went to lunch The staff service was slow and staff didn't seem to know what they were doing. Otherwise hotel facility and surroundings was beautiful
Comment from Hotel Management
Aug 16, 2015 by Alan, Hotel Management
Bula Kera Thank you for your comments. I am sorry that we were unable to give you a check in earlier than our normal check in time of 2pm. Your feedback about the slow service has been forwarded to the director of food & beverage for his attention. Vinaka Alan Burrows GM
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Hotel on the beach fiji

Posted Aug 10, 2015
Pros: Good Location
Cons: Bathrooms need revamp .
Location: golf tennis Swimming all sorts
Very Nice ,Staff were very good, Rooms were good bathrooms very small and need a maker over cupboard for suit cases could be used to make bath rooms bigger .Retile required . Ground floor rooms need ket access from the front . Food and Bar Prices about 20% to high .
Comment from Hotel Management
Aug 16, 2015 by Alan, Hotel Management
Bula Thank you for your comments. I have shared your kind words with the team. Your views on the bathroom & food prices are noted & will be reviewed. We look forward to welcoming you back to the hotel soon. Vinaka Alan Burrows GM
3 out of 5
by A verified traveler

Staff have no co-ordination at Salt bar

Posted Aug 7, 2015
Pros: very clean
Cons: No, as I said more training for some of the staff.
Location: Fine, the Port was a big attraction especially for eating out .
Very good service from cleaning staff. Reception staff need more training ,when bill was made up, your staff tried to charge us for a room although we already paid the travel agent.
Comment from Hotel Management
Aug 13, 2015 by Sofitel Management , Hotel Management
Bula Thank you for your comments. We are sorry that your experience with our reception staff did not meet your expectations; please allow me to express my sincerest apologies. I have passed the message to the Front Office Manager. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Jul 21, 2015
Pros: Situation and view
Cons: bathrooms ridiculously small
Location: beautiful walks along coast visiting nearby hotels and lovely restaurants enroute.
good hotel, lovely gardens overlooking beach (picture book perfect) only draw back was school holidays pool was chockers. Believe they are in process of building an adults only pool and area. Cant wait to go back.
Comment from Hotel Management
Aug 11, 2015 by Sofitel Management , Hotel Management
Bula Joy Thank you for your feedback. We are glad you enjoyed your overall stay with u, lovely gardens overlooking beach. Our new adult pool has opened and we look forward to welcome you back to experience our newest addition facilities at Sofitel Fiji Resort & Spa. Vinaka & warm regards
5 out of 5
Recommended
for Families
by A verified traveler from New Zealand

Good facilities for a family holiday

Posted Jul 19, 2015
Pros: Facilities and easy walking distance to the port area, so there are plenty of alternative restaurant facilities.
Room facilities were good and the buffet breakfast was excellent. It was during the school holidays so the resort was pretty crowded, particularly the pool facilities. I imagine it will be better when the new adult pool area is complete?
Comment from Hotel Management
Aug 11, 2015 by Sofitel Management , Hotel Management
Bula Chris Thank you for your feedback. We are glad you enjoyed your overall stay with us, very good room facilities and excellent buffet breakfast. The new adult pool has opened. We look forward to welcome you back soon to experience our "Waitui Beach Club". Vinaka & warm regards