Ratings based on 1,232 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice hotel at beach with awesome staff

Posted Apr 23, 2017
We stayed for 9 days and we enjoyed every single moment of our stay at this hotel. Staff is too good , especially a guy named Eddy made our stay more enjoyable. He showed us many traditional things like how to climb coconut trees, cut cocunuts, baskets and hats made of leaves. All kids enjoyed his company. There are so many activities for kids to do and staff members in turtle club are so friendly and caring with kids. All Pool areas are very good. But extra fee to access adult only pool is not fair to guests. That pool area should also be accessible to all guests if not free, a minimal fee can be charged. But $99 for an adult is ridiculous. Rooms are comfortable too but bathrooms need complete renovations. Bath areas are too small and definitely need a makeover. Wifi speed can also be improved. Restaurant are good too but more variety can be added like thai cusine, mexican etc. inspite of these issues, our stay at this place was awesome and this hotel will be our only option if we travel to fiji again. I highly recommend this place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Lovely hotel, staff are wonderful. Bedding not very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Sofitel

Posted Apr 21, 2017
Pros: Everything - food, pools, activities, room, location to beach, airport, Nadi etc
Cons: Perhaps a more value for money restaurant or cafe. as food in the resort was expensive.
The Sofitel was an amazing resort and I thoroughly enjoyed my family holiday there. I was particularly impressed with the magnificent pools. The only complaint I have is the price of the food - it was very expensive for a family. Besides the cost of food in the resort, I couldn't fault the resort. A fantastic resort for families :)
Comment from Hotel Management
Apr 23, 2017 by Sofitel Management , Hotel Management
Bula Thank you for you feedback. We are glad to know that you had thoroughly enjoyed your family holiday with us. We hope to welcome you back in the near future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Excellent overall. Only faults were some missing communication and the finish of the showe/toilet area.
Comment from Hotel Management
Apr 21, 2017 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. I am really sorry for the bathroom experience not being as expected. However, we are glad to know that overall you had an excellent stay with us. We wish to welcome you back in the near future. Vinaka
5 out of 5
Recommended
for Everyone
by A verified traveler from central coast. nsw australia

Relaxing, friendly atmosphere motel

Posted Apr 17, 2017
Big thankyou to the staff for making us feel welcomed and relaxed. From the bar staff to the choir guitarist that took us on when we were at our joviAl stage. Recommend upgrade to wait tui beach club extra perks and a great time for adult time. Big thank you.
Comment from Hotel Management
Apr 19, 2017 by Sofitel Management , Hotel Management
Bula Warren & Miri Thank you for your feedback. We are pleased to know that you had a relaxing stay with our friendly staff. We look forward to welcome you back in the near future. Best regards
3 out of 5
by A verified traveler

Nice hotel, clean grounds

Posted Apr 16, 2017
Nice and friendly staff, my expectations are not high and were not exceeded. Food and drinks i belive to be expensive. Had a spa treatment which I found very good. Overall nice but would look at another hotel next time.
Comment from Hotel Management
Apr 18, 2017 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are sorry for the experience was not as expected. However, we are glad to know that overall you had a nice stay with our friendly staff. It is our hope that you will give us the opportunity to better serve you in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Good experience, friendly staff and very welcomed

Posted Apr 3, 2017
Good experience, friendly staff and very welcomed
Comment from Hotel Management
Apr 10, 2017 by Sofitel Management , Hotel Management
Bula Nazzy Thank you for your feedback. We are glad to know that you had a good experience with us and our friendly staff. We look forward to see you back in the near future. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Apr 1, 2017
Pros: The staff were excellent and definitely deserve to be paid more than $3.50 per hour!!!!
Cons: The whole complex needs updating, it is not at a 5 star level that it is claiming to be.
We ended up moving rooms as our basin was cracked, there was a big stain in the bath tub and the toilet seat broke. I would not give the rooms a rating of 5 star resort. They definitely need to spend some money on upgrading the place as it is definitely not a Sofitel rating. Very disappointed in the rooms but the staff were wonderful. If you were coming to stay I would only prepare yourself for a 3 to 4 star rating for the rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Mar 27, 2017
Nice hotel but needs some mateinance work done. The food is amazing- think it may have something to do with the new food and beverage director.
Comment from Hotel Management
Apr 10, 2017 by Sofitel Management , Hotel Management
Bula Thank you for your comments. We are glad to know that you had enjoyed your overall stay with is and enjoyed the new food. We look forward to seeing you back in the near future. Vinaka
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Experience was great all the hotel staff were polite and very friendly would recommend this place to anyone looking to enjoy themselves
Comment from Hotel Management
Apr 10, 2017 by Sofitel Management , Hotel Management
Bula Thank you for your feedback. We are thrilled to read that you had a great experience with us. We look forward to welcoming you back soon. Warm regards