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Reviews of Best Western Paradise Inn & Resort

3 out of 5
Best Western Paradise Inn & Resort
905 N Main Street, Fillmore, UT

Reviews

8.2

Very Good

Rating 10 - Excellent. 389 out of 982 reviews" "
Rating 8 - Good. 393 out of 982 reviews" "
Rating 6 - Okay. 131 out of 982 reviews" "
Rating 4 - Poor. 38 out of 982 reviews" "
Rating 2 - Terrible. 31 out of 982 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The adjacent restaurant was really good. We had Mexican food for dinner. Next morning, several breakfast options are complimentary for hotel guests. I had fried eggs, sausage and toast. The sausage was especially good.
Stayed 1 night in Apr 2024
Response from Captain Scotty on Apr 24, 2024
Thank you for your recent stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Samantha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay and very convenient to have a mexican restaurant attached to your hotel
Stayed 1 night in Apr 2024
Response from Captain Scotty on Apr 24, 2024
Thank you for staying with us. We are happy that you enjoyed you stay and the adjacent Mexican restaurant. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 Terrible

Brad

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can hear every footstep of upstairs guests, tv not working, and internet not working.
Stayed 1 night in Mar 2024
Response from Captain Scotty on Mar 11, 2024
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We are working to solve the problems that you mentioned, and we hope to have them solved soon.Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

wendy

Very helpful staff Estelle. But pool water had floating debris. Tv remote didn’t work. Could hear upstairs neighbors walking around. Okay for driving overnight
Stayed 1 night in Feb 2024
Response from Captain Scotty on Mar 3, 2024
Thank you for staying with us. We appreciate you letting us of the problems you observed. We are working on fixing them.Sincerely,Scott L Lichfield, Assisitng the General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Captain Scotty on Feb 26, 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was only partially cleaned. Bathroom wasn't cleaned at all, just towels switched out.
Stayed 1 night in Feb 2024
Response from Captain Scotty on Feb 14, 2024
Thank you for staying with us and letting us know of your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the cleanliness of the room. We have some new housekeepers, and I'm afraid one of them may have messed up. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the area
Stayed 2 nights in Jan 2024
Response from Captain Scotty on Jan 31, 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Debra

Liked: Staff & service, property conditions & facilities
Very nice staff. Quiet and felt so safe.
Stayed 1 night in Jan 2024
Response from Captain Scotty on Jan 26, 2024
Thank you for staying with us. We are happy that you enjoyed you stay. This area is really quite safe compared to other places these days. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from Captain Scotty on Jan 26, 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Remi, LEDUC

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good staff, comfortable bed, new TV with great channels. Hot breakfast. Only negative restaurant is closed except for breakfast, no good restaurants in Fillmore except for fast food.
Stayed 1 night in Dec 2023
Response from Captain Scotty on Jan 26, 2024
Thank you for staying with us and leaving a nice review. We apologize for the restaurant being closed when you were here. The people that lease and run it in the afternoon and night went to be with family at that time. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

Megawati halim

Traveled with family
Building is old, dining area is seperate far from main building
Stayed 1 night in Nov 2023
Response from Captain Scotty on Dec 4, 2023
Thank you for staying with us. We are in the middle of refurbishing and upgrading our property. Sorry we weren't up to a higher standard. I hope you will come back after we have finished. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Remi, LEDUC

Pleasant Staff, quick check in, comfortable bed, clean room.
Stayed 1 night in Nov 2023
Response from Captain Scotty on Dec 4, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 Terrible

Linda

Disliked: Property conditions & facilities
Hotel is old and not very clean. Does not stand up to Best Western standards. Water started to pour in from the heating lamp in the ceiling of the bathroom while showering. Electrocution was a possibility. Reported it to management.
Stayed 1 night in Nov 2023
Response from Captain Scotty on Nov 24, 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate our cleanliness of the room lower than a nine, please let me know. Thank you. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean room
Stayed 1 night in Nov 2023
Response from Captain Scotty on Nov 18, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing in Fillmore. Resort is a motel but it is in good condition. The cafe serving breakfast did not open at the stated time.
Stayed 1 night in Oct 2023
Response from Captain Scotty on Nov 10, 2023
Thank you for staying with us. We are happy that you enjoyed your room. Sorry the restaurant opened late that day. We hope to see you again. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was great! The check in was easy, and the staff member was happy and courteous and explained everything well. We stayed for one night, the bed was quite comfortable, and the room had everything we needed. I love that it had a black washcloth to take my makeup off with, instead of a white one! The only slight downside to our stay, is that the hot tub was not hot. It was slightly cooler than the pool water, but on the plus side, the pool was warm enough for me to get in! Which says a lot, because I never get it pools haha. So that was kind of a bummer, but still a good stay overall. We played 9 holes of golf (beautiful course!) and our room on on the side of the golf course, and the view out to the course, and all around, was incredible with the sunset. We would absolutely stay here again!!
Stayed 1 night in Oct 2023
Response from Captain Scotty on Nov 10, 2023
Thank you for staying with us and leaving such a good review. We are thrilled that you enjoyed you stay. We really hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
This is an older Best Western, but they have tremendous breakfasts! Good bed and have updated shower and bathroom!!
Stayed 1 night in Oct 2023
Response from Captain Scotty on Nov 10, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Teri

Stayed 1 night in Oct 2023
Response from Captain Scotty on Nov 10, 2023
Thank you for staying with us. We hope that you enjoyed you stay. We would love to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 Poor

Jackie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was acceptable, Room was adequate but over priced. Breakfast was included in price however when we went for breakfast the cafe was not even open. All was dark, only other clients waiting.
Stayed 1 night in Oct 2023
Response from Captain Scotty on Oct 18, 2023
Thank you for your stay. We apologize that the restaurant was not open when you arrived. They open at 6:30am but do not turn lights on until the unlock the door since people start pounding on the glass as soon as they turn them on. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Captain Scotty on Oct 13, 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Betty

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Captain Scotty on Oct 13, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good. Small town—nice people but not a lot of options.
Stayed 1 night in Sep 2023
Response from Captain Scotty on Oct 13, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 Terrible

Darrell, Victoria

Traveled with partner
Disliked: Cleanliness, staff & service
We were given a dirty room... the toilet had a horrible ring around the bowl... the clock was not plugged in... and the phone did not have a cord to phone..
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 28, 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 Poor

Donna

Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 28, 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Lynn A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Sister and I stayed one night here. It was our second time this summer while passing through. They are pet friendly and have a wonderful area to walk the dogs. The breakfast is delicious. Great place for an over nighter while traveling.
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 23, 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

Grace

Stayed 1 night in Sep 2023
Response from Captain Scotty on Oct 13, 2023
Thank you for your stay with us and taking the time to leave a rating here on Expedia. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bring your own pillow
The pillows were much too thick to be comfortable on the neck. Although the mattress was comfortable we didnt get any sleep. Ceiling fans would be nice to have in the rooms to circulate the air. The restaurant was supposed to open at 6:30 am but at 6:35 although someone was in there guests were outside waiting but they were still not open. We've stayed here numerous times with excellent results but apparently things have changed.
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 23, 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Eveart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice golf course behind the hotel
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 18, 2023
Thank you for staying with us. We are happy that you liked the Golf Course and enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

halie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 13, 2023
Thank you for staying with us and leaving a 10-star rating. We appreciate your business and hope to see you again. Sincerely, Scott L Lichfield, Assisting the General Manager

10/10 Excellent

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly fast check in. Nice large room very clean. Air conditioner was quiet. Great water pressure and very clean shower. Plenty of towels. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 13, 2023
Thank you for your stay and review. We do hope to see you again. Sincerely, Scott L Lichfield, Assisting the General Manager

6/10 Okay

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 13, 2023
Thank you for visiting us and leaving a rating. We hope to see you again. Sincerely, Scott Lichfield, Assisting the General Manager.

10/10 Excellent

Betty

Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 13, 2023
Thank you for staying with us and leaving a 10-point review. We appreciate your business. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 Poor

Richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel seemed to be having bad days when I was there. The in-house breakfast was reduced to has browns and pancakes (only) one morning; the next morning there was no hot water for showers. Other than that, rooms were good and service was above average.
Stayed 2 nights in Aug 2023
Response from Captain Scotty on Sep 4, 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sad that you caught us during a time we have been having problems. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely, Scott L Lichfield, Assisting the General Manager

10/10 Excellent

Katy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled nicely and good value
Stayed 1 night in Sep 2023
Response from Captain Scotty on Sep 4, 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 Terrible

Dee

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were some issues that were a total disaster. The tv did not work and the staff was not able to correct it. We were told there would be a discount on the charges but I do not see one. I will never stay in that hotel ever again.
Stayed 2 nights in Aug 2023
Response from Captain Scotty on Aug 27, 2023
Thank you for your stay. I'm sorry that you caught us when we were having problems. I couldn't determine what name you stayed under to see why you haven recived a discount. please contact the hotel and tell us what name your room was under. Let the desk person know that you are the Dee on Expedia. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Roger

Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 27, 2023
Thank you for staying with us. We are happy that you left a rating on Hotels.com. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like you were at home ( great)
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 27, 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. Comments like that make our day. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel!
Clean and a friendly place. We have been staying here for years. If the prices continue to rise we are going to have to stay some place else.
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 27, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. I doubt we will have any more price increases in the near future. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

David

Stayed 2 nights in Feb 2023
Response from Captain Scotty on Sep 4, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 Poor

Dong Woo

Liked: Property conditions & facilities
Disliked: Cleanliness
dirty.
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 9, 2023
Thank you for your stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate our cleanliness and working order of the room lower than a nine, please get a hold of the property let us know. Thank you.Sincerely, Scott Lichfield, Assisting the General Manager

6/10 Okay

Matthew

Traveled with family
Should Have Been Better for a Best Western
The room was satisfactory but if you're hoping for a good experience with their breakfast and customer service, set your expectations much lower. Their free breakfast was at their restaurant they own which wasn't the problem. The service was extremely subpar. Because they were "so busy" (they had 25-30% of their restaurant full), they actually rejected a customer because they weren't staying at the hotel, actually telling them, "Because you're not staying at the hotel and we're really busy, we can't serve you"...even though they were closing in 20 minutes. It's as if we, the customers, were an inconvenience to them. The beds were comfortable and it was nice to have access to a pool. So the room was fine for the most part, with exception to our room trash not having been dumped prior to our arrival. Would I stay here again? Highly UNLIKELY.
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 10, 2023
thank you for your stay and letting us know of your experience here. We regret that you were unhappy with the restaurant. We have it leased to the people that do the Mexican food and they require us to be out or there just a few minutes after 10:30 so we are unable to serve people that come in close to that time if we are busy. Most of the locals know this and understand when we let tem know. thank you again. Sincerely, Scott L Lichfield, Assisting te General Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 13, 2023
Thank you for staying with us and leaving an 8-piont rating on Hotels.com. Please come again. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 Terrible

Joseph, Lake Forest

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 10, 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate so low, please contact the motel and let us know. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 13, 2023
Thank you for your recent stay at our property and for giving us a rating. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Captain Scotty on Aug 7, 2023
Thank you for staying with us and leaving a 10-point review. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient place to stop with a good breakfast.
Stayed 1 night in Jul 2023
Response from Captain Scotty on Aug 7, 2023
Thank you for letting us serve you. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Captain Scotty on Aug 7, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The BW Paradise Inn is older, but the room was clean and comfortable. The restaurant was understaffed, but they did their best to accommodate all that were there.
Stayed 1 night in Jul 2023
Response from Captain Scotty on Jul 28, 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We would like to apologize for the wait time at the restaurant. We would love to find enough employees to have the level of service that we used to have. We really hope this will be changing soon. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 Excellent

Sheryl

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the highway, room was standard but clean. With high temperatures I wish the AC worked a little better but it did ok.
Stayed 2 nights in Jul 2023
Response from Captain Scotty on Jul 28, 2023
Thank you for staying with us. We are happy that you had a good you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 Good

Debra

Liked: Cleanliness, staff & service
Very quiet
Stayed 1 night in Jul 2023
Response from Captain Scotty on Jul 28, 2023
thank you for your stay and review. We hope to see you again. Sincerely, Scott Lichfield, Assisting the General Manager