Standard Room, Sea View | Soundproofing, free WiFi, bed sheets
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Reviews of Villa Murano

3 out of 5
Villa Murano
Fira Santorini, Santorini, Santorini Island

Reviews

6.4
Rating 10 - Excellent. 7 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 13 out of 52 reviews" "
Rating 4 - Poor. 9 out of 52 reviews" "
Rating 2 - Terrible. 6 out of 52 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa Murano
Good location and very friendly staff and knowledgeable. They stored our luggage since slew arrived early and put in our room. We can’t wait to stay there again.
Stayed 2 nights in Sep 2019
Response from Mary front desk on Sep 26, 2019
We appreciate your feedback

2/10 Terrible

rafael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C was not working Bathroom was small and not clean! I mention about the a/c and they said nothing we can do! Stay away!!!
Stayed 2 nights in Aug 2019
Response from Mary front desk on Aug 30, 2019
Thank you!

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities
Try a different place!
Villa Murano is in a safe neighborhood, about 10 minutes walk down to Fira which is the city center. It is a bit of an uphill walk for half of it, so if you have mobility challenges, this might be hard for you. The front desk is very friendly but not 24 hours. They have a 24 hour phone number but my cell phone service was terrible in Santorini and I tried to call several times but couldn’t make a connection. They have a relationship with a driver which was nice, but we used the driver 3 times and he was late everytime: 10 minutes from picking us up at the airport, 20 minutes from Santo Winery, and 30 minutes from the hotel to the ferry port at 3am. I couldn’t call hime because I had bad cell phone service; wish I could’ve used a taxi so I didn’t have to worry that he would forget to pick us up. The room is small good sized and there’s a pool which is nice since beaches are hard to get to. The paint in the pool stuck to my skin and gave me an allergic reaction. Mary (front desk) was very friendly but there are so many hotels in the area, I’d recommend trying a different one.
Stayed 3 nights in Jun 2019
Response from Mary Front Desk on Jul 1, 2019
Dear Guest, We will try to be better on the future. Thank you!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most interesting island!
Bit of a hike uphill into the town of Fira and no shops nearby for bread etc. Rooms were compact but clean and comfortable. Very helpful staff (Katerina) and superb recommendation for a trip round the Caldera on a catamaran meant for 12 and occupied only by the 4 of us! Mix up with the booking as one reservation with 2 different names generated a double charge for pick up from the port as it was classed as 2 separate bookings - 40€ instead of 20€!!! Local buses were really good and a trip to Oia was very worthwhile. Another visit to Akrotiri to see the Bronze Age archaeological excavations was another visit worth making on the local buses.
Stayed 4 nights in Apr 2019
Response from team of Villa Murano on Jun 11, 2019
thank you

8/10 Good

Verified traveler

Clean budget room
Everyone there is very nice and extremely helpful. The best part about this hotel is the staff!! The rooms are simple but clean and the location is not as convenient as I had hoped.
Stayed 1 night in Sep 2018
Response from Team of Villa Murano Santorini on Sep 18, 2018
Dear Guest, thank you for your appreciation, it make us to become much better in the future. We hope to see you again.

10/10 Excellent

Sydney D.

Charming Villa near the center of town
We had a great stay at Villa Murano. They were so helpful in helping us make sure we got the most out of our stay. They provided us with a map and information on all the island highlights. The room was cozy and quiet & the staff is so welcoming. I'd highly recommend staying at Villa Murano!
Stayed 3 nights in Apr 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The location is not good at all. The local taxi driver could not even find the hotel and the road to reach the hotel is horrible!
Stayed 1 night in Apr 2018

2/10 Terrible

Hemant, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in the entire trip
Had following issues: 1) Had notified of late checkin. When we arrived there was no one to check us in. I rang them up with my US mobile incurring international roaming charges before they showed up 2) Room description said ocean view. We got a room with a 1x1 foot window near the ceiling (had to get up on to a stool to see outside and barely saw the water) 3) Room was in a really bad shape with no shower curtain [made the whole bathroom wet] and only 2 towels for the 4 of us. Ofcourse there was no one to call to get this rectified. There was no exhaust from bathroom, so we had to open the front door to let out all the steam - incredible Recommend Expedia remove this hotel from their list...
Stayed 1 night in Jun 2016

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Katerina, the owner on Mar 27, 2018
Thank you! We hope to see you again!

8/10 Good

Mike P, Montreal

Liked: Cleanliness, staff & service
Family Greece vacation 2017
The place was nice. Small quaint and not that far from everything
Stayed 3 nights in Jul 2017
Response from Katerina, the owner. on Aug 1, 2017
Thank you for your review and we hope that you felt good with us.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Jun 2017
Thank you for your positive feedback

8/10 Good

Kah Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and cheapest accommodation in the city!
The experience is good. It's the cheapest accommodation in Fira. The host was very friendly and helpful. They even offer us a ridd to the airport for €20 which you can share the cost among the group. We even got to keep our luggage in their office when we check out in the morning and come back at night to redeem our luggage. We got a nice room facing the pool. Everything was alright. The only problem is that the place was a little hard to find. You need GPS or you can ask around to find the place. You need to go through a maze from the bus Central station through the housing areas of the Greeks. But besides that, everything was great. A recommended place to stay if you want the cheapest place to stay in the city, Fira. It's all worth it.
Stayed 1 night in Jun 2017
Dear guests, it is very nice that you enjoyed your holydays in our hotel and in Santorini and thank you for your positive feedback that are helping us to be better. Wishing you the best!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Not
No reception,little English,unclean,he said free transfer to airport then charged us,no wifi in room,decent location,bunt out lights that flickered+sparked,shower head wasn't mounted+no curtain, you just better not.

4/10 Poor

Jan, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Wrong hotel
We booked Villa Murano but were transferred to Grand Murano after we tried for 2 hours to contact reception staff. Hotel was on an exceptionally busy street and the traffic noise was unrelenting (24 hours ) No staff present. Reception rarely manned. Pair of faux diamond earrings disappeared from the room. Room was not cleaned in 7 days Definitely not the 3 star accommodation we booked. I

6/10 Okay

luzma, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So difficult to get there
Hard to get there. The tv didnt work. The reception service ends early and starts late in the morning They were very nice to take us to the port.

2/10 Terrible

Yi-Pin, Taiwan Yunlin County

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The boss of Villa Murano treated me as a theaf.
The boss wanted me to open my luggage because he thought that I stole 2 towels from them. I explained him about it. He asked housekeeper about it. The housekeeper proofed that I was right. "I'm not a theaf" that I said. He didn't apologize me. I felt so terrible.

6/10 Okay

Verified traveler

6/10 Okay

Derrick

Liked: Room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Villa Murano is about a 15 min walk to the centre of Fira. The hotel receptionist is very nice and very helpful. The owner picked us up at the airport. However, it was a headache trying to organize drop off at the port, which is included in the reservation. We were left a note that we have to pay 5 euros each for drop off and at 6 am for a 8:30 am ferry. We called and confirmed with someone for 7 am, but the driver still knocked on our door at 6:30 asking why we were late. He was annoyed that he had to wait for us and was not very friendly. We didn't need to pay the 5 euros each. So the overall experience was very flaky and confusing. I would not stay here again.

4/10 Poor

dallasdude, dallasdude

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel if you have very limited budget
It is not very far from fira downtown if you don not mind walking up and down on some hill road. Do Not expect too much with the price you pay for. It is like a motel 6 in States. When we stayed in this place there were a group of young students partying all night outside at the pool. It is a OK place if you just need somewhere to sleep.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

EC, London

Great place to watch sunrise
This hotel is about 10 min walk to Fira, so it's not too bad, but the room I stay was in the lower floor which doesn't have good wifi reception, plus the toilet facility is very basic which no shower curtain or anything, so after shower you can expect this toilet are wet everywhere. However, the deck upstair is a great place to watch sunrise though, it makes it worths to stay.

6/10 Okay

Melanie C, Massachusetts

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hard to find but nice
We came in on the late ferry and although the hotel offers a ferry transport, there was no contact information on the site for us to tell them when we were coming in, so we took the bus to the hotel. When the reception person pulled up in a van, he seemed angry with us that we didn't take his van from the ferry but we looked for a sign from Villa Murano and did not find one. The next day we had to go back down to the port for a trip and we asked for transport and they said it was only when we were leaving or first arriving. They called a taxi which charged us more than what the desk said they'd charge but that's not their fault. Anyway the room itself was very pleasant, with a room up a little ladder/stairs and a clean bathroom and little couch area downstairs. The location was very good but it was So Hard To Find because there was no street address provided on hotels.com, and locals did not seem to know where it was.

8/10 Good

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Peter, Netherlands

Liked: Cleanliness, staff & service
Disliked: Room comfort
Budget hotel with potential - but variable
We only wanted a budget room for a few hours between lat night ferry and plane, so had low expectations. The room was clean, though the mattresses in poor condition with the springs poking through. After some difficulties with our reservation and connecting to the hotel (the number given was a fax), the hotel arranged a taxi to pick us up from the port (€15) and take use to the airport (free), which was very helpful. Sleep was less successful - the beds, the fact that we were woken by a man at 7am plastering the outside of our wall (!) and the fact that the hotel sits in a tight loop of the main road. There was no hot water for a shower, and the same tepid water must have been used to make our tepid tea and instant coffee for breakfast. Overall then, a disappointment, but it does have potential. Maybe too early in the season?

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel keepers. Transportation to and from ferries and airport. Very sweet and comfortable accommodations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, pleasant stay near Fira center
Katerina was lovely and helpful the entire time we stayed at Villa Murano (she even helped me with some Greek language homework I had to do over our Spring Break vacation). Rooms and general patio layout of the hotel were clean and welcoming. A small breakfast was available every morning, and they even ordered take-out for us one night! I would love to stay there again if I ever return to Fira.

8/10 Good

Leo

Disliked: Staff & service
Loma Firassa
Huoneessa olisi kaivannut vedenkeitintä ja parvekkeelle kuivaustelinettä. Patja oli todella kova ja epämukava, tyynyt onnettomat. Meillä oli ylinmmän kerroksen huone ja ihana saada molemmat ovet auki parvekkeelle. Ilmastointi oli tehokas. Hotellin uima-allas oli pieni mutta aivan riittävä meille. Altaan siisteys/puhtaus olisi voinut olla parempi. Respa ei ollut auki kuin ajoittain. Asiakkaita tuli mutta ketään ei tullut heitä vastaanottamaan eikä mitkään puhelinnumerot vastanneet. Lähtöpäiväksi olimme tilanneet auton hotellilta ja sepä tuli lopulta n. puoli tuntia myöhässä, mutta hinta oli silti sama.
Stayed 12 nights in Jun 2023

8/10 Good

Simone

Traveled with group
Stayed 4 nights in Sep 2022
Response from Team Of Villa Murano on Oct 21, 2022
thank you

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Stayed 4 nights in Aug 2019
Response from Mary front desk on Sep 3, 2019
Thank you!

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres bien placé, et super vue
Bon accueil personnel disponible, hôtel très bien placé au centre de l'île, très propre. WiFi disponible dans les chambres gratuitement. L'hôtel dispose d'une piscine. Possibilité de transfert vers aéroport et port sur demande (payant). Très content et satisfait je vous le recommande.
Stayed 3 nights in Jun 2019
Response from team of Villa Murano on Jun 11, 2019
thank you

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
gut: relativ zentral in Thira City; Schlecht: Bad
Zum Besuch der Stadt Thira gut. Schlecht: Hygieneeinrichtung Verbindungsstraße in der unmittelbaren Nähe > laut
Stayed 2 nights in Aug 2018
Response from Team of Villa Murano Santorini on Sep 23, 2018
Dear Guest, thank you for your appreciation. It make us to become better in the future. As you can see at our website, the hotel is near to the road. Thank you.

4/10 Poor

Karoline

Disliked: Staff & service, property conditions & facilities, room comfort
Não recomendo!
A menina da recepção foi atenciosa conosco mas definitivamente não tivemos uma boa experiência no hotel. O hotel e relativamente perto do centro mas não arrisque ir a pé com malas pois tem uma subida ingreme. O hotel não tem amenidades e é extremamente pequeno, a foto está super valorizando o tamanho do quarto mas se você tiver duas malas, uma terá que abrir na cama pois não tem espaço no chão, o hotel não tem conforto algum. Eu tive que pagar day-use em outro hotel e só ia pro villa murano pra dormir.Para a água do chuveiro esquentar você precisa liga-ló uns 10 minutos antes senão tomara banho frio, o que pra mim foi um grande absurdo pois 10 minutos pra água esquentar disperdiça-se muita água e em uma época de mundo sustentável isso inadmissível. Eu tentei trocar de quarto ou cancelar a reserva para ir pra outro hotel mas não foi possível e ainda recebi uma mensagem mal criada ao enviar uma avaliação ruim sobre o hotel.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Chrysa Front Desk on Jun 1, 2018
Thank you!!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Für Riesende ohne große Ansprüche okay
Wir sind im März gereist und es war uns klar, dass es kühl ist - daher hätten wir eine Heizmöglichkeit erwartet. Die Klimaanlage allein schaffte es leider nicht und erst am 2. Tag bekamen wir eine zusätzliche Decke. Das Zimmer war sehr klein, außer einem "Frisiertisch" mit viel zu tiefem Spiegel und einem Mini-Nachttisch gab es keine Ablagemöglichkeit. Der Kleiderschrank hatte nur eine Stange, alles andere musste auf den Schrankboden. Das Bad war sehr eng und die Dusche ebenso, wenn man nicht gerade Bohnenstange ist, nicht sehr angenehm. Das warme Wasser brauchte enorme Anlaufzeiten, am ersten Tag gab es gar keines. Es war jedoch alles sehr sauber und gepflegt, die Vermieter nett und auf Anfrage gab es dann auch Decken und Warmwasser. Das Hotel liegt in einem Teil von Fira, wo außer Wohnhäusern und einigen weiteren Hotels NICHTS ist. Ein kleiner Minimarkt ca. 10 min straßab, die nächsten Lokale in der Stadt ca. 30-40 min (zu Fuß). Jetzt im März haben die Lokale am Kraterrand fast alles geschlossen, so dass man etwas weiter weg in den Ort muss. Auf Grund der Abgeschiedenheit und recht steilen Straßen ist ein Auto empfehlenswert! Die Terrasse war jedoch schön, im Sommer gibt es dann auch einen Pool. Obwohl das Hotel direkt in einer Straßenkehre liegt, war es recht ruhig. Das WiFi war gut.
Stayed 7 nights in Mar 2018
Response from Katerina, the owner on Mar 27, 2018
Dear Guest, You're right, in March, most of the shops and restaurants of Santorini are closed. I am happy that you was felling good with us! Hope we see you soon! Thank you!

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raj na ziemi
Bajeczne miejsce ! Trudno o lepszy wybór w pażdzierniku. Pogoda wspaniała, widoki niezapomniane,jedzenie wyśmienite, mili ludzie.
Stayed 5 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
位置不错，只是环境一般，被子感觉不是很干净
Stayed 1 night in Oct 2017

6/10 Okay

ARNE

Liked: Cleanliness, staff & service
Trevlig personal
Det var bra med god service

8/10 Good

mairy, Campo Grande

Liked: Cleanliness, property conditions & facilities, room comfort
Muito bom
Não havia ninguém no hotel para nos receber, o que dificultou um pouco, mas foi solucionado e senhora que nos acolheu foi encantadora.

4/10 Poor

CHING-I, taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃枱常常沒有人的很糟的飯店
房間很非常非常小,小的很離普,加了床的房間完全沒有地方放行李。 房間是收不到wife的，完全收不到. 飯店櫃枱並不是24小時的,下午休息時段無法辨理入住,令人非常困擾 晚上沒有熱水,沒有熱水的同時,櫃台是沒有人的。隔天的抱怨沒有得到任何的道歉。 蓮蓬頭是非常破舊的,水花到處噴濺,水龍頭需要非常非常用力才能關緊,鐵製的零件是生鏽且斷裂的

10/10 Excellent

lee, sy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 픽업서비스 확실한 숙소!
메일주소를 몰라서 픽업요청을 못했는데 저희가 발견못해서 이용못했지만 새벽에 항구로 픽업나와주셨어요. 갈때도 항구까지 샌딩 확실히 해주십니다. 지은지 얼마안되서 시설도 깨끗하고 특히 욕실이 아주 깔끔했어요~ 버스정류장도 가깝고 피라마을 중심가도 도보이동가능해서 편하게 묵었네요.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

4/10 Poor

ToTheSun

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

Sylvain, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable et climatisé!
Petit hôtel sympathique et confortable à 8 minutes de marche du centre-ville.

6/10 Okay

Hanne, Norge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Greit hotell
Greit hotell med gåavstand til Fira sentrum. Svømmebassenget er veldig lite. Rommene har grei standard.

10/10 Excellent

Ma, Duisburg

Liked: Cleanliness, staff & service, property conditions & facilities
room is too small, and a little far away.
room is too small, and a little far away.

6/10 Okay

Frank, Norway

Disliked: Room comfort
We stayed there for 2 nights in the middle of August 2013. We agreed for them to come and pick us up at the airport, but when our plane was delayed (and we did not have any opportunity to let them know); they got all stressed. At least they tried to come in contact with us by email (that the driver was at the airport), but we had no opportunity to check this because we were on the delayed plane. There is a road with a lot of traffic that goes around the hotel on three sides maybe 2 metres from the hotel wall at max.. People on the road can see that you are laying by the pool and taking a swim. It takes maybe 15/20 tops to walk to the centre/square, depending on how fast you walk. It is also quite a bit of a labyrinth you have to walk through to come to the square, and it is mostly walking up. If you can't walk, it will take much (!) longer. The room itself was okay and had what you need to take a sleep and a shower. Nothing more than that. I would not sleep there again, because we found a much better place later on:-)

6/10 Okay

Verified traveler

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Solita delusione a Santorini
Cosa posso dire? E' brutto e lontanuccio dal centro di Thira. Il solito pacco formato Santorini, dove per dormire in un bel posto a quanto pare è obbligatorio spendere almeno 200 euro. Il gestore, che parlava un inglese veramente approssimativo, è venuto a prenderci al porto e ci ha accompagnato all'aeroporto. Questa devo ammettere è stata la cosa migliore dell'intera esperienza.