Exterior

Reviews of Best Western Firestone Inn & Suites

2.5 out of 5
Best Western Firestone Inn & Suites
11228 Business Park Circle, Longmont, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 373 out of 795 reviews" "
Rating 8 - Good. 258 out of 795 reviews" "
Rating 6 - Okay. 100 out of 795 reviews" "
Rating 4 - Poor. 33 out of 795 reviews" "
Rating 2 - Terrible. 31 out of 795 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean an quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly
Stayed 4 nights in Mar 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

6/10 Okay

albert

Stayed 1 night in Feb 2024

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Our maid kept it room perfect for us.
Stayed 3 nights in Jan 2024
Response from Javier Cruz on Feb 28, 2024
Lori, Thanks for your feedback. I will be sure to share your feedback with our team. We hope to see you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Best Western Firestone Team on Dec 10, 2023
Dear Laura,Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and has a memorable stay, and we're delighted to see that our efforts resonated with you. It's always encouraging to receive such positive feedback, and we genuinely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experience. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We look forward to serving you again soon!Best Regards,

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Best Western Firestone Team on Dec 10, 2023
Dear Anthony,Thank you so much for taking the time to share your fantastic 10/10 review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and has a memorable stay, and we're delighted to see that our efforts resonated with you. It's always encouraging to receive such positive feedback, and we genuinely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experience. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We look forward to serving you again soon! Best Regards,

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Cesar,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely value the opinions of our guests, and we're sorry to hear that your experience fell short of your expectations.We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your concerns are important to us, and we would appreciate the opportunity to learn more about the specific issues you faced so that we can address them promptly and make improvements where needed.If you would be willing to provide more details or contact our management team directly, we would be grateful for the chance to better understand your experience and work towards a resolution.Again, we apologize for any shortcomings in our service, and we appreciate your feedback as it helps us strive for better guest experiences in the future.Thank you for bringing this to our attention.Sincerely,Best Western Firestone Team

10/10 Excellent

jeanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Nice
Very comfortable. Friendly staff. Good and convenient breakfast.
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Nov 22, 2023
Hello,Thank you for taking the time to rate our hotel! We are pleased that you had a good experience with us, and we look forward to hosting you again in the future.

4/10 Poor

Morgan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs allllll over the bathroom and the couch. It was disgusting.
Stayed 1 night in Nov 2023
Response from Javier Cruz on Nov 22, 2023
Dear Morgan, Thank you for taking the time to share your recent experience with us. We appreciate your feedback as it allows us to continually improve our services. I want to personally address the concerns you raised about bugs in your room.Upon receiving your feedback, we took immediate action and conducted a thorough inspection of the room in question. Our dedicated housekeeping team, in collaboration with professional pest control services, has addressed and resolved the issue to ensure the comfort and satisfaction of our guests.Please accept our sincere apologies for any inconvenience this may have caused during your stay. We understand how important a clean and pest-free environment is to our guests, and a high standard in regard to cleanliness of our guest rooms with our already implemented measures to prevent such incidents from happening. Your satisfaction is our top priority, and we want to ensure that we take every step possible to address your concerns.Once again, thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Kind Regards, Javier Cruz Regional Director Ledgestone Hospitality

10/10 Excellent

anne

Stayed 2 nights in Oct 2023
Response from Front Desk Staff on Oct 29, 2023
Hello,Thank you for taking the time to rate our hotel! We are pleased that you had a good experience with us, and we look forward to hosting you again in the future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in around 1:30 am and the attendant already had us checked in and ready to go.
Stayed 1 night in Oct 2023
Response from Front Desk Staff on Oct 29, 2023
Hello,Thank you for your comment and review of our hotel. We are glad that you were pleased with us and your experience here. We look forward to hosting you again in the future!

6/10 Okay

Kimberly

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel room was clean, but the toilet did not flush. I asked for it to be fixed on Thursday when I arrived. I went down and spoke to the front desk and they asked me if I tried to fix it and I told them no. I thought that was really strange that they would ask me to fix it to make a long story short, the toilet did not get fixed until Saturday. When the lady that cleaned our room came in and noticed that it was clogged. The next issue was there was no hot water for at least 10 hours. Seems like a Lotta plumbing issues for a three night four day stay.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 22, 2023
Hello,We do apologize that there were multiple issues during your stay. This is not a normal experience with us. We are working hard to make improvements here at the hotel and make the guest experience the best possible. We do hope that we can earn another opportunity to show you our improvements in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
There wasn’t enough parking. The pillows were flat and uncomfortable. The bed was to hard for me. Was not comfortable to get good sleep on.
Stayed 1 night in Oct 2023
Response from Javier Cruz on Oct 13, 2023
I'm sorry to hear about your experience with parking, pillows, and the bed during your stay. We appreciate your feedback, and we take it seriously. Here are some steps we're taking to address these concerns:Your feedback is invaluable, and we will use it to make necessary improvements to ensure a more comfortable and enjoyable stay for our future guests. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future. If you have any more specific suggestions or questions, please feel free to reach out to us directly.

2/10 Terrible

Esteban

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here ever
Stayed 1 night in Sep 2023
Response from Javier Cruz on Oct 11, 2023
Dear Esteban, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience or discomfort you experienced during your visit. We take all guest feedback seriously and use it as an opportunity for improvement.Your comments are valuable to us, and we would appreciate the opportunity to learn more about your specific concerns so that we can address them effectively. Please feel free to contact our management team at the property to discuss your experience in more detail.Our goal is to provide exceptional service to all our guests, and your feedback helps us in achieving that. We would love to have another chance to welcome you back and demonstrate the improvements we've made based on your input.Once again, we apologize for any inconvenience you faced and thank you for bringing it to our attention. We hope to have the opportunity to change your perception of our property on a future visit.

8/10 Good

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
the staff at this property were very nice and helpful. the only thing I did not like was the pool and hot tub. The hot tub was dangerously dirty with a thick rim of greasy sludge around the top, normally a sign chlorine and algecide are needed or the PH is far off base, needing an acid backwash. The pool had little piles of dust/dirt that moved with every step you took indicating an algecide had been applied but never vacuumed up. It needed extensive cleaning and visible signs of bacteria growth were all over especially the hot tub. The output valve on the pool was very weak. The pool pump and filter may have needed back washed. It was a beautiful pool and tub set up in a lovely pool room but it needs attention desperately. The bathroom near the pool room was locked day and night.
Stayed 5 nights in Sep 2023
Response from Javier Cruz on Oct 11, 2023
Barbara, Thank you for sharing your feedback about your recent stay at our property. We truly appreciate your comments and are glad to hear that you found our staff to be nice and helpful. However, we apologize for the issues you encountered with the pool and hot tub.Your observations regarding the hot tub and pool cleanliness are concerning, and we take them seriously. Maintaining a safe and clean environment for our guests is a top priority. We will investigate the issues you mentioned and take immediate action to address and rectify them. Your input will help us improve our facilities and provide a better experience for future guests.Regarding the locked bathroom near the pool room, we will review our policies and ensure that guests have convenient access to facilities when needed.We appreciate your valuable feedback, as it helps us identify areas for improvement. We hope you would consider giving us another opportunity to provide you with a more pleasant and satisfying stay in the future. If you have any further concerns or wish to discuss your experience in more detail, please don't hesitate to contact our management team at [contact information].Once again, thank you for your feedback, and we look forward to the possibility of hosting you again in the future.Sincerely,Javier Cruz Regional Director

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Javier Cruz on Oct 11, 2023
Thank you very much for the rating.

10/10 Excellent

Amy

Stayed 3 nights in Sep 2023
Response from Javier Cruz on Oct 11, 2023
Thank you for the rating. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist working the night shift was awesome!!
Stayed 1 night in Sep 2023
Response from Chris Weiss on Sep 19, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very nice. The staff was very helpful If you go to have breakfast make sure you go early because we got there about 20 min till they close up and the Eggs and sausage were simi warm. But they did have a waffle maker so something was hot. They didn’t rush us out though we left at 9:30 when their supposed to close at 9:00
Stayed 2 nights in Sep 2023
Response from Chris Weiss on Sep 19, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

shanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay at this hotel and also the area as well
Stayed 2 nights in Sep 2023
Response from Chris Weiss on Sep 19, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Hello,I want to thank you for taking the time to respond to the survey. We do greatly apologize that your experience with us was not up to your expectations. We are working hard to correct our issues and do hope that you will give us another chance in the future to deliver that excellent experience.

2/10 Terrible

Cami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Chris Wiess on Aug 24, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a negative experience at our property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Great shower. Breakfast provided was great with good selection. Could have more non caffeine hot drinks available.
Stayed 6 nights in Aug 2023
Response from Chris Wiess on Aug 17, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Raul

Traveled with partner
Liked: Amenities
Great location
Stayed 2 nights in Aug 2023
Response from Chris Wiess on Aug 17, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Vikki

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Hello Vikki,Thank you for taking the time to take the customer satisfaction survey. While it looks like we were able to provide you a pleasant experience overall, we know that we can always do better. We are working hard to improve the guest experience here at the hotel, and do hope that you will give us another opportunity to deliver that excellent experience to you in the future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Denver
It's late when I arrived I was tired and those two front desk ladies where AMAZING!!! I can't remember their names. The room was very clean. The bed was super comfy. And breakfast was surprisingly good for your normal free breakfast.
Stayed 1 night in Aug 2023
Response from Chris Wiess on Aug 14, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Night
Check-in was fast and friendly our room was very comfortable and quite for a restful night. The hot tub was nice but the chlorine levels are to high makes your eyes burn if the jets are on we couldn't stay in it due to that. Might consider checking it Breakfast was very good bacon, eggs muffins and waffles and other items. In all we enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Chris Wiess on Aug 14, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris Wiess on Aug 17, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris Wiess on Aug 17, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Adan

Disliked: Cleanliness, property conditions & facilities
The swimming poool made my kids stomach hurt it was nasty hot tub and swimming pool looked like haven't been cleaned in a long time nasty
Stayed 2 nights in Jul 2023
Response from Chris Wiess on Jul 28, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a negative experience at our property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
It’s Ok
Key card to room didn’t work 3 times, and I was on the 3rd floor. Elevators to the different floor or loud and slow. Use the workout room, treadmill was very old, definitely needs to be upgraded.
Stayed 1 night in Jul 2023
Response from Chris Wiess on Jul 28, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a negative experience at our property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris Wiess on Jul 24, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you Found our property fitting your needs. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Chelsea

Stayed 1 night in Jul 2023
Response from Chris Wiess on Aug 17, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Jim

Stayed 1 night in Jul 2023
Response from Khia on Aug 16, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was pleasant and room was clean.
Stayed 3 nights in Jun 2023
Response from Chris Weiss on Jul 12, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't say enough about Sarah and Tim employees here. We had some issues in room. They came to our rescue to solve problems. Nice place to stay.
Stayed 1 night in Jun 2023
Response from Chris Weiss on Jul 3, 2023
Your feedback is very important to us, and I am saddened to hear that you didn't have the greatest experience with your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn &Suites, we continuously strive to meet your needs and expectations.

8/10 Good

Barbara, Santa Ynez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Woong

Stayed 1 night in Jun 2023
Response from Chris Wiess on Jul 24, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have a good Experience at our property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub and pool was nice.
Stayed 1 night in Jun 2023
Response from Chris Weiss on Jun 28, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed our Pool & Hot Tub. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Larry

Stayed 1 night in Jun 2023
Response from Chris Wiess on Jul 24, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a Good experience at our property. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

S

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Erwin, Rock Hill

Traveled with partner
It was just an OK place…. Nothing Special. Not worth what we paid!
Stayed 1 night in Jun 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you didn't have the greatest of times with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Firestone Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Robert A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found what you were looking for in our Property. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jed

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property meeting your standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Woke up to the smell of bacon. What more could you want.
Stayed 1 night in May 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found waking up to the smell of bacon as pleasant as we do! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property suiting all of your needs. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front office staff. Breakfast was what you might expect for free. Not great, not bad. Comfy and reasonably priced.
Stayed 4 nights in May 2023
Response from Chris Weiss on Jul 3, 2023
Thank you for taking the time to tell us about your experience at the Best Western Firestone Inn & Suites. It is always a pleasure to receive positive feedback.I am particularly pleased that you thought our staff was Great. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at the Best Western Firestone Inn & Suite, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Malathi

Stayed 1 night in Apr 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, nice fresh room.
Room was nice, new, fresh and clean.
Stayed 2 nights in Apr 2023