Lobby

Reviews of Comfort Suites Longmont

2.5 out of 5
Comfort Suites Longmont
11292 Business Park Cir, Longmont, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 408 out of 877 reviews" "
Rating 8 - Good. 260 out of 877 reviews" "
Rating 6 - Okay. 97 out of 877 reviews" "
Rating 4 - Poor. 61 out of 877 reviews" "
Rating 2 - Terrible. 51 out of 877 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙃
Stayed 7 nights in Mar 2024

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Amenities
The carpets in the hallway and elevator were dirty, and the pool was filthy.
Stayed 5 nights in Apr 2024

10/10 Excellent

Aaron, SAINT CLAIR SHORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the pool was excellent.
Stayed 4 nights in Mar 2024

6/10 Okay

Roberto

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Stayed 1 night in Mar 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great choice when I come down from the hills. Reasonable price and great service.
Stayed 1 night in Mar 2024

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not very sound proofed for highway noise.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Teri,Thank you for sharing your experience with us. We're glad that you enjoyed your stay overall. We appreciate your feedback about the sound-proofing of our rooms and we'll certainly consider this as we continue to enhance our guests' experiences. We look forward to the opportunity of welcoming you back to our hotel in the future.Warm regards,Hotel Management

10/10 Excellent

Cindy

Stayed 4 nights in Mar 2024

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 7, 2024
Dear Kristie,Thank you for taking the time to rate us with 5-stars! Your rating speaks volumes, even without a comment. We're thrilled to know you had a wonderful stay with us and hope to have the pleasure of welcoming you back soon at our hotel.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Jessica,Thank you for taking the time to rate our hotel. We are glad to see that you've given us a 4-star rating. We're always eager to hear from our guests, so if you have any feedback or suggestions for us, please don't hesitate to share. We look forward to welcoming you back in the future. Warm regards,Hotel Management

8/10 Good

Jerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, parking sufficient and staff was friendly. Hotel and room was clean, temperature was adequate and easily adjustable. Breakfast was plentiful with a decent selection of food choices.
Stayed 4 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Jerri, Thank you for sharing your positive experience with us. We're thrilled to know you found our check-in process smooth, parking ample, and staff friendly. It's great to hear you enjoyed the cleanliness of our hotel, room temperature control, and our breakfast variety. We look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Management

6/10 Okay

James

Traveled with partner
Liked: Amenities
dog food and hair on the carpet along the window side of the BED
Stayed 2 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear James,We're sincerely sorry to hear about your experience. We pride ourselves on our cleanliness and clearly, we missed the mark this time. We will be sure to address this with our housekeeping team to ensure such incidents won't reoccur. We hope you'll give us another chance to provide you with the exceptional stay you deserve. Thank you for your feedback.Warm regards,Hotel Management

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear Wade,Thank you for taking the time to leave us a 5-star rating! We're thrilled you enjoyed your stay at our hotel. Your feedback is greatly appreciated and we hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Danielle, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
this facility was clean, and quiet dispute the cars outside
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Danielle,Thank you for choosing our hotel and leaving such a wonderful review! We're thrilled you appreciated our clean and quiet environment despite the city buzz. We always strive to provide a peaceful oasis for our guests. We look forward to welcoming you back during your next visit.Warm regards,Hotel Management

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was great and the host was amazing and super helpful.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Diana,We're delighted to hear that you enjoyed your stay at our hotel! It's wonderful to know that you found the room to your liking and our host helpful. We always strive to provide our guests with the best experience possible. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing us!Warm regards,Hotel Management

10/10 Excellent

Linda L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and so helpful.
Stayed 14 nights in Jan 2024
Response from GM on Feb 8, 2024
Dear Linda L., Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression on you during your stay with us. Your kind words are greatly appreciated and serve as a wonderful encouragement to our dedicated team. We hope to welcome you back in the near future for another fantastic experience. Warm regards,Hotel Management

10/10 Excellent

Daniela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Daniela,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another exceptional experience.Warm regards,Hotel Management

8/10 Good

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They had a water leak at the main entrance. The shower half way turned on. Breakfast was very good.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Kristina, We truly appreciate your honest feedback and we're delighted to hear that you enjoyed our breakfast. We apologize for the inconveniences you experienced due to the water leak and shower issue. Your comments have been shared with our maintenance team to ensure improvements. We hope to welcome you back for an even better experience in the future.

8/10 Good

Claudia, Rio Rancho

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was ok for the money.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Claudia, Thank you for your review. We're glad to hear you found our property to be good value for your money. We continuously strive to offer a comfortable stay and exceptional service to all our guests. We hope to have the opportunity to exceed your expectations on your next visit.

8/10 Good

Keng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Keng,Thank you for taking the time to leave us a 4-star review. We're glad you chose our hotel for your stay and we hope it lived up to your expectations. We're always open to feedback and suggestions to make your next stay even better. We look forward to welcoming you back soon.Best wishes,Hotel Management

2/10 Terrible

Alex

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was completely unsanitary. There were blood spots on the floor in the bathroom. There was also hair in the bathtub and on the towels sitting on the edge of the tub. There was trash sitting on the floor in the corners indicating that a proper cleaning did not take place. The couch had white stains on it. The bedding didn’t even look like it had been washed. The bedding was all wrinkled and had darker shade spots on it. It was an overall horrible experience and I will be pursuing a refund since I spent a total of maybe 15 minutes in the room. I drove 10 hours, checked in, saw how unsanitary the room was and went back downstairs and checked out. I didn’t enjoy my stay because the room was so filthy that I had no desire to stay in it. At a minimum, I expect to receive my $100 deposit back from Comfort Suites that was sprung on us when we arrived. As stated earlier, I will be pursuing a refund as I never completed my stay after the 15 minutes in the room due to the condition of the room.
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Alex,We're truly sorry to read about your experience and deeply apologize for the state of your room upon arrival. This is not the standard we uphold at the Comfort Suites. Your feedback is crucial to us and we assure you that appropriate measures are being taken to prevent such instances from happening again. Your full satisfaction is vital to us and we'd like to restore your faith in our services. Therefore, we're currently reviewing your refund request. Please reach out to us directly for further assistance. Thanks again for your time and honest feedback.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Aaron,Thank you for awarding us a 5-star rating! We are thrilled to know that your stay at our hotel met your expectations. Your support and feedback inspire us to provide the best service to our guests. It was a pleasure to serve you and we look forward to welcoming you back soon for another memorable experience. Warm regards,Hotel Management

8/10 Good

Gerald

Stayed 4 nights in Jan 2024
Response from GM on Jan 22, 2024
Dear Gerald,Thank you for choosing our hotel and providing feedback. We're pleased to see your overall satisfaction with a 4/5 rating. Your opinion matters, and we strive to enhance our services continually. We value your input and hope to exceed your expectations on your next visit.Warm regards,Hotel Management

2/10 Terrible

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities
So many things wrong I don’t know what to share. Well, the first room had construction going on in the rooms on both sides of me from seven in the morning till seven at night. So they moved me to a corner room where the light in the bathroom did not work, and the bedside lights didn’t work. So I am still waiting to get the bathroom light fixed and the side table fixed light fixed. Oh, and the elevator was broken so I had to walk up three flights of stairs at 73 years old which wasn’t fun. I made it though.
Stayed 2 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear Joanne,We sincerely apologize for the inconveniences you faced during your stay. It deeply concerns us that your experience did not meet our usual standards. We appreciate your patience and understanding as we work swiftly to address the issues with the room lighting and the elevator. Your feedback is invaluable, and we're committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Hotel Management

8/10 Good

Durell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Durell,Thank you for taking the time to share your rating. We're delighted to see that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. Your feedback helps us enhance our services. We look forward to the pleasure of welcoming you back for an even better experience.Warm regards,Hotel Management

4/10 Poor

Robert

Traveled with partner
We stay at this Comfort Inn at least twice a year. This time the first rm we were given we opened the door and it was under renovation. Given a second rm. it had 2 queen beds we needed a king due to what we reserved. Finally the 3rd rm was ok. Next to the pool very noisy until it closed. Free breakfast was terrible. Eggs and sasauge were cold all 4 mornings. I felt the snow and ice should’ve been cleared at the entrance way for safety reasons. And after two days I ask if there was house keeping was informed that if you needed something you had to stop by the front desk and put in a request for your rm.
Stayed 4 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Robert,We sincerely apologize for the inconveniences you faced during your recent stay with us. It's disheartening to hear about the room mix-up, noise disturbances, and issues with the breakfast. Your feedback regarding the snow and ice clearance and housekeeping process is duly noted, and we'll work on improvements. We appreciate your loyalty to our Comfort Inn and regret that we fell short of your expectations. We'll strive to ensure a more seamless experience on your future visits.Warm regards,Hotel Management

6/10 Okay

Krizia

Traveled with family
It was okay. We had to call the front desk because the ac wasn’t working well it was hot so we opened the windows and that worked. Was comfy but okay.
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Krizia,Thank you for sharing your experience with us. We're sorry to hear about the issue with the AC, and we appreciate your proactive approach in contacting the front desk. We're glad opening the windows helped make your stay more comfortable. Your feedback is important, and we'll use it to improve our services. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,Hotel Management

8/10 Good

Alma

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Alma,Thank you for choosing our hotel for your stay. We appreciate your positive rating, and we're glad you had an overall enjoyable experience. If you have any specific feedback or suggestions to make your next visit even better, please feel free to share. We look forward to welcoming you back for another great stay.Warm regards,Hotel Management

10/10 Excellent

Cindy

Stayed 3 nights in Jan 2024
Response from GM on Jan 8, 2024
Dear Cindy,Thank you for taking the time to share your perfect rating! We're delighted to hear that you had an excellent experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to welcome you back for another wonderful stay.Warm regards,Hotel Management

8/10 Good

Elijah

Liked: Room comfort
Unit wasn't properly cleaned. A lot of items were broken (including the shower curtain). The couch was full of dog hair so we refrained from using it. Poor customer service from the fd staff. However, this was our first time in CO and we were determine to enjoy our trip regardless. We made the stay as comfy as possible. Besides everything, the bed was comfortable and the unit & lobby always smelt great. Housekeepers were very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from GM on Jan 8, 2024
Dear Elijah,Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We appreciate your positive comments about the comfortable bed, pleasant aroma, and the friendliness of our housekeeping team. Rest assured, we'll address the issues you raised to ensure a better experience for future guests. We value your input and hope to welcome you back for an improved stay.Warm regards,Hotel Management

6/10 Okay

Johnny

Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Johnny,Thank you for choosing our hotel and taking the time to leave a review. We regret that your experience didn't meet your expectations. We would appreciate it if you could provide more details about your stay. Your feedback is crucial for our continuous improvement. We hope for another opportunity to serve you better.Warm Regards,Hotel Management

10/10 Excellent

Josue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Josue,Thank you for taking the time to rate us a perfect 10! We are delighted to hear that you had an excellent experience during your stay. Our team works hard to provide top-notch service, and it's rewarding to know that our efforts have made your visit memorable. We look forward to the pleasure of hosting you again in the future.Warm regards,Hotel Management

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amy is incredible!
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Dear Cindy,Thank you for your wonderful comment about Amy! We're thrilled to hear that she made a positive impact on your experience. We will make sure to pass on your compliments to her. We appreciate your feedback and hope to welcome you back soon.Warm regards,Hotel Management

8/10 Good

Gary

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Gary,Thank you for taking the time to share your rating. We're pleased to see your positive score and hope you had a comfortable stay. If there's anything specific you'd like us to improve or address, please feel free to share your insights. We value your feedback and look forward to serving you even better in the future.Warm regards,Hotel Management

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Longmont Stay
The staff at the front desk was super helpful and welcoming. The room was huge and very clean. The breakfast was amazing!
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Dear Amanda,Thank you for sharing your positive experience at our hotel! We're thrilled to hear that our front desk staff was super helpful and welcoming, the room met your expectations in terms of size and cleanliness, and that you enjoyed the amazing breakfast. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Michael,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. We look forward to welcoming you back for another great stay.Best regards,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Dec 20, 2023
Dear Robert,Thank you for taking the time to rate your experience with us! We're thrilled to see that you gave us a perfect 10/10. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another exceptional stay.Warm regards,Hotel Management

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Phyllis,Thank you for your feedback and overall positive rating! We're pleased to hear that you had a good experience. Your input is valuable, and we hope to welcome you back for an even better stay in the future.

2/10 Terrible

Valerie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold. Very dirty. Construction going on in room under my room at 8pm in evening. Hot tub was not functioning. Very disappointing.
Stayed 5 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Valerie,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we're actively addressing the issues with cleanliness, construction noise, and the hot tub. We take this seriously and will ensure that necessary improvements are made. We appreciate your honesty and hope to have the opportunity to provide a much-improved experience on any future visits.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Cindy,Thank you for taking the time to rate your experience with us. We are thrilled to see that you gave us a perfect 5/5 rating. We hope you enjoyed your stay, and we look forward to welcoming you back for another excellent experience in the future.

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-25 easy on/off but hotel is tucked in a cozy street where there isnt freeway noise. The hotel staff was quite friendly and saw to our needs. Access to all sorts of convenient stops, eateries and some shopping.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Karen,We're delighted to hear that you enjoyed your stay! It's great to know that our convenient location near I-25 provided easy access without the noise. We're pleased the hotel staff was friendly and attentive to your needs. Thank you for your positive feedback, and we look forward to welcoming you back in the future!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from GM on Dec 8, 2023
Dear Henry,Thank you for taking the time to rate your recent stay with us. We're thrilled to see your perfect score! It's our goal to provide exceptional experiences, and we're delighted that we met your expectations. We appreciate your feedback and look forward to welcoming you back for another fantastic stay.

6/10 Okay

Brock

Business traveler
Parking
Decent stay they are in the middle of remodel so parking is the challenge
Stayed 5 nights in Nov 2023
Response from GM on Dec 8, 2023
Dear Brock,Thank you for sharing your feedback. We appreciate your understanding during our ongoing remodel. We apologize for any inconvenience caused by parking challenges. Our team is working hard to enhance our facilities, and we hope to provide an even better experience for you in the future. We value your input and hope to welcome you back for an improved stay.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Response from GM on Feb 13, 2024
Dear Enrique,Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our breakfast! It's always a pleasure to serve our guests a good start to their day. We hope to have the opportunity to welcome you back to our hotel in the near future. Thank you again for choosing to stay with us.Best regards.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean and inside gorgeous and well taken care of a must to stay there if you can
Stayed 4 nights in Dec 2023
Response from GM on Dec 8, 2023
Dear Richard,Thank you for your wonderful feedback! We're thrilled to hear that you found our property very clean, with a gorgeous and well-maintained interior. Your positive comments are truly appreciated. We strive to provide a welcoming and comfortable environment, and we're delighted to know we've met your expectations. It would be our pleasure to welcome you back for another fantastic stay.

8/10 Good

Michelle, Frederick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although I have visited this hotel quite a few times the one thing I would have to say I wish was better was their breakfast. The gravy for biscuits and gravy is just a white blob and not very appealing. They used to have green chili every once in awhile which was amazing. Front desk staff need a little bit of training in real customer service! Rooms however are very comfy!
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Michelle,Thank you for being a valued repeat guest, and for taking the time to share your insights. We appreciate your feedback regarding our breakfast, and we'll certainly review and consider your suggestions for improvement. We're pleased to hear that you find our rooms comfortable. Our team is committed to enhancing your experience, and we look forward to serving you even better in the future.

10/10 Excellent

Violeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veryveasy checking
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Violeta,Thank you for taking the time to share your positive feedback about the ease of checking in. We're delighted to hear that your experience with us was convenient. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Richard,Thank you for choosing to stay with us, and we appreciate your perfect rating! We're thrilled to know that you had a wonderful experience. If you have any specific feedback or suggestions, feel free to share them. We look forward to hosting you again for another excellent stay.

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barking dogs
Stay was good. However, there was some people who looked like they had been living on the premesis, and were sitting outside my window with their three dogs for roughly 5 hours during the middle of the day. The dogs were going crazy and barking at everyone during the entire time they were outside my window. I was trying to sleep during the day, and was constantly woken up by the dogs barking at all of the guests walking in and out of the property.
Stayed 2 nights in Nov 2023
Response from GM on Dec 1, 2023
Dear Johnny,Thank you for providing feedback about your recent stay. We appreciate your input and are pleased to hear that your overall experience was positive. Your comments are valuable to us, and we'll use them to continually improve our services. We hope to welcome you back for another visit in the future.