Exterior

Reviews of Extended Stay America Select Suites - Firestone

2.5 out of 5
Extended Stay America Select Suites - Firestone
11334 Business Park Cir, Longmont, CO

Reviews

6.6
Rating 10 - Excellent. 79 out of 322 reviews" "
Rating 8 - Good. 75 out of 322 reviews" "
Rating 6 - Okay. 68 out of 322 reviews" "
Rating 4 - Poor. 55 out of 322 reviews" "
Rating 2 - Terrible. 45 out of 322 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Elias

Disliked: Cleanliness
Smelt like an ashtray
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Elias, Thank you for your recent stay and your feedback. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the smell in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing concerns and work diligently to ensure our guests' comfort. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
I needed a home away from home for two weeks while waiting to move in to new residence. This hotel more than fit the bill. Well located to groceries, eateries,fuel,and major highways. Facility was run by friendly and caring staff. Hotel is not designed for pure plush relaxation. Hotel is for those who want value and the ability live like your second home. There was plenty of laundry machines for your long stays. Inside rooms water was hot if your need desires. This hotel requires you to shop or bring your own toiletries. Room has microwave, two burner stove and full size fridge. You will need own plates, silverware, and cookware. All of this purchasable nearby. Great facilities for do it yourselfer.
Stayed 13 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Charles, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly staff, amenities, and comfortable suites. We are also glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. We like to think we provide the perfect home away from home for our guests, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

4/10 Poor

ginnifer

Disliked: Cleanliness, property conditions & facilities
Heater didnt work. Smoke from neighbors room came into my room.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 8, 2023
Dear Ginnifer, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. Thank you for staying with us, and we hope to have an opportunity to host you again in the future.Sincerely,Hotel Management

2/10 Terrible

Gary

Disliked: Staff & service
Horrible
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Gary, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023

8/10 Good

Brett

Traveled with family
Liked: Staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Tom

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful with convenient laundry
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebeka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room 423
Stay was fine . Quiet room in fourth floor. Not happy about the stair hike but they didn’t know I hate elevators and I didn’t say anything. My fault on that. Excellent view of the mountains from my room though 😍. Parking lot was well lit and I felt my car would be safe. Good rate for a Friday night. The beds were very uncomfortable. May be time for new mattresses in that room. 423 . Overall- two thumbs up
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Rebeka, Thank you for choosing Extended Stay America! We're thrilled you enjoyed your relaxing suite with the beautiful mountain view and the well-lit parking lot. We also appreciate your feedback about the beds, and we'll certainly consider your suggestion for future enhancements. We are continually working to provide our guests with the best experience, and your comments are instrumental in helping us do so. We hope to welcome you back soon for an even more enjoyable visit next time you return to our area.Sincerely,Hotel Management

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, safe and clean
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Dear Jenna, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ryan the front desk was exceptional efficient and very friendly
Stayed 1 night in Oct 2023

8/10 Good

Scott

Liked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

Beth

Stayed 1 night in Sep 2023

2/10 Terrible

Miguel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Clean plastic
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 4, 2023
Dear Miguel, On behalf of our team, we appreciate you staying with us and providing a review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

8/10 Good

Bill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Staff was friendly and helpful. Dog friendly.
Stayed 4 nights in Aug 2023
Response from Hotel Management on Aug 26, 2023
Dear Bill, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our staff and services. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a nice clean, quiet room
Stayed 1 night in Jul 2023

4/10 Poor

Helen

Stayed 1 night in Jul 2023

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

James, Evans

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Check in was easy and they except pets fee is a little high though but all and all good
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 16, 2023
Dear James, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

2/10 Terrible

Leslee

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Expedia and this motel both participate in business practices of extorting money from society by use of fraudulent policies that deem themselves the right and the authority to steal money from the more vulnerable of society. Corruption is corruption and there is no policies, ordinance, guidelines, or law that can justify corruption and/or corrupt practices.
Stayed 4 nights in Apr 2023
Response from Hotel Management on Apr 11, 2023
Dear Leslee, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

10/10 Excellent

Jenna

Stayed 2 nights in Apr 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant staying here!
Stayed 7 nights in Mar 2023
Response from Hotel Management on Apr 9, 2023
Dear Carlos, Thank you for your feedback, and we are pleased you enjoyed staying with us at Extended Stay America. It is wonderful to know you found our accommodations pleasant and that we helped you to feel right at home. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

CATHLEEN, Sidney

Stayed 5 nights in Feb 2023

8/10 Good

Steven

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean, no frills hotel. Low cost. Noisy at times.
Stayed 5 nights in Feb 2023
Response from Hotel Management on Feb 14, 2023
Dear Steven, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and that you found our hotel so comfortable and spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management

8/10 Good

CATHLEEN, Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

2/10 Terrible

Samantha

Disliked: Staff & service, amenities, property conditions & facilities
They said I was smoking cigarettes and weed and kicked me out in the cold
Stayed 2 nights in Feb 2023
Response from Hotel Management on Feb 11, 2023
Dear Samantha, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Julian

Stayed 6 nights in Jan 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly great experience
Stayed 3 nights in Jan 2023

6/10 Okay

Barbara

Disliked: Property conditions & facilities
We’re not camping here.
No coffee or breakfast, only one towel and washcloth per person. No toiletries, have stove but need to bring own pots, pans and plater And silverware.
Stayed 3 nights in Jan 2023
Response from Hotel Management on Feb 10, 2023
Dear Barbara, Thank you for your honest comments about your stay with us. We are pleased that your experience was good overall, but we are sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to provide our guests with a clean and comfortable environment. We hope to welcome you back the next time your travels lead you to our city.Sincerely,Hotel Management

10/10 Excellent

Robin

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
The only thing i would say is that the bathtubs should have anti-slip grips on the floor of the tub. Since the tubs are high to get into, but once they are slippery after a shower then its hard to get out, just didn't want to fall. Then we had a snow storm the night before i was supposed to leave, so i had to stay an extra day, the staff was understanding and they were able to keep me in the same room.
Stayed 2 nights in Dec 2022
Response from Hotel Management on Feb 10, 2023
Dear Christina, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable and that our hospitality was the highlight of your visit, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we have noted your suggestion and will share it with the team. Thank you for choosing our hotel, and we look forward to welcoming you soon.Sincerely,Hotel Management

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Extremely clean! Nice room. Needs end tables on both sides of the bed with reading lamps. Little noisy but that’s just normal for a hotel Most important, Starbucks right down the road from this hotel!
Stayed 1 night in Nov 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok
Good for short trip. Kind of seemed like a long term hospital stay room. Bed was squeaky and uncomfortable. Room and hotel were clean. No amenities included, no breakfast, no dishes in room for the kitchenette.
Stayed 2 nights in Oct 2022

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and conveniently located. It was an informal check in but efficient. We asked for extra pillows and towels and that was no problem for the staff. No shampoo or toiletries.
Stayed 2 nights in Oct 2022

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for us when we were desperate for a room! Other hotel didn't have clean rooms
Stayed 2 nights in Oct 2022

2/10 Terrible

Tom

Traveled with family
Disliked: Staff & service
Checked in and then immediately checked out. Lots of shouting in the room across the hallway and the sheets had stains on them. No soaps/shampoo whatsoever. Do not recommend.
Stayed 2 nights in Oct 2022

2/10 Terrible

Aaron

Traveled with group
Disliked: Cleanliness, staff & service
Expedia made it so difficult to get checked in that it took 3 hours to check in we did not get into our room I tell 12:30am when we arrived at 9pm the night prior
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Laura

Stayed 1 night in Sep 2022

2/10 Terrible

eliud

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hole hotel smells so bad also, managment lie and dint want to refund we had to call costumer service and they only retund half of what we paid worse experience in a hotel ever I dont recommend this to anyone.
Stayed 1 night in Sep 2022

8/10 Good

gary, kalama

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was was nice.
Stayed 3 nights in Sep 2022

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great place to stay for a family with pets.
Stayed 2 nights in Aug 2022

10/10 Excellent

Greg

Stayed 2 nights in Jun 2022

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star rating
The staff is friendly & helpful always has a smile on their face. The hotel is always clean.
Stayed 7 nights in Jul 2022

4/10 Poor

Lucinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up the first morning to the floor covered in ants. My husband was bit 3 times
Stayed 7 nights in Jul 2022

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Union Traveler
I have stayed in a few of these across the US and have to say this one was the best so far. Definitely the best value around here.
Stayed 7 nights in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!

6/10 Okay

Joel

Traveled with family
Disliked: Staff & service
No coffee maker in room. No fresh daily towels available before 7:00 am not after 7:00 Only way to get service was to take soiled towels and or sheets to front counter. Otherwise until the front counter open their door. Had to throw my own trash outside in dumpster. I’ll never stay at this establishment again .
Stayed 3 nights in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
We are happy to see that your overall stay a pleasant one but apologize that the level of customer service fell a bit short. We deeply apologize for any issues that you experienced because of this, Joel. We appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the overall experience for all our current and future guests.

8/10 Good

Theodore

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Nice clean room.
Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

6/10 Okay

Marcia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like thst there were a small kitchen with a stove.
Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your visit.

8/10 Good

Braedon

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Room of improvement to be desired.
It was an okay hotel for the cost benefits the week I was at the hotel on business. It offered a good sized room and a place to hang clothes. The issues was with the shower (hose was leaking and spraying water out the side towards the sink) and when it came to being clean there was a place to be desired, only thing clean was the table tops and bed sheets. The cabinets and floor near AC unit had gunk and food in and around the place. I believe they spend maybe 5 mins to a room and just briefly sweep carelessly. Receptionist was kind when given room key to 315, gave clear instructions on how to use the key. Check out was a breeze left as I left day early. I wish they took more time in cleaning and checked the utilities once in a blue moon. The experience was okay.
Stayed 3 nights in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for taking the time to leave your detailed feedback. We appreciate you highlighting the areas that deserve our attention. We will make sure that we address this with the proper channels for immediate action and resolve.

4/10 Poor

Phan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was underwear left in the room and hair everywhere
Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for reporting the issues with cleanliness that you encountered, Phan. We are so sorry that you did not enjoy your time with us and will work hard to improve in these areas.