“The 3 bedrooms are just nice for my family, the room are clean and new, walking distance to Genting Highlands indoor and outdoor theme parks. It has nice views and a jacuzzi at balcony. We have fun staying. We stayed one night, would suggest stay at least 2 nights.”
“The exterior of the property looked similar to the photos posted online. Unfortunately, the interior was a very different experience. The elevator and the room had a strong unpleasant odor, making the environment uncomfortable.
After inspecting the room, we immediately informed the front desk that the room was unsatisfactory and decided not to stay. Despite raising our concerns at the time, the matter was not resolved to our satisfaction.
We also contacted Expedia for assistance, but were……
“The security is not well equipped about the Antara Genting faciltiy
Education and information needed to be given to them in order to direct the customers there
One of the security said there is no sauna available but infact there is one in the gym.
Otherwise my stay was ok beside the microwave and the hot plate was not working in unit 4901. I should have asked for help but it was over and it was ok overall. I love the stay, it was top notch actually.”
“WARNING:
SMELLY, DIRTY AND DISGUSTING ROOMS!
SCAMMERS!
The listing does not tell you that your check-in desk is actually a car inside a parking lot on the third floor!
I know it’s hard to believe, but that’s the truth! Very difficult to find as well.
Also, after the so-called check in, you need to walk through the parking lot go to the seventh floor, then walk through an open area to a different building.
Each of those steps, you have to wait very long for the very dirty elevators also……
“Our stay was okay, but a few small details could be improved. The studio wasn’t on the highest floor as expected, there was no hand wash, and only half a roll of toilet paper was provided. These simple touches would make a big difference, especially for families travelling from afar.
We were also asked to cancel our unrefundable booking, which caused some confusion, and check-in instructions were not sent 24 hours in advance, making arrival less smooth.
I hope these points help improve the……