Ratings based on 189 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 20, 2016
Staff were not helpful. Despite showing my email reservation they had the wrong check in date and departure date. And they made us feel like they were doing us a favor getting us a room. They were not apologetic and they were not accomodating. I would not stay there again.
Comment from Hotel Management
May 13, 2017 by Lucas, Hotel Management
I'm sorry to hear of your negative experience at the property. That is certainly not indicative of the level of service we aim to provide. Sincerely, Lucas
5 out of 5
by Stacey

Outstanding

Posted Jun 7, 2016 on Hotels
Me & my hubby were in town for the Emmys & because of his nomination & ultimate win the Fairmont staff provided a bottle of complimentary wine & Ghiradelli chocolates. Very nice touch. The room & views of the bay & Alcatraz were spectacular!! We had an amazing time. Thank you Fairmont Heritage for providing accommodations that made our stay that much more unforgettable in all the right ways!!
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by A verified traveler

Posted Jun 1, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
by A verified traveler

Stay at a historical building

Posted Jun 1, 2016 on Hotels
A very convenient place close to Fisherman's Wharf.
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by Arfaat from Detroit

Phenomenal stay

Posted May 10, 2016 on Hotels
Excellent hotel and staff. Service was great. House car is very convenient to go to local places. Would highly recommend.
Comment from Hotel Management
by Lucas Schumacher, Hotel Management
Thank you for your kind words about your experience with us. We're pleased you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
by A verified traveler

Posted Apr 13, 2016 on Hotels
Fairmont is nice hotel with quality rooms and great location. The bed for my wife and I was the worst bed we have ever slept on in a hotel. Terrible. Hotel also has no mini bar or sundry offering. If you need water, medicine or sundry off hours it is tough with no market or store open.
Comment from Hotel Management
Apr 16, 2016 by Lucas Schumacher, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you found the property of high quality and location excellent. I'm sorry to hear you found the bed uncomfortable and apologize for the discomfort that caused. Thank you again for your feedback and we hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Spacious luxury hotel in Fishermans Wharf

Posted Mar 20, 2016
Perfect hotel for a larger family or if you are looking for more space. Located at one end of the wharf, you are in walkable distance to most of the attractions. Cable car stop is only a couple blocks away. Hotel has a car service that will drive you within a 2 mile radius. (it is a free service, but always have a tip ready.) Will definitely stay there on our next visit to San Fran
5 out of 5
by Connie

Amazing hotel in San Fran

Posted Mar 19, 2016 on Hotels
Perfect hotel from start to finish. The staff is so friendly and helpful. Free car service was awesome. And of course the 2 story room was insanely gorgeous. Perfect location. I can't recommend this place enough.
5 out of 5
by carrie

Posted Feb 20, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind review. We hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for families who want more than 1 room.

Posted Feb 18, 2016
Excellent place. Great beds and great fire pit patios.
Comment from Hotel Management
Feb 25, 2016 by Lucas , Hotel Management
Thank you for your kind words about the property. We hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas Schumacher