Ratings based on 190 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Beautiful Hotel, great location, fantastic staff

Posted Oct 3, 2017
We had a great stay. The unit and ammenities were perfect for our family. We stayed for 4 nights and 4 days. The location was amazing and was close to a ton of food etc. There was a small issue with the fire alarm going off in the morning. We casually mentioned that it was an inconvenience to the manager Edward and were compensated well beyond what we expected. The entire staff was helpful and friendly. The continental breakfast was very good as was the coffee which is a must for me. I would recommend this hotel to anyone.
Comment from Hotel Management
Oct 3, 2017 by Eddie , Hotel Management
Dear Brandon, Thank you so much for selecting Fairmont Heritage Place as the place to stay during your family vacation to San Francisco. It certainly was a pleasure meeting you and the family, and allowing me the opportunity to sincerely apologize for the challenges with the early morning fire alarm activation. In addition, thank you so much for highlighting how "The entire staff was helpful and friendly" and how you "would recommend this hotel to anyone." Please don't hesitate to let me know when your travels bring you back to San Francisco, and thank you once again. Yours sincerely, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Great location. Staff extremely courteous and helpful.
Comment from Hotel Management
Jul 21, 2017 by Aftim, Hotel Management
Thank your for taking the time to review our residences. We are pleased that you enjoyed the location. I will share your kind comments with our staff. We hope to welcome you back in the future. Sincerely - Aftim
3 out of 5
by A verified traveler

Becoming old. Not enough amenities

Posted Jul 3, 2017
Deceived. Expectatuions were much hihger. Not any more a fairmont
Comment from Hotel Management
Jul 8, 2017 by Jessica , Hotel Management
Thank you for commenting on your recent stay with us. Your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience. I'm sorry to hear that we did not meet your expectations and that we failed to provide the additional amenities you desired. Many amenities are available upon request, but I can appreciate your preference for them being sent without request.Thank you again for your feedback. Sincerely, Jessica
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

A wonderful place to stay!

Posted Apr 10, 2017
Pros: Quiet and beautiful. Because this is also a residence hotel, the accommodations were spacious and easy to get out and walk around the wonderful city!
Location: As part of the historic Ghirardelli building, it was living in history. It was an easy walk to the shops and aquarium at Pier 39.
My family and I had a great time. Very beautiful rooms and the staff was impeccable! We look forward to staying there again. There is no other choice for us!
Comment from Hotel Management
Apr 13, 2017 by Lucas, Hotel Management
Thank you for your very kind words about the property. We're thrilled to hear you had and your family had such a wonderful visit and found the suites well-suited to your needs. Thanks again and we hope to welcome you again in the near future. Sincerely, Lucas
5 out of 5
by Jennifer

Great location Feels Like Your Own Condo

Posted Dec 25, 2016 on Hotels
Fantastic spot, phenomenal service. Great for family travel & pet friendly. Morning breakfast is just right & evening wine & cheese is lovely to take to outdoor fire pits overlooking Ghirardeli Square.
5 out of 5
Recommended
for Everyone
by A verified traveler from Great falls, United States of America

Great location

Posted Nov 23, 2016
Pros: It's more of a residence than a hotel.
Cons: Add room service
It is within walking distance of all the best tourist attractions and some great art galleries.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

AMAZING

Posted Nov 3, 2016
Pros: I booked this hotel for my clients. They loved it. I booked the 2 bedroom. They loved the location, and the spaciousness of the rooms. Their words were amazing.
Cons: Everything was perfect, no complaints. Would stay again
Location: Alcatraz, Ghierdelli Chocolate, so many things to list. Great city
Comment from Hotel Management
Nov 18, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the property. We're thrilled to hear you had such a nice visit and hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, Japan

Great location, great place

Posted Oct 25, 2016
Pros: The 3-bedroom suite wasn't cheap, but it lived up to its billing. For a family or group willing and able to splash out a bit, it's well worth it.
Cons: There was construction noise on the street outside after 9am, but that's not the fault of the hotel. The complimentary continental breakfast could have been a little nicer. You have to go out to dine in the evenings, but there are plenty of restaurants nearby. Waxmans was very good.
Location: Great location. Right on Ghirardelli Square. A short walk to Fisherman's Wharf and Pier 39. Convenient for the rental-car companies on Beach Street.
4 out of 5
Recommended
for Families
by A verified traveler from Houston

perfect location , fabulous building, great rooms

Posted Sep 21, 2016
Pros: everything was exactly what you would expect form a 5 star hotel. amenities, staff, limo service, location, overall experience was great.
Cons: furniture, carpet were a bit worn & outdated for this level of hotel. rooms were spacious and comfortable. Breakfast could use a few hot items.
Location: Close to everything! Walk to great dining, wharf, shopping, china town a limo ride away. and don't forget to visit the chocolate factory!
absolutely the perfect location for stay in S.F. just cant be beat. Also fabulous view in a wonderful, historical site. Within steps of beach, wharf, and close to china town and downtown. Wonderful views of from rooms and decks of both bridges. Decks with fireplaces outside were just wonderful. Shopping & dining just steps away. I mean, like staying in a chocolate factory! wow! And do go to Gary Danko's for dinner. Great value for a family as you have a 2-3 br, fireplaces, full kitchen, all top amenities! .
Comment from Hotel Management
Sep 21, 2016 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. We're thrilled to hear your stay was such a pleasant one and you found the property so well-suited to your needs. Thanks again for your kind words and we hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas
5 out of 5
Recommended
for Families
by A verified traveler

Perfect place to stay with young children.

Posted Aug 10, 2016
Staff were friendly and helpful. Location was great.
Comment from Hotel Management
Aug 15, 2016 by Lucas, Hotel Management
Thank you for your kind words about your recent stay with us. We're pleased you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas