Lobby sitting area

Reviews of Hotel Riu Plaza Fisherman's Wharf

4 out of 5
Hotel Riu Plaza Fisherman's Wharf
2500 Mason St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 3534 out of 6139 reviews" "
Rating 8 - Good. 1556 out of 6139 reviews" "
Rating 6 - Okay. 584 out of 6139 reviews" "
Rating 4 - Poor. 250 out of 6139 reviews" "
Rating 2 - Terrible. 215 out of 6139 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an excellent location for all you can want. Great to have breakfast buffet included with the stay. Pictures on the website are accurate, however the bathrooms look original to the former hotel chain. A single hung sink in a large bathroom, with no vanity, in this day and age? After a few days though, it became less of a shock. Will stay there again.
Stayed 5 nights in Apr 2024

8/10 Good

Zain

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Outrageous parking rates. You can find parking for half the rate the hotel charges you just across the street in a public parking bay. No flexibility either with breakfast to take anything to go - lots of stinginess at this property. Otherwise a lovely facility with great rooms and comfortable beds
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Zain,Thank you for your feedback. We are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us.We hope we see you soon again!All the best, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely be staying here again! Beautiful breakfast buffet. Was very clean and felt super safe.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Taylor,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Really comfy bed. Loved the fire pits where you can enjoy a cocktail. Not too noisy considering the location. Such a large hotel could use more than1 bartender otherwise loved our stay.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Richard,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean & comfortable stay. Loved the free breakfast included with stay.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Polly,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
To expensive for what it provides. The rooms and hallways are old and smelly. Pool area was messy. Staff on the front desk polite and helpful I will not stay there anymore
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Miguel,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is very small. There is hardly any counter space. The room was also on the smaller side. The lobby has a bar and there are outside firepits to sit around. The location is great. I wouldn't stay there again because I don't feel the rooms reflect the price you are paying. Parking is $50-60 a day so we did daily rates for cars and saved on the parking. Its a block away and the car was $80/day
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 17, 2024
Dear Lee,We very much appreciate your kind comments and your wonderful ratings.We will be sure to share your feedback with the management.As it is our hope that you will give us the opportunity to serve you again in the near future. Warmest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Meghna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. The breakfast was specially awesome. I am staying there everyone I am in SFO.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 17, 2024
Dear Meghna,Thank you very much for leaving your valuable feedback.Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards, Meghna!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Karla G.

Traveled with group
I did not like the following: The room was a bit smelly. The bathroom was quite small.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 17, 2024
Dear Karla G.,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies.Your feedback will be taken into consideration.Kindest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 17, 2024
Dear Reyna,We are already missing you!Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Reyna, and we look forward to hosting you again soon.Best wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location, helpful staff, fantastic breakfast buffet. Only small issue was the size of the shower area.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Dallas,Thank you very much for your sharing your fabulous feedback!We are very happy to learn you had a pleasant stay.We really look forward to welcoming you again!Warmest Greetings, Dallas,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Nayeli

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel, I spent my birthday there and the staff were super nice to me. The room is very clean, quiet, comfortable. You can find many good places to visit near the hotel.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Nayeli,Thank you so much for the fantastic feedback and for choosing us.It is wonderful to learn that you enjoyed your birthday, we are privileged to be part of our guests’ special occasions. We cannot wait to celebrate your next birthday, Nayeli.And we wish you a beautiful day!Loving wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent I really enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Milena,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Milena, and we look forward to hosting you again soon.Loving Greetings!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Andrew, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job!
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Andrew,We would like to thank you for sharing your excellent feedback, on your recent stay at our hotel.It is great to learn you had a good experience.And we are very much looking forward to hosting you again.Kindest wishes, Andrew!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

EILEEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ans walking distance to a lot of things.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Eileen,We count ourselves lucky for our lovely guests. Thank you very much for your great feedback!We look forward to working for you again in the future.Kindest Regards, Eileen,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

JUAN DE DIOS

Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall, breakfast was excellent
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Juan de dios,It is wonderful when we read the feedback of our beautiful guests and we learn they liked their stay.Thank you very much!We will be waiting for you with open arms.Caring Greetings,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

giles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The receptionists were brilliant- very polite and helpful. However, some of the bus servers during breakfast service were very rude- disappointing! Large clean room with comfy bed but somehow a little sterile.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well kept room. Friendly and helpful staff. good buffet breakfast
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Gordon,We thank you so much for your great remarks.We strive to make all of our guests feel welcome and at ease during their time with us. Your review made our day.It will be great to be able to host you again very soon, Gordon.Warmest Regards!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is great if you want to take in Fisherman’s Warf, the hop on hop off bus and Alcatraz. If you are getting breakfast be prepared to stand in line for a bit. The line moves very fast and the breakfast has sufficient options for just about anyone. We enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on Apr 16, 2024
Dear Sheila,We really appreciate you took the time to leave your great review.Thank you very much, on behalf of our lovely staff.However, we regret to learn about your discomfort with some aspects, we will continue to work, in order to offer the best experience.Wishing to welcome you again.Kind Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Art

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was very small. But the breakfast buffet was excellent.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Art,It is great to learn about your fantastic ratings.Nonetheless, we always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies.We are very much looking forward to hosting you again.Best wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

UTKU

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking options were limited and the ones available were too expensive.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear UTKU,We very much appreciate your wonderful ratings.We will be sure to share your feedback with the management.As we hope to welcome you again in the near future. Warmest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Easy walking distance to the pier!
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Linda,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to hosting you again soon.Thank you very much, Linda!Kindest wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent complimentary breakfast. Lots of options!
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Tricia,We very much appreciate your kind comment and your wonderful ratings.We will be sure to share your feedback with our staff.It is our hope that you will give us the opportunity to serve you again soon, Tricia! Warmest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Erika

Central location
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Erika,Thank you very much for your comment,We are glad to know that you enjoyed the wonderful location we found ourselves in.We strive to continue improving every day and we hope that you will give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Mónica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Apr 2024

10/10 Excellent

Francine, Fernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and beautiful!
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on Apr 16, 2024
Dear Sandra,Thank you very much for your wonderful review.We love working for our guests, our staff will feel very rewarded.It will be fantastic when you visit us again, Sandra!Kindest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice pool but freezing cold.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Joanne,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Plaza Fisherman’s Wharf. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Ernest G.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location. The staff was very friendly and helpful. Also, the breakfast was absolutely fantastic.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Ernest G.,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Sylvie, Repentigny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service et emplacement incroyable.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Chère Sylvie,Nous sommes ravis d'avoir eu l'occasion de lire vos aimables commentaires et de savoir que vous avez souligné plusieurs aspects de l'hôtel qui ont enrichi votre expérience. Nous attendons avec impatience votre prochaine visite, dans l'espoir de vous offrir à nouveau une expérience mémorable dans nos installations.Nous nous réjouissons de vous accueillir.Cordialement, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Tad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast. A little noisy where are room was at.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on Apr 12, 2024
Dear Tad,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to hosting you again soon.Please accept our apologies for any discomfort, it will be forwarded.Best wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Janine Mary

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Like where it’s situated, needs some repairs and updates. Some staff were not helpful and didn’t treat everyone the same. Drinks prices at the bar are too expensive. Selection was terrible.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Janine Mary,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Tiante

Liked: Cleanliness
Everything amazing
Response from Online Reputation Manager on Apr 12, 2024
Dear Tiante,Thank you for your nice words. We sincerely hope that soon you will visit us again and thus we can offer you another very pleasant stay.All the best!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Easy to walk to Pier 39. The staff, especially the bell hops, were very friendly and helpful. Although they say breakfast comes with the room that is not exactly true. The room base price is for 2 people, so if you have 4 people staying, you will be charged a fee for the extra guests. You have to register each guest and go down to breakfast together. They also have a heated pool, which was one of the reasons we chose this hotel; however, the heater was broken and this was not made known to us until attempting to get in. Walls are thin--we could hear people above us stomping around and people next to us laughing and talking loudly in the middle of the night.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Shawn,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

2/10 Terrible

Verna Renea

Traveled with partner
This hotel needs help I do not recommend staff rude front desk check in was unbelievable with attitude Room dirty with blood on sheets and 2 hours to get new sheets had to go to the front desk and 4 calls to fro t desk. I will never stay at this hotel ever again in my travels
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on Apr 12, 2024
Dear Verna Renea,Thank you very much for taking time to tell us about your stay.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

David, Bella vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, although bath is just ok. Bed is great
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear David,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Kimberley, 134

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not overly helpful. They capture you DOB in their system without consent. The ladies in the onsite canteena are very rude. The location is awesome. They need more elevators and a larger breakfast area, even though they just renovated its
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Kimberley,thank you for your feedback.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We look forward to welcoming you again soon.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Wilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Wilbert,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Pier 39 and the whole fisherman's wharf area. The breakfast buffet is incredible, great variety and quality! The staff was really friendly and helpful in resolving our questions and doubts, totally recommended :)
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Alexander,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Ivonne, Doral

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, Highly Recommended
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Ivonne,We are delighted that your stay with us has been memorable.We hope that soon you can return to live an even better experience with us.All the best!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Lydia

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear James,Thank you for sharing your feedback. We look forward to welcoming you soon again.Sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fab stay! Close to everything by foot and Uber, bed was like a cloud, staff and breakfast excellent. Will be back!!!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Rebecca,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kuni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected the RIU Fisherman’s Wharf for its proximity to the Wharf and the trolley turnaround station. Plus the &60 parking with in/out privileges until 4pm on the day of checkout sounded like a good thing. However, not sure if the additional fees really makes this an awesome VIP deal.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Kuni,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very welcoming and provided good suggestions of things to do and areas to stay clear of (for safety reasons). It is located in a great area if you are a tourist.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Sandra,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente service but parking to expensive and no space for pick up
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Jose,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. In regards to the parking, please note that parking fees are common in city center locations. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager