Ratings based on 5,217 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Fisherman's Wharf

Posted Aug 7, 2017
This hotel was clean and comfortable. Parking was a little ridiculous if you rented a car (around $50 a night) but it was close to all the great SF spots.
Comment from Hotel Management
Aug 14, 2017 by Hotel Mgmt, Hotel Management
We appreciate your choice of our hotel and we’re delighted you enjoyed staying with us. Our parking fees are competitive with similar facilities in our area, and in addition our Guests will receive a discounted rate. We hope to welcome you back to Sheraton Fisherman’s Wharf again soon. Thank you!
2 out of 5
by A verified traveler from belmont, nc

Wouldn't ever stay here again.

Posted Aug 6, 2017
This hotel is very old and needs updates. The room is small and very old bathroom. The cleaning staff was not very good. We had blood on a pillowcase the first night we arrived and the staff seemed very unconcerned about it. The valet Parker tried to tell us we couldn't park in the deck and charge us $75 day when we had already been parked in deck majority of the stay.
Comment from Hotel Management
Aug 14, 2017 by Hotel Mgmt, Hotel Management
Thank you for your feedback. Your comments are not reflective of a typical stay with us and regret falling short on providing you with anything less than an exceptional visit. We hope to have the chance to regain your trust in the future.
3 out of 5
by A verified traveler from DFW

Good location but rowdy crowd

Posted Aug 3, 2017
Pros: Location was the only thing going for it
Cons: Security, if more than 2 guests are booked send extra blankets, pillows, and towels
Location: The location is great. It is right across the street from a grocery store and very close to Fisherman's Wharf and everything there is to do there.
Hotel was completely booked and an error left my family with a room with one bed. Over night there was yelling and loud people in the halls and outside. Lobby was always packed with people. Some guests had been throwing chairs and end tables in the hallway and broke a window. Bathroom was very small and cramped. People were knocking on our door in the middle of the night.
Comment from Hotel Management
Aug 4, 2017 by Bruce Carlton - General Manager, Hotel Management
Thank you for visiting the Sheraton Fisherman's Wharf. Our apologies for the bedding issue (due to other guests unexpectedly extending their stays we became short of 2 bedded rooms) and the unacceptable behavior/noise of others. Please know that our Security did respond to this issue but regret that this disturbed your rest. We sincerely hope that you will visit us again and thank you so much for this feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

convenient location - loved the fire pits

Posted Aug 3, 2017
Good place, good. location - could use some updating (my room was OK, but no armchair to sit in. Good staff, friendly atmosphere. The fire pits are wonderful!
Comment from Hotel Management
Aug 4, 2017 by Bruce Carlton - General Manager, Hotel Management
Thank you so much for your comments - we are pleased that you enjoyed your visit and hope to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

great location for visiting Fisherman's Wharf

Posted Aug 1, 2017
Nice stay. Great location for all tourist attractions on the wharf. The mattress was too firm for me, but the room was nice and the staff was very friendly. We would book again.
Comment from Hotel Management
Aug 3, 2017 by HotelMgmt, Hotel Management
Thank you for choosing Sheraton Fisherman’s Wharf! We’re delighted that you enjoyed your visit and appreciate you taking a moment to share your kind words. We hope to welcome you back to our hotel again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Location, Location

Posted Jul 28, 2017
Pros: location
Cons: vacuum hallways more often, free in-room wi-fi, more drawer space
Location: The hotel is an easy walk to Fisherman's wharf, pier 39 and other nearby piers. Both public transportation and tour buses are an easy walk.
This Sheraton is not as nice as other Sheraton's. It provides a clean and comfortable room with pleasant staff. Some of the common areas are not as clean as the guest room. Watch out for the in room wi-fi charge. The hotel's location bumps it up from 3 stars to 4 stars. It is an easy walk to tourist attractions and transportation.
Comment from Hotel Management
Jul 31, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you and I’m happy that you were pleased with your accommodations and our proximity to the best attractions here in San Francisco. We appreciate your feed and I will share your comments with my team. We hope to see you again at Sheraton Fisherman’s Wharf. Thank you.
3 out of 5
by A verified traveler from New Zealand

Hotel looking a little tired

Posted Jul 22, 2017
Pros: Handy to Fisherman's Wharf.
Cons: Needs an update to justify the price tag!
Hotel is looking a little tired. Staff were a bit disinterested. Good location close to Fisherman's Wharf, but this is also looking a bit tired and over touristed. Rooms were big, which was good as we were travelling with two children, but view of bus station next door wasn't great. $80 USD for breakfast in the hotel restaurant wasn't great either.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great Location Fisherman's Wharf

Posted Jul 17, 2017
Pros: Location to EVERYTHING in the area
Location: Fisherman wharf main avenue of stores and earing locations, bay tours and pier 39 almost everything is all around you.
Sheraton Fisherman's Wharf has a great location! The hotel is clean, staff is nice not like other Sheratons in design and decor . Yet no one goes to San Francisco to spend it in the hotel/room. I will stay there again.
Comment from Hotel Management
Jul 18, 2017 by HotelMgmt, Hotel Management
We couldn't be happier to know that you had a great stay with us and were pleased with our excellent location, close to all the best attractions in our area. Your high rating is greatly appreciated and we hope to see you again soon at Sheraton Fisherman’s Wharf. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

San Francisco 2017

Posted Jul 13, 2017
Perfect location gave us the opportunity to see much of the city Plus the staff was very friendly and helpful
Comment from Hotel Management
Jul 14, 2017 by HotelMgmt, Hotel Management
Thank you for choosing Sheraton Fisherman’s Wharf for your recent visit to San Francisco. We’re so happy that our prime location, close to many top attractions, and the attention of our friendly staff helped to make your time here more enjoyable. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno,NV

Great last minute steal of a price!

Posted Jul 10, 2017
We had stayed in San Francisco 2 days and decided to stay another and found this deal on Expedia at 4:00 pm. Great price for a deluxe room at the Sheraton Fiahermans Warf! We love his hotel for its location, quality and friendliness! Would recommend it to anyone traveling to San Francisco!
Comment from Hotel Management
Jul 11, 2017 by HotelMgmt, Hotel Management
Thank you for your wonderful review! We’re thrilled to read that you enjoyed staying with us and that our excellent location and the friendliness of our staff added even more to your visit. It was a pleasure to welcome you to Sheraton Fisherman’s Wharf. Please come back and visit us again soon!