Ratings based on 593 Verified Reviews

3.7 out of 5
81% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Washington State

Airplanes landing overhead all night.

Posted Nov 4, 2017
Pros: Nice pool but no time to use it.
Cons: Remove the claim of 24 hour shuttle service if you don't provide it.
Location: bad location because there are jets landing over your head all night long.
I booked this hotel because I had an early morning flight out of Rome. The hotel claimed to have 24 hour free airport shuttle service. But there was no shuttle service for my 4 AM flight. This 24 hour shuttle service was the only reason I chose this hotel. The staff was no help in this problem I had to pay for a cab at my own expense.
Comment from Hotel Management
Nov 6, 2017 by Paola C, Hotel Management
Dear Guest please accept my apologies. Could you be so kind to give me the site link that we have 24hour shuttle service? On our official website and facebook page there is the shuttle timetable with costs and planning time. Sorry for the inconveniences, best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Nice hotel

Posted Nov 3, 2017
Nice hotel, VERY close to the airport. We had read about being disturbed by overhead flights. Not our experience. Restaurant was quite good.
Comment from Hotel Management
Nov 6, 2017 by Paola C, Hotel Management
Dear Guest thank you for your rating. Your satisfaction is our priority. Best regards.
3 out of 5
by A verified traveler from Seattle

Tiny, not as advertised

Posted Nov 3, 2017
Pros: Close to the airport
Cons: Accuracy of description
The hotel claims to have sound proof walls, which is not true. The bathroom is beyond small. I'm under 5'2" and felt cramped. My husband is 6'7" and could barely move. Very uncomfortable to use the toilet as your knees hit the wall in front of you and the shower is the smallest we found in Rome. Not worth the price.
1 out of 5
by A verified traveler from boston ma

Posted Nov 1, 2017
Not very clean, price is expensive for what you get.
Comment from Hotel Management
Nov 6, 2017 by Paola C, Hotel Management
Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minot, ND

It was easy if you just passing through.

Posted Oct 26, 2017
Pros: Bus shuttle and super clean.
Location: I didn't went anywhere, I stay because I arrived from Greece and my next fly was very early morning and they have shuttles to take you to the airport.
The hotel is in excellent condition, the room was clean, everything works perfect. There is bus shuttle, from the airport and back again, you pay for it, but is handy. I 100% recommend it if you are just passing by.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo

Close to the airport

Posted Oct 25, 2017
Nice hotel . Food at the restaurant was not good but the staff did make up a breakfast package for our early morning flight
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
Location: Not much to do close to the hotel but for our purpose was good location very close to the airport
Easy check in and out staff very pleasant and helpful.only stayed one night complimentary coffe a good idea.
Comment from Hotel Management
Nov 6, 2017 by Paola c, Hotel Management
Dear Guest Thank you for your rating. We appreciate your evaluation. Best regards.
1 out of 5
by A verified traveler

Posted Oct 16, 2017
Service/management is poor at this establishment. They’re not concerned with customer satisfaction.
Comment from Hotel Management
Nov 6, 2017 by Paola C, Hotel Management
Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Nice hotel close to the Airport

Posted Oct 7, 2017
Pros: One Gentleman in the name of Amro in the dinning room went the extra mile to serve us and make feel welcomed and very looked after
Excellent , we highly recommend it .-----------------------------------------------------------------------------------------
Comment from Hotel Management
Oct 23, 2017 by Paola C, Hotel Management
Dear Guest we are so glad for your feedback and your appreciation for Amro. Thank you for your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Convenient location close to airport.

Posted Oct 6, 2017
Pros: Close to the airport
This hotel was chosen as it is only a five minute drive from the airport,and we arrived fairly late at night.After being directed to a so-called "local" taxi area,we were hustled into a van with no taxi sign,and ended up being charged €35-a total rip-off.A bad start! The hotel itself was fine,the room reasonably comfortable.The breakfast was good ,and only €5 extra. We used the hotel shuttle van for the drive to Civitavecchia to join our cruise ship,which was convenient and comfortable but cost €130 for the two of us.
Comment from Hotel Management
Nov 6, 2017 by Paola C, Hotel Management
Dear Guest thank you for your rating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards.