Five Cays Vacations from $1,294

First, we would like to highlight the exceptional service provided by Michal B. at the front desk. His professionalism, expertise, and genuine care truly saved our trip. We also want to recognize Tim, Julia (convenience store), Niamh (lady from the UK who was our server during breakfast), and Patrick (reservations manager) for their excellent service. Pros: - Accommodations: The rooms and amenities were brand new and impeccably clean. - Location: The hotel is conveniently located near popular restaurants and the airport. - Dining: The food and drink quality was outstanding; a special thank you to the chef and pizza chef. Cons: - Beach Service: The advertised full service is inaccurate. With only approximately 20 chairs near a construction zone, space is too limited. Furthermore, staff presence was minimal and requests went unfulfilled. - Front Desk Staff: We encountered significant issues with Sonali B., who was rude and dishonest, and Moesha V., who lacked basic communication skills and was unhelpful when we requested management. - Service Efficiency: We experienced consistent delays, such as 40-minute waits for breakfast and over an hour for room service, despite the hotel not being at full capacity. - Connectivity: Daily internet and TV outages made it difficult to manage work and travel arrangements. - Facility Design: The outdoor-only dining area is impractical during rain, as most seating becomes soaked and the roof leaks. Additionally, the lack of indoor activities

Excellent location. Walking distance to 2 restaurants, small store across street. Very clean and modern. Comfortable beds. Everything you need for a relaxing beach vacation!

I was worried about our stay having read previous travelers reviews - but my whole family loved our stay at windsong. The property was in great shape, clean and tidy. Lots of towels on the loungers well before we were up. Plenty of room for everyone to get a great seat on the beach or by the pools. The staff were very friendly and kind - shout out to Travis! The food was fine, breakfast was great and worth the money and we did several lunches and one dinner. Expect all food to be expensive no matter where you eat, you’re on a tiny island that needs to import everything. We will definitely stay here again!

Awesome resort! Restaurants were great too. Rooms were clean with nice views. Pools and amenities were exceptional. The beach was wonderful, lots of activities if you choose. Entire staff was helpful, Khem, Sley, Love, Fortune, David... too many to mention, all great. Excellent location for relaxation and peace and quiet. Atmosphere was relaxing and comfortable. Good value.

Loved everything except the beds were very uncomfortable.