Ratings based on 453 Verified Reviews

3.6 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Pros: The room was spacious and convenient.
Cons: Needed a microwave in the room. Breakfast choices were limited for a person with food restrictions. There needed to be more variety in fresh fruit,
Location: convenient
We had been traveling and needed a quiet place to rest and re-group. This was an ideal setting for it.
3 out of 5
by A verified traveler

Average hotel with good breakfast

Posted Sep 13, 2017
Hotel has uniquely designed rooms - bathrooms have a sliding screen instead of a door. I could hear people above me and in the halls - not very soundproof. Rooms on either side face the parking lot, so there was also road noise. Breakfast was in a building next door, but good.
Comment from Hotel Management
Sep 14, 2017 by Scott, GM , Hotel Management
Thanks for leaving feedback about your stay.We're always happy to work with guests on room assignments when alerted. I'm happy you enjoyed the complimentary breakfast. It's still the most important meal of the day. Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Very nice place to stay

Posted Sep 3, 2017
This hotel has a great breakfast, nice rooms, and a very friendly, helpful staff. I would definitely recommend this hotel. Only drawback is you can here noise from the upper floor if people are coming in on a late arrival.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
So nice to hear your comments. Thank you for the great recommendation. While here, don't ever hesitate to ask the team for anything that would make you more comfortable. We're here to serve you! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord CA

Posted Sep 1, 2017
Pros: Comfortable beds, good breakfast provided.
The room was very clean and spacious. Hotel is conveniently located.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thanks for mentioning our comfy beds and complimentary breakfast as highlights of your experience. Glad everything worked out so well for your stay in Flagstaff. Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great breakfast bar and friendly staff. Comfortable and easy find.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thank you for the excellent review of your stay at Pony Soldier. The complimentary full breakfast buffet is our most complimented upon amenity. We hope to welcome you back soon! Best, Scott, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Wasn't prepared for noise of Route 66.

Posted Jul 22, 2017
Cons: A/C was noisy.
Location: Right on Route 66 which is busy.
Very nice front desk staff. Good food recommendation nearby for dinner. Bed was very comfortable. Breakfast was great!
Comment from Hotel Management
Jul 23, 2017 by Scott, GM , Hotel Management
Thank you for choosing our Best Western. I'm glad to know that there were many enjoyable aspects to your stay. Please let the front desk know if you do experience any issues so we can find a quick remedy. We can usually adjust the A/C units right on-site. Thanks again for the feedback. We hope you'll return again soon! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Saint Lucie

Nice Hotel

Posted Jun 6, 2017
Nice hotel room for a night stay and excellent breakfast.
Comment from Hotel Management
Jun 14, 2017 by Scott, GM , Hotel Management
Thanks for highlighting our rooms and the complimentary breakfast. It's still the most important meal of the day! Looking forward to greeting you again! Best, Scott, GM
3 out of 5
by A verified traveler

Good for dog travelers

Posted Jun 6, 2017 on Hotels
Great if you're traveling with a dog companion. The room was tiny, but good for one night. Our room was close to the dog outdoor area, which we liked. Cool to be on Route 66!
Comment from Hotel Management
Jun 14, 2017 by Robert, Hotel Management
Thank you for taking time to share your experience. We know that furry family members need to travel with you and I'm glad that yours had a enjoyable stay. Please feel in mind we do offer suites for those that would like a little more room to stretch out. We hope to have the opportunity to earn all five stars next time! Best, Scott, GM
4 out of 5
by A verified traveler

Posted Jun 2, 2017 on Hotels
Room size was small but it had everything we needed. Initially I was worried about hearing noise from adjacent rooms but it turned out the rooms had good sound proofing. Had good night's sleep. comfortable.
Comment from Hotel Management
Jun 6, 2017 by Robert, Hotel Management
So nice to hear you enjoyed a restful night at Pony Soldier Inn & Suites. Keep our suites in mind for next time. They offer a little more room to stretch out. Looking forward to greeting you again. Happy travels! Best, Scott, GM
5 out of 5
by A verified traveler

happy traveler

Posted Jun 1, 2017 on Hotels
very nice pet area
Comment from Hotel Management
Jun 6, 2017 by Robert, Hotel Management
Thank you for being our guest ! We know that furry family members love to travel too. We're glad your stay was happy. Come and see us again! Best, Scott, GM