Ratings based on 459 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Phoenix

Trains

Posted Oct 1, 2017
Pros: The coffee
Cons: It needs to be remodeled.
The size of the room is very small. I mean really small. It didn't seem that way from the hotel photos. Did I mention trains? I wear hearing aids that I remove to go to sleep however throughout the night the trains rumbled. Not much sleep.
Comment from Hotel Management
Oct 4, 2017 by Scott, GM , Hotel Management
Thanks for your feedback. We do have larger suites and rooms more towards the back for those sensitive to train noise. A few years ago, Flagstaff successfully blocked the trains from whistling at night but I think you'll find that most hotels are built along the tracks. We're always happy to help when we can. We hope to have another opportunity to serve you! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Pros: The room was spacious and convenient.
Cons: Needed a microwave in the room. Breakfast choices were limited for a person with food restrictions. There needed to be more variety in fresh fruit,
Location: convenient
We had been traveling and needed a quiet place to rest and re-group. This was an ideal setting for it.
Comment from Hotel Management
Sep 19, 2017 by Scott, GM , Hotel Management
Thank you for the excellent review and helpful feedback. Sounds like our Best Western provided the peace and quiet you were looking for. We're glad to know that you arrived to a spacious and convenient room. Keep in mind, we have a microwave in the lobby for guest use. If there is ever anything you need that would make the stay better, give the front desk a call. We're here to serve you. Best, Scott, GM
3 out of 5
by A verified traveler

Average hotel with good breakfast

Posted Sep 13, 2017
Hotel has uniquely designed rooms - bathrooms have a sliding screen instead of a door. I could hear people above me and in the halls - not very soundproof. Rooms on either side face the parking lot, so there was also road noise. Breakfast was in a building next door, but good.
Comment from Hotel Management
Sep 14, 2017 by Scott, GM , Hotel Management
Thanks for leaving feedback about your stay.We're always happy to work with guests on room assignments when alerted. I'm happy you enjoyed the complimentary breakfast. It's still the most important meal of the day. Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Very nice place to stay

Posted Sep 3, 2017
This hotel has a great breakfast, nice rooms, and a very friendly, helpful staff. I would definitely recommend this hotel. Only drawback is you can here noise from the upper floor if people are coming in on a late arrival.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
So nice to hear your comments. Thank you for the great recommendation. While here, don't ever hesitate to ask the team for anything that would make you more comfortable. We're here to serve you! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord CA

Posted Sep 1, 2017
Pros: Comfortable beds, good breakfast provided.
The room was very clean and spacious. Hotel is conveniently located.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thanks for mentioning our comfy beds and complimentary breakfast as highlights of your experience. Glad everything worked out so well for your stay in Flagstaff. Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great breakfast bar and friendly staff. Comfortable and easy find.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thank you for the excellent review of your stay at Pony Soldier. The complimentary full breakfast buffet is our most complimented upon amenity. We hope to welcome you back soon! Best, Scott, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Wasn't prepared for noise of Route 66.

Posted Jul 22, 2017
Cons: A/C was noisy.
Location: Right on Route 66 which is busy.
Very nice front desk staff. Good food recommendation nearby for dinner. Bed was very comfortable. Breakfast was great!
Comment from Hotel Management
Jul 23, 2017 by Scott, GM , Hotel Management
Thank you for choosing our Best Western. I'm glad to know that there were many enjoyable aspects to your stay. Please let the front desk know if you do experience any issues so we can find a quick remedy. We can usually adjust the A/C units right on-site. Thanks again for the feedback. We hope you'll return again soon! Best, Scott, GM
4 out of 5
by Kathy

Posted Jul 14, 2017 on Hotels
Rather small room, but clean, comfortable and quiet, except for the trains. And that was tolerable.
Comment from Hotel Management
Jul 16, 2017 by Robert, Hotel Management
Glad your stay was more than satisfying. We do strive to make staying in Flagstaff an easy experience. Keep in mind we also offer suites for those that might need a little extra room to stretch out. We hope your travels bring you back to town again soon! Best, Scott, GM
5 out of 5
by FERNANDO

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017 by Robert, Hotel Management
Thank you for the great rating! We sincerely appreciate it. Come see us again soon! Best, Scott, GM
5 out of 5
by David

Renewed and friendly

Posted Jul 9, 2017 on Hotels
The Pony Soldier is an older property that has been updated and renewed very well. The breakfast in the seperate breakfast room was a pleasant surprise
Comment from Hotel Management
Jul 11, 2017 by Robert, Hotel Management
Great to hear! Thanks for noticing all the investments we've made to the property. Sounds like breakfast exceeded expectations too! We hope your travels will bring you back again soon! Best, Scott, GM