Ratings based on 496 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Red River, NM

Great place to stay...pretty close to main hwy

Posted Apr 3, 2018
Bed and room was comfortable. I'm headed we stopped for the night.
Comment from Hotel Management
Apr 10, 2018 by Scott, GM , Hotel Management
Thanks for choosing Pony Soldier Inn & Suites! We're glad you enjoyed a comfortable night's rest with us and appreciate the recommendation. Wishing you safe and happy spring travels! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Convenient location

Posted Apr 1, 2018
The hotels in this area seem to be a little bit outdated but that also provides Charme. We had a room with two bathrooms. It was clean and the breakfast was great!
Comment from Hotel Management
Apr 10, 2018 by Scott, GM , Hotel Management
Glad to hear you enjoyed our Family Suite, complimentary breakfast and location on historical Route 66! We look forward to welcoming you back. Until then - safe travels! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Very good, next shops and restaurants. Nice pool. Very good breakfast.
Comment from Hotel Management
Apr 10, 2018 by Scott, GM , Hotel Management
Thank you for being a valued guest of Pony Soldier Inn & Suites! We're happy your stay was highlighted by our great location, nice pool and good complimentary breakfast. We revamped it a couple years ago and now it's our most complimented amenity. Gets the day started right! We hope to welcome you back! Best, Scott, GM
5 out of 5
Recommended
for Families
by A verified traveler from Burbank

Posted Mar 30, 2018
Pros: It seemed new. Loved the baskets in the lobby. Loved the sliding opaque door to the bathroom.
We got in late. Checking was easy and the staff was nice and helpful. We awoke to the fire alarm at 6:30 am. Again, the staff was helpful, and knew what was going on. Breakfast was ok. Not too many dairy free options, no forks, and coffee took a while. We would stay here again. You should think about installing a nightlight in the bathrooms.
Comment from Hotel Management
Mar 30, 2018 by Scott, GM , Hotel Management
Thank you for your recent stay. We're happy it was a pleasant one and we appreciate your great ratings. We'll make sure to give your suggestions for improvement a review to make sure everything is perfect for your next visit. Happy travels until we welcome you back to Flagstaff! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

location was excellent and very convenient for us.

Posted Mar 29, 2018
Best Western has a consistent level of comfort and q good quality breakfast. When travelling you know what to expect and the value for money is competitive.
Comment from Hotel Management
Mar 30, 2018 by Scott, GM , Hotel Management
Thanks for goving our Best Western two thumbs up! We're happy your stay met expectations and was comfortable. Come and visit us again soon! Best, Scott, GM
2 out of 5
by A verified traveler

Dissapointed

Posted Mar 19, 2018
We booked our hotel months before we went. And when we got to the hotel, after a long day in the car, we find out that they didn’t read our request for a cot in the room for our 11 year old daughter. And we where told they are not allowed to put a cot in the room. They had no 2 bed rooms available. This left us in an uncomfortable situation. My daughter had to sleep on the floor. They drought us 2 blankets and 1 pillow. We had to go back 2 more times to get more pillows to put on the floor. Thank goodness we where only there 1 night.
Comment from Hotel Management
Mar 22, 2018 by Scott, GM , Hotel Management
Thank you for your feedback. We work hard to create a comfortable hospitality experience and it is disappointing to hear when preventable mishaps occur. Please acccept my apologies for the discomfort you experienced while our guest. I can understand how that would be very frustrating. On our end, we're reviewing how this happened and how we can prevent it from happening again. The travel agency wasn't aware of our hotel policies and that's something we'll work on. I hope to have another opportunity to show you the level of hospitality we're known for. All the best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2018
Theresa at the front desk was excellent. Awesome customer service.
Comment from Hotel Management
Mar 14, 2018 by Scott, GM , Hotel Management
Wonderful! Thanks so much for taking time to recognize Theresa for exemplary service. We sincerely enjoyed having you as our guest! Please consider Pony Soldier Inn & Suites your home away from home in Flagstaff! Best, Scott, GM
1 out of 5
by A verified traveler from Flagstaff, AZ

WORST EXPERIENCE EVER

Posted Feb 24, 2018
I don’t even know how or where to start. My family and I have always stayed and have been loyal customers of best western hotels, and we thought this time will be as good as the other times we’ve stayed with them. Boy was I wrong, kids were running in the halls screaming and crying, people from the second floor were stomping on the floor all night and you could hear everything not to mention the railroad next to the hotel. We could hear the train all night. We woke up early to take our son to compete at NAU and when we came back at 9am the hotel stuff told us that we no longer had access to our room because they assumed that we checked out without leaving our keys. We told them that we needed access to our room and they said no because the housekeepers had already cleaned it. Extremely rude staff and worst experience ever. DO NOT RECOMEND STAYING AT THIS PARTICULAR HOTEL.
Comment from Hotel Management
Feb 26, 2018 by Scott, GM , Hotel Management
Thank you. We also received your review on another site and are looking into what may have occurred. We hope to have another opportunity to restore your faith in staying at Pony Soldier Inn & Suites! Best, Scott, GM
2 out of 5
by A verified traveler

Dog Bark friendly

Posted Jan 16, 2018 on Orbitz
Surprised to find out this is a dog friendly hotel. No big deal right? Who doesn’t love Dogs? Problem is inconsiderate owners letting dogs bark ALL NIGHT Long! Really People?? Hotel did nothing to Remedy..
Comment from Hotel Management
Jan 19, 2018 by Scott, GM , Hotel Management
My sincere apologies for the inconveniences you experienced with us! We have a no-barking policy in place and I am disappointed to hear it was not honored. Please be assured we're looking into this and determining how we can prevent it going forward. I hope you'll give us another opportunity to win your loyalty! Sincerely, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Clean place with friendly staff. Room was big with room for the kids to play.
Comment from Hotel Management
Jan 19, 2018 by Scott, GM , Hotel Management
Thank you for staying iwth us! I'm go glad you enjoyed your stay. Our suites are perfect for the family that likes to play! We hope you'll come to beautiful Flagastaff again soon and recommend us to friend and family! Enjoy all your 2018 travels! Best, Scott, GM