Ratings based on 464 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, helpful staff

Posted Nov 15, 2017
Pros: Staff, value
Location: On a main road like many hotels in Flag. Easy 10 min drive to good restaurants.
Like many hotels in Flagstaff, it's on a busy road and very close to the railroad. It appears an older hotel but rooms are fairly up to date, clean and well equipped. Excellent friendly and courteous staff at reception and in the dining room where a good complimentary breakfast was available. Good value at the November time we stayed.
Comment from Hotel Management
Nov 17, 2017 by Scott, GM , Hotel Management
We're always concerned when we receive a three-star satisfaction rating but it sounds like everything was on point. Thank you for mentioning the room updates, friendly staff, complimentary breakfast and the overall value. I think you'll find that many of Flagstaff hotels are built along the tracks. A few years ago, the city arranged to they don't blow their whistles at night when going through town. We hope you'll stay again next time you're here. In the meantime, enjoy the holiday season! best, Scott, GM
3 out of 5
by A verified traveler from California

Basic, but needs improvement

Posted Oct 26, 2017
Pros: Shampoo/conditioner dispensers are eco-friendly.
Cons: Rates seemed high for essentially 2-star motel. Needs plumbing, heater, pool upgrade and healthier breakfast fare.
Location: Very much a '50s motel-strip location. Outdoors-lovers might want to stay outside of town; to enjoy Flagstaff more, stay in town (at a higher rate).
I was first placed in a "pet-friendly" room with no carpet that smelled overwhelmingly of deodorizing spray. Rooms are small and very close to each other, so I also encountered my neighbor with a friendly dog; unfortunately, my partner has asthma and this was not comfortable. Staff cheerfully changed my room, but I didn't appreciate the placement when I had no pet. Our secondary room had a noisy heater that didn't allow controlling the fan, and emitted a sickening burnt smell; the water pipes thumped like someone was jumping up and down over our room. Chose this hotel because it had a pool/hot tub, but the hot tub looked dirty so didn't use. There is breakfast, though.
Comment from Hotel Management
Nov 2, 2017 by Scott, GM , Hotel Management
Thank you for your feedback! We're looking into your comments to determine corrections and I apprecaite you pointing them out. Although the team changed your room assignment, I regret to hear this didn't solve your concern. We hope you'll give us another chance to win your loyalty! Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Oct 22, 2017
Excellent hotel with all expected facilities. Quite a few freight trains passing nearby but once you've heard the first one you tend to switch off to the rest.
Comment from Hotel Management
Nov 2, 2017 by Scott, GM , Hotel Management
Thank you for being a guest of Pony Soldier Inn & Suites! We're happy to know you enjoyed the hotel and amenities! We hope to welcome you again soon! Best, Scott, GM
2 out of 5
by A verified traveler from Phoenix

Trains

Posted Oct 1, 2017
Pros: The coffee
Cons: It needs to be remodeled.
The size of the room is very small. I mean really small. It didn't seem that way from the hotel photos. Did I mention trains? I wear hearing aids that I remove to go to sleep however throughout the night the trains rumbled. Not much sleep.
Comment from Hotel Management
Oct 4, 2017 by Scott, GM , Hotel Management
Thanks for your feedback. We do have larger suites and rooms more towards the back for those sensitive to train noise. A few years ago, Flagstaff successfully blocked the trains from whistling at night but I think you'll find that most hotels are built along the tracks. We're always happy to help when we can. We hope to have another opportunity to serve you! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Pros: The room was spacious and convenient.
Cons: Needed a microwave in the room. Breakfast choices were limited for a person with food restrictions. There needed to be more variety in fresh fruit,
Location: convenient
We had been traveling and needed a quiet place to rest and re-group. This was an ideal setting for it.
Comment from Hotel Management
Sep 19, 2017 by Scott, GM , Hotel Management
Thank you for the excellent review and helpful feedback. Sounds like our Best Western provided the peace and quiet you were looking for. We're glad to know that you arrived to a spacious and convenient room. Keep in mind, we have a microwave in the lobby for guest use. If there is ever anything you need that would make the stay better, give the front desk a call. We're here to serve you. Best, Scott, GM
3 out of 5
by A verified traveler

Average hotel with good breakfast

Posted Sep 13, 2017
Hotel has uniquely designed rooms - bathrooms have a sliding screen instead of a door. I could hear people above me and in the halls - not very soundproof. Rooms on either side face the parking lot, so there was also road noise. Breakfast was in a building next door, but good.
Comment from Hotel Management
Sep 14, 2017 by Scott, GM , Hotel Management
Thanks for leaving feedback about your stay.We're always happy to work with guests on room assignments when alerted. I'm happy you enjoyed the complimentary breakfast. It's still the most important meal of the day. Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Very nice place to stay

Posted Sep 3, 2017
This hotel has a great breakfast, nice rooms, and a very friendly, helpful staff. I would definitely recommend this hotel. Only drawback is you can here noise from the upper floor if people are coming in on a late arrival.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
So nice to hear your comments. Thank you for the great recommendation. While here, don't ever hesitate to ask the team for anything that would make you more comfortable. We're here to serve you! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord CA

Posted Sep 1, 2017
Pros: Comfortable beds, good breakfast provided.
The room was very clean and spacious. Hotel is conveniently located.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thanks for mentioning our comfy beds and complimentary breakfast as highlights of your experience. Glad everything worked out so well for your stay in Flagstaff. Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great breakfast bar and friendly staff. Comfortable and easy find.
Comment from Hotel Management
Sep 6, 2017 by Scott, GM , Hotel Management
Thank you for the excellent review of your stay at Pony Soldier. The complimentary full breakfast buffet is our most complimented upon amenity. We hope to welcome you back soon! Best, Scott, GM
4 out of 5
by Elizabeth

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by Robert, Hotel Management
Thanks for staying with us. Glad to see we warned a great rating. Come and visit again soon! Best, Scott, GM