Ratings based on 444 Verified Reviews

3.6 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Wasn't prepared for noise of Route 66.

Posted Jul 22, 2017
Cons: A/C was noisy.
Location: Right on Route 66 which is busy.
Very nice front desk staff. Good food recommendation nearby for dinner. Bed was very comfortable. Breakfast was great!
Comment from Hotel Management
Jul 23, 2017 by Scott, GM , Hotel Management
Thank you for choosing our Best Western. I'm glad to know that there were many enjoyable aspects to your stay. Please let the front desk know if you do experience any issues so we can find a quick remedy. We can usually adjust the A/C units right on-site. Thanks again for the feedback. We hope you'll return again soon! Best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Saint Lucie

Nice Hotel

Posted Jun 6, 2017
Nice hotel room for a night stay and excellent breakfast.
Comment from Hotel Management
Jun 14, 2017 by Scott, GM , Hotel Management
Thanks for highlighting our rooms and the complimentary breakfast. It's still the most important meal of the day! Looking forward to greeting you again! Best, Scott, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff great accommodations

Posted May 29, 2017
My first visit to Flagstaff and I am so glad I stayed at the BW Pony Soldier. The staff was friendly and helpful. The hotel clean, great breakfast and coffee 24/7.
Comment from Hotel Management
May 30, 2017 by Scott, GM , Hotel Management
Thanks for the excellent rating and glowing comments about our staff. They are great people who love to share everything about beautiful Flagstaff. We look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC Canada

Nice hotel. Reasonable rates before Grand Canyon.

Posted May 21, 2017
Pros: Friendly staff. Breakfast.
Cons: Beds were a bit soft.
Location: Flagstaff was on our way to the Grand Canyon. Adventures at Mt Humphrey's.
Hotel staff were extremely friendly. Gave us advice on a good restaurant close by. Room was clean. Room was small and cozy. We were happy they had availability.
Comment from Hotel Management
May 22, 2017 by Scott, GM , Hotel Management
Thank you for letting others know that your stay was awesome. We're glad knowing you found us a great value for visiting the Grand Canyon. We hope to welcome you back! Best, Scott, GM
5 out of 5
by Eric

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Robert, Hotel Management
Thank you for the fantastic ratings. We look forward to welcoming you back. All the best, Scott, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
The breakfast was fabulous. Thanks. The only negative is the noise of the train passing regularly at night.
Comment from Hotel Management
May 22, 2017 by Scott, GM , Hotel Management
Thank you for highlighting our complimentary breakfast as one of the reasons you'd recommend Pony Soldier. While the trains don't bother most, you can always request a room in the back for a bit more quiet. We're here to help! Best, Scott, GM
4 out of 5
by Bruce

Filled the bill

Posted May 16, 2017 on Hotels
Adequate for our needs. Traveling through from Albuquerque to Los Angeles
Comment from Hotel Management
May 22, 2017 by Robert, Hotel Management
Thank you for choosing Pony Soldier as the place to rest along your route. We're happy to know it was comfortable! Please come and see us again the next time your travels bring you through beautiful Flagstaff! Best, Scott, GM
5 out of 5
by Peggy

Posted May 10, 2017 on Hotels
Great the staff at the Pony Soldier Best Western are so helpful and polite. The rooms are so clean and well kept.
Comment from Hotel Management
May 14, 2017 by Robert, Hotel Management
Thank you for highlighting our friendly and welcoming environment and clean property. These are great reasons to choose us again. We hope to welcome you back! Best, Scott, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

It's Decent

Posted May 8, 2017 on Orbitz
Girlfriend and I are on a big road trip with the dogs so dog friendly was a major consideration. We were on a budget so this hotel fit our criteria. Decent proximity to downtown and activities (Grand Canyon). It was ok, definitely stayed in worse.
Comment from Hotel Management
May 14, 2017 by Scott, GM , Hotel Management
Thank you for being our guest! We're glad you and your furry family member had a good stay at a great value. Our location is perfect for day trips to the Grand Canyon and I appreciate the mention. We hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Hotel on old Route 66

Posted May 8, 2017
Easy check in, pets welcome for $20 fee. Front desk staff was very helpful.
Comment from Hotel Management
May 8, 2017 by Scott, GM , Hotel Management
Thank you for mentioning our service excellence as well as our pet-friendly options. We know that pets are part of the family too! We hope you'll visit again!