Ratings based on 323 Verified Reviews

3.4 out of 5
62% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Jan 5, 2018
Pros: friendly staff
Location: nice location and plenty of beautiful scenery close by.
The staff was very helpful in helping us find a nice place to eat.
Comment from Hotel Management
Jan 6, 2018 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. I do hope you'll return so that we can surpass your expectations of service and accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveler from phoenix, AZ

Cheap in price and service

Posted Jan 3, 2018
Just for a one-night or two-night stay, but not more than that. Hot water is limited, morning and night. The front desk didn't seem to have any answers, other than to let the water run longer, to warm it up... what!? In the desert, where we conserve water? Breakfast was nothing special. Would rather spend a few bucks and eat somewhere else
Comment from Hotel Management
Jan 4, 2018 by Manager, Hotel Management
We strive to give every guest an enjoyable and memorable experience. Thank you for the comments regarding our breakfast and front desk. We hope to someday see you again to enjoy our Hotel and hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Alamos, New Mexico

Visit

Posted Dec 31, 2017
Pros: Easy parking and access, a gym, and big rooms.
Cons: Breakfast was crowded, the gym was crowded and hot and key card only worked once, and the swimming pool was an unattractive green.
Location: Trails were fairly close and and 2 restaurants were 1/4 mile away. Walmart was just down the street.
I needed a workout room and big rooms with easy access and pets allowed for my parents. The rooms were next to the side door of the hotel and across from the workout area.
Comment from Hotel Management
Jan 1, 2018 by Manager, Hotel Management
Thank you for taking the time to share your comments regarding our area and room. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from B.R. Fl

Helpful Staff

Posted Dec 29, 2017
We checked in late and we’re assisted promptly. Room is clean and pillows comfortable.
Comment from Hotel Management
Dec 31, 2017 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our pillows and room. It is so valuable to have your feedback brought to our attention and we hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Good

Posted Dec 17, 2017
Good stay nothing more to add Why do you want me to add more. I gave the review so that’s it. If this is not enough then I will cancel the review
Comment from Hotel Management
Dec 19, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
4 out of 5
Recommended
for Families
by A verified traveler from Tarzana, CA.

Comfort Inn is Comfortable!

Posted Oct 24, 2017
Pros: I liked the location. The beds were comfortable. I liked that the free breakfast was a hot meal. I liked the staff.
Cons: Clean the pool, it looked a little murky.
Location: The location was perfect for me. Flagstaff is small so everything is nearby. Claim Jumper and Cracker Barrel are on the same street.
The Comfort Inn was fine. It is exactly what it's name states, it is comfortable. It is nothing spectacular. It's fine. The staff were professional and courteous. The facility was okay. The pool by no means looked enticing or inviting, so I stayed clear. the breakfast was good. I would definitely stay there again and I would recommend it. If you are looking for a nothing fancy hotel this is perfect.
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and breakfast. We hope that you will return at a future date to be impressed by the improvements we have made.
4 out of 5
by Clayton

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
2 out of 5
by A verified traveler from las vegas, nv

Good staff, but big bites

Posted Oct 23, 2017
So the room seemed nice enough but when I left I noticed 6 large bug bites that I think I got either in the room or down stairs in the lobby while sitting on the grey couch (killed a bug on my arm, small looked like a baby cockroach but also maybe a bed bug, I didn't let it stick around long enough to tell, scared the living daylights out of me) the room looked nice, breakfast was subpar, but edible and the staff was alright. The pool and hot tub are a terrible green color and they smell moldy almost, the towels in the pool area were not filled the entire 2 day stay. I'm not pleased, but when I tried to tell a staff member I couldn't find one.
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and bed. It is so valuable to have your feedback brought to our attention and we hope to see you again in the future.
5 out of 5
by Vicky

Hiking trip

Posted Oct 16, 2017 on Hotels
Nice location, some freeway noise. Hour and half from the Grand Canyon.
3 out of 5
by Katie

This traveler left a rating score only Posted Oct 15, 2017 on Hotels