Ratings based on 913 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Convenient location! Staff are all very nice and friendly! Basic but very clean rooms!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Good+Breakfast.+We+were+there+for+2+nights%2C+before+going+to+the+Grand+Canyon.+Very+practical%2C+no+problem.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 17, 2017
Very clean and beds were great.will definitely stay here again.
2 out of 5
by A verified traveler

Posted Aug 15, 2017
Not enough food preparation because too many tour member stayed , I thin. But after they left, not enough food was supplied.
Comment from Hotel Management
Aug 15, 2017 by Jordan, Hotel Management
Thank you for taking the time to complete a review. We are sorry to hear that there was a lack in the breakfast food provided after a tour group. I have spoken to our breakfast team to ensure that they are putting out a sufficient amount of food at all times until our breakfast is closed. We appreciate your feedback and want to thank you for choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from andover, ks

Great time

Posted Jul 30, 2017
Great time and memories. Flagstaff is 1.5 hours from Grand Canyon though.
Comment from Hotel Management
Aug 8, 2017 by Jordan, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay while visiting the Grand Canyon. We look forward to your next stay.
3 out of 5
by A verified traveler

Needs updating

Posted Jul 27, 2017
Hotel needs updating. Bathroom door needed painting and plumbing under sink falling apart. There was no where in bathroom to put your toiletries. Did have huge shower that could be very accessible for wheelchair. Lobby looks nothing like the picture. One bright spot was the young lady at front desk. She was very friendly and listened to our complaints without making excuses.
Comment from Hotel Management
Jul 31, 2017 by Jordan, Hotel Management
Thank you for taking the time to complete a review for your stay with us. We apologize for the issues that you experienced during your time at the hotel. We appreciate you providing feedback so that we may correct any shortcomings in the room. We want to thank you for choosing the Country Inn & Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from calif

comfortable room

Posted Jul 23, 2017
very clean quiet facility/well maintained property inside and out/ friendly staff
Comment from Hotel Management
Jul 26, 2017 by Jordan, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are thrilled to read that you enjoyed a clean and comfortable stay at the hotel. We look forward to seeing you again should your travels return you to the area.
2 out of 5
by A verified traveler from AZ

Remodeled hotel with older facilities underneath

Posted Jul 11, 2017
Pros: Beautiful modern lobby
Cons: More options for breakfast, fruits, yogurt, etc.
Location: Right next to Route 66 and Flagstaff Shopping Mall
Beautiful hotel, centrally located... but very loud A/C unit that turns on/off every few minutes throughout the night. Thin walls with loud plumbing will wake you up when neighbors next door or on other floors use the bathroom or shower. Reasonable for the price... but might want to look elsewhere for a quiet night.
Comment from Hotel Management
Jul 13, 2017 by Customer Care, Hotel Management
Thank you for taking the time to reach out to us. We are glad to know that you liked our lobby, as well as the location of our hotel. On the other hand, we understand how important a quiet environment is for a good night sleep and apologize for the noise issues you've encountered during your stay, particularly, the air-conditioning unit and the walls. This is not the kind of experience we want our valued guests to have. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Night on a moutain

Posted Jul 5, 2017
Pros: Free breakfast, comfortable beds, and a beautiful view.
Cons: Nothing
Location: Lots of places to dine to choose from, only about an hour and a half from the grand canyon.
This hotel was great! my family and I had been on the road from about 4 days when we finally arrived to Arizona. We were going to make a pit-stop in Arizona to see the Grand Canyon. I booked the hotel the night of and saw that it was a decent distance from the Grand Canyon to pick up in the morning. The hotel was in a beautiful location as it sat on the side of a mountain. We got to see the beautiful sunset along the side of the mountain. When we arrived to the hotel, we greeted and told about the facilities. The pool and spa was relaxing as we where the only people in it. The room and bed was perfect and comfortable. There are many food options to choose from, even walking distance from the hotel. They also provide good free breakfast in the morning. It was great overall.
Comment from Hotel Management
Jul 19, 2017 by Jordan, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are thrilled to read that you enjoyed a nice stay with us and were able to relax in the pool and spa before heading to the Grand Canyon the next day. We want to thank you for staying with us and we hope to see you again should your travels return you to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clean and quiet

Posted Jul 2, 2017
Good stay, it was everything we were looking for. My kiddos loved playing in the pool and it was easy to get to. We would stay again.
Comment from Hotel Management
Jul 19, 2017 by Jordan, Hotel Management
Thank you for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and the kids were able to enjoy the pool. We cannot wait to see you again!